Good customer service, had to have an item replaced and they quickly responded and sent a new one. However, they were not interested in taking the faulty one back to be refurbished and put back in the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was very pleased with my customer experience. I felt that the team saw me not only as a loyal customer, but as a mom that needed support to continue her breastfeeding journey. The team found a solu... See more
I have purchased two products from Momcozy: the Portable Milk & Water Warmer and the All-in-one M5 Wearable Breast Pump, and I am extremely satisfied with both. First of all, the milk and water... See more
I am currently using the Momcozy V1 pro breast pump and it has worked amazing for me. I was previously pumping about 8-10oz and now with this pump I am pumping up to 14oz. This pump has really good su... See more
Company details
Written by the company
We launched the Momcozy Breast Pump Bra in 2017 with the intention of solving a problem mothers faced. Breast pumping technology at the time was not optimized for the lifestyle of being a parent or even a working mother. We weren’t content on simply letting mothers choose between their life or their child’s when there could be a world designed for both. As a team filled with mothers ourselves, we couldn’t ignore it anymore! So with the help of our dedicated community, we set out to create a product that’s not just designed to give mothers more choice, but to transition the industry towards a new goal, to involve mothers in the design process for their betterment. Since then, we’ve only done more towards our mission of empowering moms all over the world to feel beautiful and powerful in comfort. From our quick technology evolutions year on year to our full range of specially designed maternity products made for the occasion, we treat all our product lines as essential items, because that’s what they are to our users.
Contact info
1580 N Logan St Ste 660, #30327, Denver, CO 80203-1994, USA, , United States
- US: +1(619)848-0676 (whatsapp)
- truspilot@momcozy.com
- momcozy.com
4.1
Great
3K reviews
Asks customers to review
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Customer service was good
Customer service was good, it would be better if done immediately, but later followup was great.
April 24, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
It provides good compression
It provides good compression, but it constantly slips up with movement.
April 24, 2026
Reply from Momcozy
Dear Customer,
Thank you for your honest feedback — we truly appreciate it.
We're glad to hear the compression works well for you, but we're sorry that the product keeps slipping up with movement. That's definitely not the experience we want you to have.
We take your feedback seriously and will share it with our product team for improvement.
Best regards,
Momcozy Customer Support Team
10/10 recommend
I purchased the M5 pump as well as the milk warmer, heater and a few pumping bras. The bras are the best I've ever owned. I had an issue with the milk warmer however they provided amazing customer service and I was sent a replacement right away. I will to continue to purchase from momcozy and refer my friends to this company.
April 24, 2026
Great!
Service team was very helpful and quick to respond! Made me love the brand even more!
April 23, 2026
I am yet to receive my complete order
I am yet to receive my complete order . Thank you for your response and attention on this matter.
April 22, 2026
Reply from Momcozy
Dear Customer,
Thank you for bringing this to our attention—and we're truly sorry for the inconvenience.
Due to an unexpected stock shortage, the remaining item in your order was not shipped out in time. We sincerely apologize for the delay and any frustration this has caused you.
Could you please confirm whether you would prefer a refund for the unshipped item or wait for it to be restocked and shipped to you?
Once we have your confirmation, we will proceed accordingly. Thank you for your patience and understanding.
Please feel free to reach out to us at support@momcozy.com with your order information.
Best regards,
Momcozy Customer Support Team
I ordered multiple bras
I ordered multiple bras. Two of the styles were listed as pre-order. So I expected those to be delayed but I've received them. However, the others weren't and after a month I still haven't received them.
April 6, 2026
Reply from Momcozy
Dear Customer,
Thank you for reaching out — and we're truly sorry for the confusion and frustration this has caused you.
We have looked into your order. Here is the current status:
The two "Active - Low Impact Nursing Sports Bras" have not been delivered yet due to a stock shortage. We sincerely apologize for this delay.
The other bras were delivered.
We are now processing your order for the two missing bras and will arrange shipment as soon as possible.
