Good customer service, had to have an item replaced and they quickly responded and sent a new one. However, they were not interested in taking the faulty one back to be refurbished and put back in the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was very pleased with my customer experience. I felt that the team saw me not only as a loyal customer, but as a mom that needed support to continue her breastfeeding journey. The team found a solu... See more
I have purchased two products from Momcozy: the Portable Milk & Water Warmer and the All-in-one M5 Wearable Breast Pump, and I am extremely satisfied with both. First of all, the milk and water... See more
I am currently using the Momcozy V1 pro breast pump and it has worked amazing for me. I was previously pumping about 8-10oz and now with this pump I am pumping up to 14oz. This pump has really good su... See more
Company details
Written by the company
We launched the Momcozy Breast Pump Bra in 2017 with the intention of solving a problem mothers faced. Breast pumping technology at the time was not optimized for the lifestyle of being a parent or even a working mother. We weren’t content on simply letting mothers choose between their life or their child’s when there could be a world designed for both. As a team filled with mothers ourselves, we couldn’t ignore it anymore! So with the help of our dedicated community, we set out to create a product that’s not just designed to give mothers more choice, but to transition the industry towards a new goal, to involve mothers in the design process for their betterment. Since then, we’ve only done more towards our mission of empowering moms all over the world to feel beautiful and powerful in comfort. From our quick technology evolutions year on year to our full range of specially designed maternity products made for the occasion, we treat all our product lines as essential items, because that’s what they are to our users.
Contact info
1580 N Logan St Ste 660, #30327, Denver, CO 80203-1994, USA, , United States
- US: +1(619)848-0676 (whatsapp)
- truspilot@momcozy.com
- momcozy.com
4.1
Great
3K reviews
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Awful experience and customer service
Awful experience and customer service
My return package has been delivered to them, but they telling me it was not and they don't want to refund me. I don't recommend
April 29, 2026
Unprompted review
Reply from Momcozy
Dear Customer,
Thank you for sharing your feedback—we sincerely appreciate it, and we're sorry to hear that you've had a frustrating experience.
However, we do want to kindly clarify the situation. We noticed that the return address you shipped your package to does not appear to be our warehouse address. We had provided you with a prepaid return label, but you chose not to use it and instead arranged the return with another carrier on your own.
Unfortunately, our warehouse has not received your returned package. If you are certain that you sent the items back to the correct address, could you please provide us with the proof of delivery from the carrier you used? This will allow us to verify the delivery with the carrier and process your refund once we confirm receipt at our warehouse.
We truly appreciate your understanding and cooperation. Please feel free to reach out to us at support@momcozy.com with any further details.
Warmly,
Momcozy Customer Support Team
Good customer service
Good customer service, had to have an item replaced and they quickly responded and sent a new one. However, they were not interested in taking the faulty one back to be refurbished and put back in the market. I now have two, one that doesn't really work well with nowhere to take it for either recycling or getting the issue fixed.
April 25, 2026
Most products are five star, but the M9 isn’t.
I generally love MomCozy products and have had a great experience with their customer support. I wish I could give 5 stars because most of their stuff is 5 star worthy! But more specifically - I have the M9 portable pumps and while they have served me well overall, tiny little plastic parts on the flanges break constantly. Once it started happening and I googled it, I found countless threads of it happening to other moms. And it costs $50 per replacement!!! Fortunately MomCozy replaced the parts without any fuss, and my insurance will cover replacement parts if needed as well. However, it’s clearly a major design flaw and I would almost caution people against the M9 now. Still love the company as a whole, but will approach each product with more careful review moving forward.
March 1, 2026
Unprompted review
We had an issue with a bottle washer…
We had an issue with a bottle washer and Momcozy provided excellent customer service and resolved it quickly. We love the bottle washer, it’s a must have! Susie Calvin
April 1, 2026
Unprompted review
Disappointed for their pumps and service after sales.
I was living in France when I ordered the M5 breast pump. However, both pumps stopped working, so I contacted customer service to ask what to do since they were still under warranty.
At first, they were very helpful and offered a replacement. They also asked for additional details regarding the delivery. I had moved to Indonesia, and I asked if it would be possible to ship the replacement there, they confirmed that it was.
However, after a few days without any updates, I reached out again. I was then told that a refund had been processed.
The issue is that my French bank account has been closed since I moved abroad, so I have not received the refund. I contacted Amazon, but they were unable to assist me. I also contacted my former bank, and they confirmed that any refund sent to a closed account is automatically returned to the sender.
Unfortunately, MomCozy has said they cannot do anything further regarding this matter. I am very disappointed.
April 28, 2026
Unprompted review
Reply from Momcozy
Dear Customer,
Thank you for sharing your experience, and we are truly sorry for the frustration and disappointment this situation has caused you. 💛
We understand how difficult it must be to deal with a refund that never reached you, especially after moving countries and closing your old bank account.
To clarify, we processed a refund for your order because shipping to your location in Indonesia was not possible at that time. We sincerely apologize for any confusion or lack of communication during this process.
