Momo Lifestyle Reviews 190

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their quality and effectiveness, especially items like drying boards and stone mats that absorb water efficiently. Many people appreciate the quick shipping and the company's willingness to resolve issues, noting that replacements for damaged or defective items are sent promptly. However, some customers also noted specific issues. A few people experienced products arriving damaged or with missing parts. There were also mentions of coasters scratching glass despite claims of being non-scratch, and some dissatisfaction with the functionality of certain lights regarding motion detection and battery life.

What people talk about most

Product

People report positive experiences with product. Many customers praise the products, such as the stone mat,... See more

Quality

Reviewers highlight positive aspects of quality. Many customers love the stone mats, praising their ability... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ended up having an issue with our dry pad within the warranty time. I reached out and immediately they sent a new pad. When it arrived damaged due to carrier error, they sent a third! Perfect custo... See more

Company replied

Rated 5 out of 5 stars

i had never heard of the drying board until this Christmas when i received it as a gift. It is wonderful and is an asset in the kitchen! i have it next to the sink, and it is especially great for cr... See more

Company replied

Rated 5 out of 5 stars

**UPDATE: What phenomenal customer service! One defective product shouldn't impinge a company's reputation. My negative TrustPilot review was followed the next day by an email from Suzana T, reachin... See more

Company replied

Rated 5 out of 5 stars

Wonderful product, fast shipping and a willingness to fix problems. The item arrived damaged and a new one was shipped immediately.

Company replied


Company details

  1. Home Goods Store

Written by the company

“Simple Innovation” We design intelligent, practical solutions that make everyday life easier. Founded in 2018, our mission is simple: create products that work beautifully, last longer, and enhance daily life at home through sleek, minimalist design. We operate across the USA, the UK, and Brazil, serving thousands of customers who value thoughtful innovation and dependable quality. Every item we create, from our best-selling stone bath mats to our kitchen and home-care essentials, is tested, refined, and designed to deliver real comfort and convenience. Our guiding principles: • Intelligent Design – Solutions that address real needs with clarity and simplicity. • Reliability – Durable materials, consistent performance, and rigorous quality control. • Sleek Minimalism – Clean, timeless aesthetics that complement any home. • Practical Innovation – Everyday products that feel natural, effortless, and premium. We stand behind everything we make. If something goes wrong, our customer care team is here to help with fast, attentive support and solutions that put people first. A better life, through simple innovation - this is what we work for every day


Contact info

4.1

Great

TrustScore 4 out of 5

190 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

The mat is exactly what I wanted

The mat is exactly what I wanted and expected.

September 28, 2023
Momo Lifestyle logo

Reply from Momo Lifestyle

Thank you so much for sharing your experience with us, Roger! We're glad to hear about it.

All the best,
Momo Lifestyle Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Great bathmat.

October 2, 2023
Unprompted review
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Reply from Momo Lifestyle

Hello, Jennifer! Thank you so much for sharing your experience with us! We're glad to hear about it.

All the very best,
Momo Lifestyle Team

Rated 5 out of 5 stars

Beautiful and Functional

I love this bath stone! It soaks up water instantly and its sleek and thin appearance really gives a modern look in the space. Great item!

September 7, 2023
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Reply from Momo Lifestyle

Hello, Rachel,

Thank you so much for leaving your review! We really appreciate it ♥

All the best,
Momo Lifestyle Team

Rated 5 out of 5 stars

Awesome Rechargeable Light

The rechargeable light bar is awesome!!! I love that it’s magnetic, has two modes (one for a flashlight & one for a motion sensor light). I also love that it can be recharged with a USB.

September 4, 2023
Unprompted review
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Reply from Momo Lifestyle

Thank you so much for sharing your experience with us, Daphne, we're so glad to hear that you're satisfied with our services! ♥

All the very best,
Momo Lifestyle Team

Rated 5 out of 5 stars

It's exactly what I wanted

It's exactly what I wanted, especially the extra large size. Very absorbent. Easy on the eyes, easy on the feet.

September 19, 2023
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Reply from Momo Lifestyle

Hi, Karen! Thank you so much for sharing your experience with us! We're really really happy to hear about it.

All the very best,
Momo Lifestyle Team

Rated 5 out of 5 stars

great product

They response to my inquiry was wonderful

September 16, 2023
Unprompted review
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Reply from Momo Lifestyle

Thank you so much for sharing your experience with us, Sharla! We're so glad to hear about it.

All the best,
Momo Lifestyle Team

Rated 5 out of 5 stars

It was perfect!

It was perfect!! I just loved the lights I got from them! And I used them on my library!
Definitely I would get them again!

August 6, 2023
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Reply from Momo Lifestyle

Thank you so much for sharing your experience with us, Danery! We're so glad to hear about it!

All the best,
Momo Lifestyle Team

Rated 3 out of 5 stars

50/50...

50/50...

Product was delivered fully opened and repackaged in a larger box. Also, had a small chip on the corner.

The product overall is okay. It does have the slightest bow in the middle and is extremely light. I thought it would have more heft to it. Also, it slides easily on our tile floor.

Outside of all of that, the product does work as advertised. I'm just not sure I would have paid almost $100 for it if I could do things over.