If the information above does not match your situation, or if you have any further questions, please contact us directly at support@momcozy.com so we can assist you promptly.
Thank you for your patience and understanding.
Best regards,
Momcozy Customer Support Team
Delivery was very quick and the product…
Delivery was very quick and the product is definitely worth the expense. Best part is it’s machine washable.
October 24, 2025
Poor delivery
The outer packaging was heavily damaged, with large tears, crushed corners, and multiple punctures. The box appears to have been re-taped excessively, suggesting it may have been compromised during transit or prior to delivery. The internal product box is also visibly dented and worn.
Given that this order totals approximately €900, I expected a much higher standard of packaging and care to ensure the items were protected. The current condition raises concerns not only about presentation but also about the integrity and safety of the product inside.
After contacting Seel (the added insurance i had paid), they offered only a partial refund which only covered one of the damaged items, and this was after multiple pushbacks. As my baby only arrives in September I won't know for sure until then if the items encountered full damage.
Overall the experience was very poor as a first time customer.
April 23, 2026
Reply from Momcozy
Dear Customer,
Thank you for sharing your honest feedback with us, and we are truly sorry to hear about your experience as a first-time customer.
What you described — heavily damaged outer packaging, crushed corners, punctures, and excessive re-taping — is completely unacceptable, especially for an order of this value (approximately €900). We sincerely apologize for failing to deliver the standard of packaging and care you rightfully expected.
We also understand your frustration with the partial refund offered by Seel after multiple pushbacks, and your concern about not knowing the full extent of the damage until your baby arrives in September. That is a stressful situation, and we are truly sorry for putting you in it.
Please know that we take this matter very seriously. We would like to make things right for you. Could you please reach out to us directly at support@momcozy.com with your order information and photos of the damaged packaging and product? We will review your case personally and work toward a proper resolution.
We truly hope to have the opportunity to turn this around for you. Thank you for giving us the chance to make things right.
Best regards,
Momcozy Customer Support Team
CHEMICAL SMELL
Updating my review! Mom cozy answered my emails and sent me a replacement pump! I'm very satisfied with how they handled it! I love my M5 and I'm so glad they were able to address my concern!
I purchased a M5 from Walmart. The case and all of the silicone parts smell so bad of chemicals. I have washed them several times, soaked them in vinegar and water and washed again. I allowed them to air dry and still I can not use the pump. I contacted customer service, they only supplied me with generic AI answers. To wash the parts etc. The pump is not usable and after google'ing this issue seems that A TON of people feel this way. Walmart denied my refund because its a breast pump!! I'm out $180 and now have to buy A DIFFERENT wearable. I will not be choosing Momcozy again.
April 28, 2026
Unprompted review
Reply from Momcozy
Dear Customer,
We are truly heartbroken to read your review—and we are so sorry for the frustration and disappointment this situation has caused you.
You are absolutely right to expect better from us. A strong chemical smell on a brand new product is completely unacceptable.
We also understand your frustration with the response you received. We've looked into your case and see that we have received your recent email. While we don't see prior contacts in our system, we sincerely apologize if our previous reply came across as generic or unhelpful — that is not the level of support we strive to provide, and we will review our response process to do better.
We also hear your frustration with Walmart denying you a refund, especially after spending $180 on a pump you cannot use.
Please know that we take your feedback very seriously. We would really love the opportunity to make things right for you. Could you please reply to our latest email or reach out to us directly at support@momcozy.com with your proof of purchase? We would like to offer you a proper resolution—whether that's a full refund or a replacement unit.
Once again, we are truly sorry. We hope you'll give us a chance to restore your faith in Momcozy.
Best regards,
Momcozy Customer Support Team
I dont recommend
I dont recommend, I order 2 products which i sent back, I paid for the label, few days have passed and I still didn't recive the refund.
April 15, 2026
Unprompted review
Reply from Momcozy
Dear Customer,
We're truly sorry to hear about your experience—and we completely understand your frustration. 💛
You returned two products, paid for the return shipping yourself, and are still waiting for your refund — that is not the experience we want any customer to have.
