Monarch Mobility Reviews 137

I purchased my mobility scooter a year ago and got a letter to remind me the annual service was due. Monarch responded promptly and came to my home to do the service. Everything worked very well and my scooter was serviced just outside my home. I'm a happy customer, I'm very grateful for Monarch's help to keep my mobility scooter in good working order. Thank you!

I had a home demo with Phil who was very knowledgeable and helpful. Tried out several scooters and bought a Genie Autofold which seemed to suit my needs more than the one I had seen on line. The at home service is great; try before you buy.

Clear communication regarding a change to my order, which was resolved to my great satisfaction. My mobility scooter arrived on time as expected and in great condition.

I have always gone to a well known major nationwide mobility shop for scooters and wheelchairs but after a poor experience in purchasing a new scooter I stumbled across Monarch mobility and their incredible customer service and simply online purchasing experience

We were very impressed by Monarch Mobility.Martin showed us all the light weight mobility scooters and listened to my feed back on each one.I chose the Genie Ultra light because it is comfortable to ride and light enough to swivel round in a tight space.My husband can easily lift it into our car boot and we could take it abroad by ferry,train or plane.You can lift it up and roll it along like a suitcase. Martin built the new one for us and disposed of all the packaging as well as disposing of my old heavy scooter.I am very happy with the service provided.

A bit disappointed that I had to chase delivery up. It was supposed to be today but is now tomorrow. A pity nobody told me this while we have sat in all day waiting.

I made an enquiry and they phoned as soon as they next opened. They answered my questions. I then ordered the item (hoist), which was dispatched and arrived the next day. I received another phone call to check the delivery address. Delivery was excellent too. Also reply to email enquiries quickly too, even when they are slightly random ramblings!

Just need more promoting. Only found them by accident.

Brilliant experience, glen is a lovely bloke, been really helpfull in explaining the product i received, coudnt of asked for a better experience 😁👌🏼

Glen has been amazing! Nothing was too much trouble and he took out quite a few mobility scooters from his Mary Poppins van! After trying them all, we eventually made our choice.
Thank you very much Glen for being so patient!

We had a very knowledgeable man called Martin who came to us to demonstrate the genie autofold.
We bought it straight away .
Tried it out for the first time this easter weekend and heard a knocking noise. Rang the company today at 9am.Martin arrived at 2pm.
Wow that was quick service.
All sorted. Something on the drive shift needed greasing.
Absolute brilliant company.

Very good and professional

The salesman was very knowledgeable Glen and had a nice manner

I had to exchange my scooter as wasn’t suitable for my needs. Was done with complete understanding and compassion. And with swift response.

If you need a mobility scooter Monarch Mobility is the place to go, they are a professional friendly team of people with a remarkable boss and Matt dealt with us. They are really helpful and demonstrate and talk you through the working of your chosen scooter. They don’t rush you and can answer any question. We ended up buying one of their own brand light weight folding scooters after seeing a lady on our bus using one. Thank you so much Monarch Mobility.

Having bought a Genie Ultralight my daughter and I went on a train trip from Kent to the Bernina Express in Switzerland and then spent 3 nights at Lake Como. We were away 8 days/7 nights and the whole trip was by train. I am 80 and not very mobile but my daughter (51) managed to transport our luggage followed by the scooter as well as help me on & off the trains. Brilliant. I could not have done the trip without someone fitter & younger than me but at 14 kilos the lightweight scooter made this all possible. Excellent purchase and has opened up the possibilities for the future. Thanks Monarch!

The gentleman I dealt with was respectful, helpful and my experience was positive as he offered to check availability of item and call me back when he had checkef, which he did and offered me the option to purchase the item and got it shipped immediately and I received it the next day. Would definitely recommend this company.

We had a wonderful experience today with Phil who came to my house to demonstrate various mobility scooters to my father. My father had been quite specific about what he wanted, but after demonstrating the model my Dad said he wanted, Phil identified ways to make life easier for my father when he is travelling alone. Phil demonstrated a different model which met my Dads needs entirely, not only for now but also for the future. Once we had agreed the model Phil took his time demonstrating and explaining in ways my Dad will remember. No hard sell, no feeling uncomfortable, just a straightforward genuine guy doing a great job.

I bought an ultralight mobility scooter. Ian delivered it and was so nice and helpful(see previous review). I part exchanged my old scooter with them , which was in perfect condition, for £100, it was worth approx £300 but I had nowhere to keep two scooters until i sold it. After a few days I decided the monarch wasn't for me and requested to return it for a full refund and to have my old scooter returned. I am sure the scooter was perfect for certain circumstances and excellent engineering , but didn't suit my needs. This all went smoothly until I was informed they had destroyed my old scooter and offered me the £100 back.(I was informed most scooters they part exchange, if suitable, are sold on to dealers) I refused as I couldn't replace my scooter for that money and they shouldn't have destroyed my scooter during the 14 day cooling off period. Eventually they replaced my scooter with one from ebay which was an older model than mine and has an intermittent fault in as much as it just stops. I had the scooter serviced and monarch paid the £65 for the service but the intermittent fault didn't show during the service. I am now in a position when I daren't go out alone in case I get stranded. I am a pensioner and do not have funds to buy new again.

Been dealing with them since a few years. Prompt and efficient service. Bought 2 Smarti Scooters. Very professional. When coming to service they send their engineers out without delay. Five stars review.