Momo Lifestyle Reviews 190

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their quality and effectiveness, especially items like drying boards and stone mats that absorb water efficiently. Many people appreciate the quick shipping and the company's willingness to resolve issues, noting that replacements for damaged or defective items are sent promptly. However, some customers also noted specific issues. A few people experienced products arriving damaged or with missing parts. There were also mentions of coasters scratching glass despite claims of being non-scratch, and some dissatisfaction with the functionality of certain lights regarding motion detection and battery life.

What people talk about most

Product

People report positive experiences with product. Many customers praise the products, such as the stone mat,... See more

Quality

Reviewers highlight positive aspects of quality. Many customers love the stone mats, praising their ability... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ended up having an issue with our dry pad within the warranty time. I reached out and immediately they sent a new pad. When it arrived damaged due to carrier error, they sent a third! Perfect custo... See more

Company replied

Rated 5 out of 5 stars

i had never heard of the drying board until this Christmas when i received it as a gift. It is wonderful and is an asset in the kitchen! i have it next to the sink, and it is especially great for cr... See more

Company replied

Rated 5 out of 5 stars

**UPDATE: What phenomenal customer service! One defective product shouldn't impinge a company's reputation. My negative TrustPilot review was followed the next day by an email from Suzana T, reachin... See more

Company replied

Rated 5 out of 5 stars

Wonderful product, fast shipping and a willingness to fix problems. The item arrived damaged and a new one was shipped immediately.

Company replied


Company details

  1. Home Goods Store

Written by the company

“Simple Innovation” We design intelligent, practical solutions that make everyday life easier. Founded in 2018, our mission is simple: create products that work beautifully, last longer, and enhance daily life at home through sleek, minimalist design. We operate across the USA, the UK, and Brazil, serving thousands of customers who value thoughtful innovation and dependable quality. Every item we create, from our best-selling stone bath mats to our kitchen and home-care essentials, is tested, refined, and designed to deliver real comfort and convenience. Our guiding principles: • Intelligent Design – Solutions that address real needs with clarity and simplicity. • Reliability – Durable materials, consistent performance, and rigorous quality control. • Sleek Minimalism – Clean, timeless aesthetics that complement any home. • Practical Innovation – Everyday products that feel natural, effortless, and premium. We stand behind everything we make. If something goes wrong, our customer care team is here to help with fast, attentive support and solutions that put people first. A better life, through simple innovation - this is what we work for every day


Contact info

4.1

Great

TrustScore 4 out of 5

190 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great product and experience

Great product! And great customer experience, too. There was damage during the delivery and communications to address this issue went well. They were understanding and structured. Its always nice to feel like you can actually talk to a human to solve these issues. We love the big mat for drying dishes, so far it works really great!

October 6, 2024
Unprompted review
Momo Lifestyle logo

Reply from Momo Lifestyle

Hi, Audrey,

Thank you so much for your feedback and I'm really happy to hear that you've had a good experience with us! We always aim for the best possible shopping experience and please let us know if you need any further assistance.

Kind regards,
Momo Lifestyle Care Team

Rated 2 out of 5 stars
Momo Lifestyle logo

Reply from Momo Lifestyle

Hi Stacy,

We’re really sorry to hear that you had issues with your Momo M4 water dispenser. Please don’t worry as a case like this would definitely be covered by our 1 year warranty!

We’ve tried to reach out a number of times via phone and email! Please do feel free to get back in touch with us at either care@momo-lifestyle.com, or +1 305 989 8850 so we can help to turn your experience around!

Warm Regards,

Momo Care Team

Rated 5 out of 5 stars

Excellent product

Excellent product. Made a mistake on my original order. It was corrected quickly.

July 6, 2024
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Reply from Momo Lifestyle

Hi, Stacie! Thank you for leaving your feedback. We're glad that we were able to help you out and also that you're satisfied with our services ♥

Warm regards,
Momo Lifestyle Team

Rated 5 out of 5 stars

Perfect large size and shape compared…

Perfect large size and shape compared to other vendors. Highly absorbable and durable. Seems great so far.

July 10, 2024
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Reply from Momo Lifestyle

Hello, Brian!

Thank you so much for sharing your experience. We're very glad to hear that you're happy with our services!

Best regards,
Momo Lifestyle Team

Rated 4 out of 5 stars

Exercising the warranty

We purchased the large drytomita stone bath mat. The mat works as advertised and is great for keeping the bathroom floor dry after taking a shower. This mat was used daily over the span of six months, and over time it began to warp. The mat warped so badly that eventually, the corner of the mat broke off when I stepped out of the shower.

