We ended up having an issue with our dry pad within the warranty time. I reached out and immediately they sent a new pad. When it arrived damaged due to carrier error, they sent a third! Perfect custo... See more
Company replied
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Review summary
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Reviews shaping this summary
i had never heard of the drying board until this Christmas when i received it as a gift. It is wonderful and is an asset in the kitchen! i have it next to the sink, and it is especially great for cr... See more
Company replied
**UPDATE: What phenomenal customer service! One defective product shouldn't impinge a company's reputation. My negative TrustPilot review was followed the next day by an email from Suzana T, reachin... See more
Company replied
Wonderful product, fast shipping and a willingness to fix problems. The item arrived damaged and a new one was shipped immediately.
Company replied
Company details
Written by the company
“Simple Innovation” We design intelligent, practical solutions that make everyday life easier. Founded in 2018, our mission is simple: create products that work beautifully, last longer, and enhance daily life at home through sleek, minimalist design. We operate across the USA, the UK, and Brazil, serving thousands of customers who value thoughtful innovation and dependable quality. Every item we create, from our best-selling stone bath mats to our kitchen and home-care essentials, is tested, refined, and designed to deliver real comfort and convenience. Our guiding principles: • Intelligent Design – Solutions that address real needs with clarity and simplicity. • Reliability – Durable materials, consistent performance, and rigorous quality control. • Sleek Minimalism – Clean, timeless aesthetics that complement any home. • Practical Innovation – Everyday products that feel natural, effortless, and premium. We stand behind everything we make. If something goes wrong, our customer care team is here to help with fast, attentive support and solutions that put people first. A better life, through simple innovation - this is what we work for every day
Contact info
66 W Flagler Street, Suite 900, 11347, Miami, FL 33130, 33130, Miami, United States
- (305) 998-2988
- info@momo-lifestyle.com
- momo-lifestyle.com
4.1
Great
190 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Never received item
July 7, 2025
Reply from Momo Lifestyle
Hello Alyssa!
We're so sorry you still haven't received your product and that your experience with Momo hasn't been great! I just checked our system and it looks like it's still on its way. I went ahead and sent you an email with some instructions, so if you need any help at all, just reply there! Thanks so much for your understanding, and have a fantastic week!
Great Quality
very prompt delivery although coming from Turkey which I didn't realize until after ordering. Quality did not disapoint.
July 4, 2025
Reply from Momo Lifestyle
Hey Pat!
That's awesome to hear you're happy with your order! And thanks for the heads-up. We're thrilled the quality didn't disappoint. 😊
Cheap but the quality is as well
Motion sensor lights are practically worthless. They do not detect motion, take a decent amount of time to charge, & have a short battery life. If you leave them on the "on" setting, they work as a regular light but not for long.
June 21, 2025
Reply from Momo Lifestyle
So sorry you didn't have a great experience with our lights, Jaden! Our products come with a 1-year warranty, and from your description, it sounds like they might be defective. I'll reach out to you directly to help check on this!
It was xactly what I wanted that was…
It was xactly what I wanted that was the one healthy choice.
June 18, 2025
Reply from Momo Lifestyle
Sounds like you had a great experience! We're thrilled to hear it was exactly what you wanted! 🎉
works beautifully, but not beautiful
The bathmat works as described: it dries off instantly and fully. However, it arrived with several spots on it. We tried turning it over which looks better, but is not flat enough to use that way.
May 25, 2025
Reply from Momo Lifestyle
Hi there!
Thanks so much for your feedback! We're thrilled the bathmat is working beautifully and drying instantly – that's fantastic!
We're really sorry to hear about the spots it arrived with, though. We've already chatted with you about this via email and just wanted to check in. Did everything get sorted out for you? We'd love to know if you'd be open to updating your review based on how things turned out!
Thanks again for your honesty!
Excellent product and seller
Excellent communication and customer service. First product arrived damaged. Seller was extremely responsive and sent a replacement immediately! Product is as expected and described
June 12, 2025
Reply from Momo Lifestyle
Awesome to hear! We're so happy you had an excellent experience and that we could get that replacement out to you quickly. It's truly great to have you as a customer! ✨
Two items were delivered to my home
Two items were delivered to my home. One I ordered (stone shower pad) and the other with the exact same address label was a box set of four hubcaps. I called to report it and offered to return it with one of your generated labels. Was told “NO”
May 13, 2025
Reply from Momo Lifestyle
Hey Mario!
It's a pleasure to help! However, I haven't received your email in Momo's customer service.