We would really love to look into this for you as quickly as possible. Could you please reach out to us directly at support@momcozy.com with your order information? We will prioritize your case and work to get your refund sorted out right away.
Once again, we apologize for the trouble and appreciate your patience. We hope to hear from you soon.
Best regards,
Momcozy Customer Support Team
Awful experience and customer service
Awful experience and customer service
My return package has been delivered to them, but they telling me it was not and they don't want to refund me. I don't recommend
April 29, 2026
Unprompted review
Reply from Momcozy
Dear Customer,
Thank you for sharing your feedback—we sincerely appreciate it, and we're sorry to hear that you've had a frustrating experience.
However, we do want to kindly clarify the situation. We noticed that the return address you shipped your package to does not appear to be our warehouse address. We had provided you with a prepaid return label, but you chose not to use it and instead arranged the return with another carrier on your own.
Unfortunately, our warehouse has not received your returned package. If you are certain that you sent the items back to the correct address, could you please provide us with the proof of delivery from the carrier you used? This will allow us to verify the delivery with the carrier and process your refund once we confirm receipt at our warehouse.
We truly appreciate your understanding and cooperation. Please feel free to reach out to us at support@momcozy.com with any further details.
Warmly,
Momcozy Customer Support Team
Good customer service
Good customer service, had to have an item replaced and they quickly responded and sent a new one. However, they were not interested in taking the faulty one back to be refurbished and put back in the market. I now have two, one that doesn't really work well with nowhere to take it for either recycling or getting the issue fixed.
April 25, 2026
Most products are five star, but the M9 isn’t.
I generally love MomCozy products and have had a great experience with their customer support. I wish I could give 5 stars because most of their stuff is 5 star worthy! But more specifically - I have the M9 portable pumps and while they have served me well overall, tiny little plastic parts on the flanges break constantly. Once it started happening and I googled it, I found countless threads of it happening to other moms. And it costs $50 per replacement!!! Fortunately MomCozy replaced the parts without any fuss, and my insurance will cover replacement parts if needed as well. However, it’s clearly a major design flaw and I would almost caution people against the M9 now. Still love the company as a whole, but will approach each product with more careful review moving forward.
March 1, 2026
Unprompted review
We had an issue with a bottle washer…
We had an issue with a bottle washer and Momcozy provided excellent customer service and resolved it quickly. We love the bottle washer, it’s a must have! Susie Calvin
April 1, 2026
Unprompted review
Disappointed for their pumps and service after sales.
I was living in France when I ordered the M5 breast pump. However, both pumps stopped working, so I contacted customer service to ask what to do since they were still under warranty.
At first, they were very helpful and offered a replacement. They also asked for additional details regarding the delivery. I had moved to Indonesia, and I asked if it would be possible to ship the replacement there, they confirmed that it was.
However, after a few days without any updates, I reached out again. I was then told that a refund had been processed.
The issue is that my French bank account has been closed since I moved abroad, so I have not received the refund. I contacted Amazon, but they were unable to assist me. I also contacted my former bank, and they confirmed that any refund sent to a closed account is automatically returned to the sender.
Unfortunately, MomCozy has said they cannot do anything further regarding this matter. I am very disappointed.
April 28, 2026
Unprompted review
Reply from Momcozy
Dear Customer,
Thank you for sharing your experience, and we are truly sorry for the frustration and disappointment this situation has caused you. 💛
We understand how difficult it must be to deal with a refund that never reached you, especially after moving countries and closing your old bank account.
To clarify, we processed a refund for your order because shipping to your location in Indonesia was not possible at that time. We sincerely apologize for any confusion or lack of communication during this process.
Our system shows that the refund was successfully issued. We kindly recommend that you contact Amazon (since your order was placed through them) or your former bank directly, as they are in the best position to trace where the refund went.
If you need any further assistance or documentation from us, please don't hesitate to reach out.
Best regards,
Momcozy Customer Support Team
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