September 6, 2023
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Reply from Momo Lifestyle

Hello Aric, hope you're doing fine!

Thank you for contacting us. We're so sorry to hear that you had issues with our product. Not to worry! We will always strive to give our customers the best shopping experience.

That's why we'd like to address this issue for you. All Momo products come with a 1 year warranty for your peace of mind. Our team have already contacted you to resolve this issue for you.

Sincerely,
Momo Lifestyle Team

Rated 1 out of 5 stars

Wrong item delivered

They screwed up my order and send me an item I didn't even order. Very disappointed.

September 5, 2023
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Reply from Momo Lifestyle

Hi, Hao-Yuan. We're so sorry to hear about this error. As Amazon is our carrier, this is actually very rare, but don't worry! Thank you for bringing that issue to our attention, we've already contacted you to help you with this. Rest assured, we will get to the bottom of it!

All the best,
Momo Lifestyle Team

Rated 5 out of 5 stars

Pleasant surprise!

I researched the stone bath mats and found Momo Lifestyle so be the most highly rated so I ordered it from Walmart. Unfortunately Walmart cancelled the order because they did not think it could be delivered by the established date. The mat was a present so I was disappointed. I found out later that the mat had been delivered a day earlier than expected. The mat has exceeded expectations. Definitely better than fabric mats. A great gift and a great company that honors its commitment to customers.

September 5, 2023
Unprompted review
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Reply from Momo Lifestyle

Hello again, Porter family! We're so glad to hear about your experience with us! We'll always strive to give our customers the best possible shopping experience and we're very very happy to know that everything went fine with your order, thank you for sharing with us!

All the best,
Momo Lifestyle Team

Rated 5 out of 5 stars

I love this water dispenser

I love this water dispenser! We have a small kitchen and it allowed us to store our 5 gallon water bottle vertically, giving us more space because it’s no longer on our counter. We’ve been using it for a year now and it still works like new. Initially, there was a shipping issue and delivery was delayed. Their customer service is top notch, one of the best. They were very responsive, helpful, kind , and took care of the issue in a timely manner. They even nice enough to throw in a small gift! I highly recommend you buy from them, that way you can be sure you won’t be given the run around, should anything happen.

September 8, 2023
Unprompted review
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Reply from Momo Lifestyle

Hello, Brent!

Thank you so much for your kind review reflecting your experience with us! We'll always strive to give all customers the best shopping experience, so we're really really happy to hear all about it.

All the best,
Momo Lifestyle Team

Rated 5 out of 5 stars

Love how it reduces odor and fast…

Love how it reduces odor and fast trying I love it love all the features

August 25, 2023
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Reply from Momo Lifestyle

Thank you, Monica! We're very proud of our products and very happy to hear about your experience!

All the best,
Momo Lifestyle Team

Rated 5 out of 5 stars

Great Purchase Experience

The light bar I received is excellent! I love that it has two settings. One as a flashlight & one as a motion light. I also love that it’s magnetic & rechargeable! The service was great, shipping was quick, & everything was packaged nicely.

August 25, 2023
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Reply from Momo Lifestyle

Thank you so much for sharing your experience with our product, Daphne! We're so glad to hear about it.

All the best,
Momo Lifestyle Team

Rated 5 out of 5 stars

Fantastic Product and Customer Service!

I can't say enough good things about this company. Not only do I love their product but their Care Team went out of their way to honor my warranty a couple of months after it expired. They were responsive, kind and extremely quick to act. I will certainly be recommending them with a smile!

September 1, 2023
Unprompted review
Momo Lifestyle logo

Reply from Momo Lifestyle

Hello, Ben,

Thank you so much for leaving your experience for us, it was a pleasure to help you and our main goal is to provide the best possible shopping experience!

All the best,
Momo Lifestyle Team

Rated 5 out of 5 stars

The stone bath mat is a game-changer…

The stone bath mat is a game-changer for my bathroom, effectively preventing water damage to my floors! It has a sleek design adds elegance, and it's easy to clean, making it a durable and stylish addition to any bathroom. I can't recommend it enough for both its functionality and style!

September 4, 2023
Unprompted review
Momo Lifestyle logo

Reply from Momo Lifestyle

Thank you so much for sharing your experience with us, Liliana! We're so happy with your feedback!

All the best,
Momo Lifestyle Team

Rated 5 out of 5 stars

We love our stone bath mat

We love our stone bath mat! It wicks the water off your feet into the stone. It actually feels like it helps dry you feet. And I love that I don’t have a wash a bath mat now. Highly recommend it.

August 29, 2023
Unprompted review
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Reply from Momo Lifestyle

Thank you for leaving and sharing your experience with us, Whitney, we're so glad to hear about it ♥

All the best,
Momo Lifestyle Team

Rated 5 out of 5 stars

Excellent customer service

My stone bathmat arrived damaged. I contacted MOMO Lifestyle and received kind and prompt assistance. I received a replacement bathmat in less than a week.

July 28, 2023
Unprompted review
Momo Lifestyle logo

Reply from Momo Lifestyle

Thank you so much for sharing your experience with us, Cynthia! We're so glad that we could help.

All the best,
Momo Team

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