Our system shows that the refund was successfully issued. We kindly recommend that you contact Amazon (since your order was placed through them) or your former bank directly, as they are in the best position to trace where the refund went.
If you need any further assistance or documentation from us, please don't hesitate to reach out.
Best regards,
Momcozy Customer Support Team
I ordered the washer+tablets bundle
I ordered the washer+tablets bundle, but only the tablets arrived. There is no separate tracking number for washer. Very confusing shipping experience.
April 27, 2026
Reply from Momcozy
Dear customer,
Thank you for your feedback, and we sincerely apologize for the confusion and inconvenience caused by the separate shipments.
Please rest assured that your order was shipped in two separate packages. The tablets often arrive first, and the bottle washer follows in a separate shipment, which is why you may not have received a tracking number for the washer initially.
We have already replied to your inquiry with the tracking details for the bottle washer via support@momcozy.com. Could you kindly check your inbox (including spam or junk folder) for our email?
If you still cannot locate the tracking information, please feel free to email us at support@momcozy.com.
Thank you for your patience and understanding.
Best regards,
Momcozy Customer Support Team
Milk collector part was damaged
Milk collector part was damaged, I reached out to momcozy team, they asked to share details of the issue. After reviewing the details Momcozy team sent the replacement in timely manner. Thank you for the support
April 27, 2026
There was a delivery issue on the baby…
There was a delivery issue on the baby monitor i purchased for my daughter. Then, when the item was shipped there was an issue that caused a delay in sending the item out. There was also an issue with the item arriving much later than scheduled. Momcozy staff were supportive and credited back the purchase price due to the multiple issues. Thank you.
April 27, 2026
I absolutely love the bra it exceeded my expectations.
I absolutely love the bra. I am a 32F and have a hard time finding a bra that fits and keeps my breasts feeling comfortable and secure and this does just that. It shipped very quickly and I would recommend to anyone looking to buy to buy from momcozy.
April 27, 2026
One of my m6 motors only lasted 3-4…
One of my m6 motors only lasted 3-4 months. It was a gift and I couldn’t get it replaced because I didn’t have the original receipt which I understand, so they gave me a coupon to order a replacement but they sent the totally wrong pump. My bank also thought the charge from ordering the pump was fraud so my order never went through the first time so it has taken like 2 weeks to get the wrong pump sent to me. I already bought an m5 from Walmart to get me through to. This has been very stressful as a full time pumping mom.
April 27, 2026
Reply from Momcozy
Dear customer,
Thank you for sharing your experience – and we are truly sorry to hear how stressful this has been for you, especially as a full-time pumping mom. 💛
We completely understand your frustration: the motor didn’t last, the wrong pump was sent, and the entire process took much longer than it should have.
Please know that we will follow up on your issue personally and stay with you until it is fully resolved. We will make sure you receive the correct replacement and that the situation is handled properly.
We sincerely apologize for the trouble and inconvenience this has caused you. Someone from our team will reach out to you directly via email to make things right.
Thank you for your patience and honesty.
Best regards,
Momcozy Customer Support Team
I’m very happy
I’m very happy! My pillow arrived well, I had inconvenient before something for my address but the support team helped me very fast.
Thanks!
April 27, 2026
9/10 website 10/10 products
It is a good website but it likes to lag and not go back to previous things, but the products are great and wel thought out
April 27, 2026
Daughter approved hands down The name of the product alone speak volume
Haven’t used it yet but my daughter loves it and sent wait to start preparing meal for her almost 6 mos son
April 27, 2026
Poor Shipping
When I ordered my replacement parts it said most people received items within 3-7 days. It took almost a week and a half for the replacement parts to even ship. Plus the 3ish days to deliver. I havent been able to use my momcozy pump in over 2 weeks, and its definitely made work difficult.
April 27, 2026
Reply from Momcozy
Dear Tahlia,
Thank you for your honest feedback – and we are truly sorry for the delay in shipping your replacement parts.
We completely understand how frustrating it must be to wait over two weeks without being able to use your pump, especially when it affects your daily routine and work.
Unfortunately, the delay was caused by a temporary stock shortage. Your order did not ship as quickly as we expected, and for that, we sincerely apologize.
We are actively working to improve our inventory and shipping processes so that this does not happen again.
Thank you for your patience and understanding – we truly appreciate you giving us the chance to make things right.
Best regards,
Momcozy Customer Support Team
I can truly only recommend
I can truly only recommend! From the device, shipping to their customer support team, 100% satisfaction.
March 30, 2026
Unprompted review
My momcozy M9 and customer support
My momcozy M9 got spoilt within a week of using. I was very disappointed, however the support team was very efficient in their response and shipping me a new replacement model which is working very well. I love the product, it’s so silent and comfortable and has replaced my primary pump.
April 6, 2026
Unprompted review
I had a problem with the motor of my…
I had a problem with the motor of my pump and they sent me a brand new one to replace it. The service was fast and professional. Thanks
April 5, 2026
Unprompted review
Ordered this for my daughter’s baby…
Ordered this for my daughter’s baby shower and received it within 2 days!!
Very good experience!
April 25, 2026
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