Although the mat broke, I was extremely satisfied with Momo LIfestyle's response. They honored their warranty and the process was hassle-free. My new mat was delivered very quickly and we are very happy with the product once again.

June 29, 2024
Momo Lifestyle logo

Reply from Momo Lifestyle

Hi, Travon! Thank you so much for sharing your experience with us. We'll always strive to provide the best possible shopping experience and we're glad to hear that we were able to help you solve your case.

All the best,
Momo Lifestyle Team

Rated 5 out of 5 stars

The product was packed well

The product was packed well, no damage. So far the bathmat is working great. I am using it in the kitchen as a dish drying mat.

June 28, 2024
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Reply from Momo Lifestyle

Thank you so much for your feedback! We're happy to hear about your experience ♥

All the very best,
Momo Lifestyle Team

Rated 5 out of 5 stars

Great product

Great product, fast delivery, packaged well.

May 29, 2024
Momo Lifestyle logo

Reply from Momo Lifestyle

Hello, Jennifer!

Thank you for your feedback! We'll always aim for the best shopping experience to provide so your review makes us really glad.

All the very best,
Momo Lifestyle Team

Rated 5 out of 5 stars

Superior products and great customer service

I've been a MOMO customer for over 3 years and my experience has been great with every purchase. We bought two non-slip bathroom rugs, several cabinet lamps with presence sensor, retractable portable blender, and several electric water gallon pumps.
Beyond having great and unique products for the home and for travel, MOMO Lifestyle also has incredibly friendly customer service after the purchase. The few times I have needed after purchase service, MOMO was exceptionally professional and easy to work with.
Highly recommend you visit their online store, check out their beautiful designs and make a purchase. You will be very happy with any and every item and they make great gifts!

June 7, 2024
Unprompted review
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Reply from Momo Lifestyle

Hi, Martin! Thank you so much for sharing your experience with us! It's been a pleasure and we'll always be happy to see you again.

We'll continue to work towards constant improvement and we're very glad to hear that you're happy with our services.

Warm Regards,
Momo Lifestyle Team

Rated 5 out of 5 stars

I loved it

I loved it, the quality of the product is super good.

May 29, 2024
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Reply from Momo Lifestyle

Hello, there! Thank you for leaving your feedback, it means a lot to us and really helps us grow! I'm glad to hear that you're enjoying our services ♥

All the best,
Momo Lifestyle Team

Rated 4 out of 5 stars

We didn't order all we wanted

We wanted to order another 5 Gallon Water Dispenser for Large Bottles Rechargeable but none were available. :( We did purchase 3 Stone Sink Caddies and like them very much.

May 26, 2024
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Reply from Momo Lifestyle

Hello, Patie!

Thank you for your feedback, it will always be welcomed as it makes us grow. I'm happy to hear that you're enjoying your Drytomini Sink Caddies.

Regarding the Momo M4 water dispensers, unfortunately the're all sold out. Not to worry! You may please request a notification to know when we have them again on stock direclty on the product's page:

https://momo-lifestyle.com/products/water-dispenser-for-5-gallon-bottle

Please feel free to contact us diretly on our care email care@momo-lifestyle.com and I'll be happy to further assist you.

All the best,
Momo Lifestyle Team

Rated 5 out of 5 stars

Great Product! I really like each of the three items I…

I really like each of the three items I purchased-- small soap stand; dish drain base; and the bath mat. It took me a few days to mentally adjust to the bath mat. Because I was accustomed to seeing soft, fuzzy colorful mats, the Momo mat appeared very utilitarian, but now it makes me think of clean and streamlined. I was also concerned that the mat might be slippery but it absolutely is not and all three items absorb water instantly.

May 9, 2024
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Reply from Momo Lifestyle

Hello, Elizabeth!

I'm so glad to hear about your experience, thank you for sharing. We'll always strive to provide the best shopping experience possible, so it makes us very happy to hear that you're satisfied with our services.

All the best,
Momo Lifestyle Team

Rated 5 out of 5 stars

Broken Bath Matt

I ordered a stone bath matt and when it arrived, it was broken in half. It was clearly damaged in shipping. I reached out to the company. R. Santana replied that since there is a 1 year warranty, it will be replaced at no charge to me. About 1 week later, the replacement matt arrived in good order. I appreciated how the company responded and the quick service from R. Santana. I absolutely would purchase from them again.