Regarding the Drytomita stone shower pad, I hope you're enjoying your product! As for the hubcaps, they were likely sent by mistake from the logistics center. I imagine that they probably gave you a "no" regarding the return since we don't sell that type of product.
If there's anything else we can help you with, please don't hesitate to reach out!
Favorite Bath Mat
The best bath mat ever! Love how it soaks up and dries water so quickly.
May 7, 2025
Reply from Momo Lifestyle
So happy you liked! Great that you had a great experience! Welcome to Momo's Family!
putting towels down for a shower had…
putting towels down for a shower had gotten extremely old wearing towels out. This stone mat million times better. Plus it’s safer. No more tracking water all over creation mopping that up. as i said nuff. Dry off on the mat. Great for rv’s to. just get the smaller of the two. Should have gotten one sooner.
May 7, 2025
Reply from Momo Lifestyle
So thrilled our stone mat kicked those soggy towels to the curb for you! Safer, no more mopping, and perfect for RVs – sounds like a total win! Glad you're digging it! 😉
Reply from Momo Lifestyle
Fantastic to hear you had a great experience and got exactly what you wanted! 🎉
Reply from Momo Lifestyle
Fantastic! So glad you liked it! 😊
Top quality professional product
Purchased a 5 gal water bottle top dispenser. I returned my Amazon cheap and flimsy dispenser and Amazon lacked any quality choices. I was in search of a more professional model. My Momo water dispenser is top quality and the main issue I was looking for was a dispenser that would firmly seat onto the neck of the bottle. Great looking with many refill choices on the cap. Only wish was that the water would flow out at a greater rate. It takes forever to refill my coffee machine tank. I am sure they are all the same though since the syphon hose is quite narrow.
March 9, 2025
Reply from Momo Lifestyle
Hello!
Thank you for sharing your thoughts about the water dispenser with us!
Warm regards,
Momo Lifestyle Team
Reply from Momo Lifestyle
Hey Unnikrishnan!
Thank you for the review! We're happy to know you liked our Drytomita Mat!
Best regards,
Momo Lifestyle Team
Best water pump
This is the third kind of e-water pump I have used, and it is the best! It fits the bottle so there is no leaking. The pump is quiet, and I like that there are different settings. It does cost a little more, but it is worth it.
February 13, 2025
Reply from Momo Lifestyle
Hey!
Thank you for sharing your thoughts with us! We're really happy to know about your experience with our water pump!
Warm regards,
Momo Lifestyle Team
Reply from Momo Lifestyle
Hey Raquel!
Thank you for taking the time to share your thoughts with us! We're really glad to hear about your experience with the water dispenser!
Warm regards,
Momo Lifestyle Team
I love it...easy to clean..very…
I love it...easy to clean..very satisfy..I will buy it again
January 4, 2025
Reply from Momo Lifestyle
Hi, Maria!
Thank you so much for sharing your experience with us. We're really glad to hear about it and it really keeps us moving!
Kind regards,
Momo Lifestyle Care Team
Stone bath mat works
The product, which could have easily been broken in transit, arrived intact, with exceptional protective packaging. The bath mat, so far, works as advertised.
December 5, 2024
Reply from Momo Lifestyle
Thank you so much for sharing your positive experience with us, Tom!
We’re thrilled to hear that the bath mat met your expectations and that our protective packaging worked well. Your satisfaction is our priority!
Warm regards,
Momo Lifestyle Team
Exceptional service
I had an exceptional experience with Rafael. He was professional, and went above and beyond to assist me with a replacement. Every question I had was answered promptly, and he made the entire process smooth and hassle-free. Highly recommend his service!
December 2, 2024
Unprompted review
Reply from Momo Lifestyle
Hi Daniyel,
Thank you so much for sharing your experience with us! We always strive to provide the best possible shopping experience, and we're thrilled to hear that you've had an exceptional experience ♥
Kind Regards,
Momo Lifestyle Care Team
great instructions, very straightforward
Came fast and was on a great sale for black friday!
November 29, 2024
Reply from Momo Lifestyle
Thank you for taking the time to share your thoughts with us, Lora. We're really glad to hear about your experience with us!
Best Regards,
Momo Lifestyle Care Team
I was contacted by this company
I was contacted by this company, and things were made right. I so appreciate their kindness in speed and taking care of this. I received my refund and was credited for my shipping. Very grateful.
December 6, 2024
Unprompted review
Reply from Momo Lifestyle
Hi Laura,
We're thrilled to hear that you appreciated our efforts and that everything was resolved to your satisfaction. Your gratitude means the world to us, and we’re so happy we could help.
Thank you for trusting us, and we hope to serve you again soon!
Warm regards,
Momo Lifestyle Care Team
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