April 22, 2024
Unprompted review
Momo Lifestyle logo

Reply from Momo Lifestyle

Hello, Tyson!

Thank you so much for sharing your experience with us. We're always aiming for the best possible shopping experience to provide so we're really glad to hear that we were able to help you.

All the best,
Momo Lifestyle Team

Rated 5 out of 5 stars

Great Stone Shower Mat

Easy order and quick delivery!
We love the large stone shower mat.
Dries quickly and don't have to worry about mold or mildew.

April 24, 2024
Momo Lifestyle logo

Reply from Momo Lifestyle

Hi, David! Thank you for sharing your experience with us. We're glad to hear that you're happy with our services ♥

All the best,
Momo Lifestyle Team

Rated 5 out of 5 stars

The Momo water Dispenser is n excellent…

The Momo water Dispenser is n excellent product! I love it! It’s the best in water dispenser’s.

March 25, 2024
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Reply from Momo Lifestyle

Hi, Vonda! So glad to hear about your experience with our services. Thank you for sharing ♥

All the very best,
Momo Lifestyle Team

Rated 5 out of 5 stars

Request for Shipment Status

I recently had to email your customer service department to ask them a question about my order that was being delivered to my location. Once I submitted my email to your customer service department, I received a response promptly by your employee, by the name of Rafael Santana. Rafael in his email response, assured me that there was no need for me to worry about my order and that the merchandise was on its way to my location. Rafael provided a link in the email where I could track the status of the shipment. Once I received my order, I sent Rafael a courtesy email to let him know that I received my merchandise. I also was impressed how well my merchandise was packaged and also was elated about the prompt delivery. Overall, I am a satisfied customer and thanks to Rafael and your packaging department for a job well done!

February 23, 2024
Unprompted review
Momo Lifestyle logo

Reply from Momo Lifestyle

Thank you so much for sharing your experience with us, Earl! Know that all Momo products come with a 1 year warranty for your peace of mind, so please feel free to reach us anytime for any assistance and we'll be happy to help.

All the best,
Momo Lifestyle Team

Rated 5 out of 5 stars

Beautiful product…Exceptional Service

Exceptional and easy service and a great product too! I love the look of the stone mats but one did crack in the corner. I emailed the company and showed a picture of what occurred. Since it was within a year, their warranty covered it. But what I loved most was how easy and responsive the company was. I got a quick response saying they were sorry about the crack and that they have already sent out a new one. Who has service like that these days anymore? I don’t come across it often and when I do, I know that’s a company I want to do business with. Again…beautiful product and superb service.

February 22, 2024
Unprompted review
Momo Lifestyle logo

Reply from Momo Lifestyle

Hello, Olivia!

Thank you so much for your feedback! It makes us really really happy as we'll always aim for the best possible shopping experience! I'm so happy to hear that your enjoying our services. We'll always be willing to lend a helping hand ♥

All the best,
Momo Lifestyle Team

Rated 5 out of 5 stars

This so good experience for me

This so good experience for me. That’s product very quality and so useful

January 27, 2024
Momo Lifestyle logo

Reply from Momo Lifestyle

Thank you so much for sharing your experience, Kubra! We'll always aim for the best possible shopping experience!

All the best,
Momo Lifestyle Team

Rated 5 out of 5 stars

Update to my previous reviews about the…

Update to my previous reviews about the mat warping. The company contacted me after I wrote the review and sent me a new mat free of charge. I appreciate them correcting this issue.

February 10, 2024
Unprompted review
Momo Lifestyle logo

Reply from Momo Lifestyle

Thank you so much for sharing your experience with us, Ashley! We'll be always willing to lend a helping hand and we're glad that we were able to help you out.

All the best,
Momo Lifestyle Team

Rated 5 out of 5 stars

Super wooow

January 31, 2024
Momo Lifestyle logo

Reply from Momo Lifestyle

Thank you for sharing your experience! I believe you're happy with our services so we're glad to hear about it.

All the best,
Momo Lifestyle Team

Rated 5 out of 5 stars

Amazing customer service and amazing…

Amazing customer service and amazing product delivered on time!

January 31, 2024
Momo Lifestyle logo

Reply from Momo Lifestyle

Hello, Brian!

Thank you for sharing! We're very proud of our product and services and really really happy to hear about your experience with us!

All the very best,
Momo Lifestyle Team

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