i am worry to read a bad review....but after i had experience with them i had withdrawal multiple times (8 times ) with no issues....just withrawal on weekend will drag to monday.... so far is good sv... See more
Company replied
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See what reviewers are saying
Everything was okay at first until I requested a withdrawal which haas been pending since. It has been two months since my withdrawal has been pending. I reached out to the customer support regarding... See more
Company replied
Monaxa is a scam platform. They blocked my deposit (Error: Internal Error/Pay5) while Gold (XAUUSD) was dropping, causing me to lose $2,176.94 due to a margin call. Support agent Giovan M is stalling... See more
Company replied
Traded with Monaxa on regular account during gold and oil rush, made good profit and WD without any issues. But at the same time if the WD is more than 10K the timing must be improved. The product lin... See more
Company replied
Company details
Written by the company
We are a frictionless multi national, multi asset broker. We offer the trading assets you want. The account types you need. The trading conditions you deserve. On technology already trusted by millions. We offer access to the global markets including Forex, Indices, Gold, Oil and Stock CFDs. Frictionless trading is not just buzz words. It's how Monaxa was build from the ground up. Frictionless trading was worth waiting for. www.monaxa.com
Contact info
No. 9 Cassius Webster Building, Grace Complex, PO Box 1330, The Valley, AI-2640, Anguilla
- support@monaxa.com
- monaxa.com
3.5
Average
151 reviews
Replied to 96% of negative reviews
Typically replies within 1 month
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Profesional Respond, Trusted and Recommended
In term of monaxa team and BDM respond is very profesional..premium service
In term of monaxa system is really good and user friendly
Satisfied with deposit bonus give chance to user make profit.
Deposit and withdrawal very instant and undeniable
Overall, monaxa really premium in everything, trusted and recommended broker. No doubt at all
November 18, 2024
Unprompted review
Reply from Monaxa
There is no doubt you just became our favorite reviewer. Thanks for the positive vibes and the 5 star.
LOVE MONAXA
LOVE MONAXA!
Have tried other brokers and my experience with Monaxa by far is the best. Not only is Elaine and Customer Support very helpful and responsive to all my queries... my experience as a trader and as a copy trader in this platform is great.
November 16, 2024
Unprompted review
Reply from Monaxa
We love you too. And yes Elaine and CS are rockstars in the industry. We know it, you know it and now the world knows it. You rock!
Have btc and more fx and how the…
Have btc and more fx and how the reaponce from the acc manager or the mt5 itself make it more fun with the bulk operation. The deposit and transfer so fast even the apps depo first before the website hahahahahaha
November 14, 2024
Unprompted review
Reply from Monaxa
Working on it. Added a few new instruments since your post. More things are coming. Big things in the world of crypto. Watch this space. Thanks for the 5 star
Fast and good response..problem solved
Fast and good response..problem solved
November 15, 2024
Unprompted review
Reply from Monaxa
The only thing not fast in Monaxa are replies to these trust pilot reviews. Sorry about that, Jason sucks (I'm Jason by the way). I will try to do better. But thanks for the 5 star review. We really appreciate it.
Highly recommend Monaxa
Setting up an account with Monaxa was incredibly smooth and fast. I've opened accounts with other brokers in the past, but none were as quick or hassle-free as this. Highly recommend Monaxa!
November 11, 2024
Unprompted review
Reply from Monaxa
Virtual high fives for this comment. Making complex broker things frictionless is soooo hard. Its so nice to hear we are doing it right.
monaxa experience
The experience of using monaxa was good. It was hand phone friendly , platform was easy to understand given a day or two. Customer service was always helpful and responsive. Great experience .
November 15, 2024
Unprompted review
Reply from Monaxa
Such nice words. They do not go unnoticed. We are happy you are happy and thanks for trusting Monaxa.
Fast growing broker
Here are some of my favorite things about Monaxa Broker:
Easy account setup and deposit options
Usable platform and tools
Competitive spreads and low fees
Quick customer service
Compliance and transparency
Regulatory authority
Educational resources and market insights
Fast trade execution with minimal slippage
Instant and multi-channel withdrawal
P.S. Most importantly, I love their social trading platform.
November 15, 2024
Unprompted review
Reply from Monaxa
Now that's a laundry list of positive vibes. Thanks so much!!!!!! Seriously, thank you for taking the time to tell us and the world. Its so hard these days to get positive feedback.
Good Service and Withdrawal on time
November 15, 2024
Unprompted review
Reply from Monaxa
So great to hear. Thanks for saying so and thanks for the 5 star review.
Good the best experience with Monaxa
November 15, 2024
Unprompted review
Reply from Monaxa
We will continue to try hard to keep that happening. Thanks for the review.
Monaxa is a good easy to trade and…
Monaxa is a good easy to trade and everything is fast broker in term of….
November 15, 2024
Unprompted review
Reply from Monaxa
We are working hard to make it great and even faster. Watch this space. Thanks for the 5 star review.
everything was run smoothly including…
everything was run smoothly including deposit, customer service, withdraw and trading on platform.
November 15, 2024
Unprompted review
Reply from Monaxa
So.... smooth. It aint easy but we try really hard. Thanks for the 5 star review.
Efficient service and will have promo
Efficient service and will have promo
November 15, 2024
Unprompted review
Reply from Monaxa
We try to be as frictionless as possible. Thanks for the positive review and recognition.
Elaine who is my Account Executive all…
Elaine who is my Account Executive all the way up to the CEO Chris have went the Extra mile on Helping me get set up as a Trader with Monaxa and answered all my questions and address ALL of my concerns! I truly found my Trading "Home"!! They have an Excellent Customer Portal as well!! LOVE MONAXA!!!
November 14, 2024
Unprompted review
Reply from Monaxa
Elaine is a rockstar. She knows it, we know it, you know it and now the world knows it because of you. Thanks for the 5 star review.
btw i very happy use this monaxa and i…
btw i very happy use this monaxa and i like to trade because very easy payment and withdraw
November 15, 2024
Unprompted review
Reply from Monaxa
y the way, we are happy with you too. Thanks for trusting Monaxa and thanks for the 5 star review.
Setakat ni monaxa tak mengecewakan dari…
Setakat ni monaxa tak mengecewakan dari segi wd n depo terbaik.. good job
November 15, 2024
Unprompted review
Reply from Monaxa
Terima kasih atas ulasan 5 bintang yang hebat! Kami gembira mengetahui bahawa Monaxa memenuhi jangkaan anda dengan proses deposit dan pengeluaran yang lancar.
Kami amat menghargai sokongan anda—terima kasih kerana memilih Monaxa!
Good broker with high rebates and fast…
Good broker with high rebates and fast withdrawal
November 15, 2024
Unprompted review
Reply from Monaxa
Some would say the highest and fastest. Thank you for the kind words. We will try to keep it up. Thanks for the 5 star.
Monaxa offers a user-friendly forex…
Monaxa offers a user-friendly forex trading platform with a range of tools suitable for both beginners and experienced traders. The broker provides competitive spreads, multiple account types, and a responsive support team. However, more transparency on fees and regulation would enhance credibility. Overall, a solid choice for forex traders.
November 15, 2024
Unprompted review
Reply from Monaxa
Its almost as if you took what we wrote on our website and copied pasted. But you didn't and we thank you for that and your 5 star review. We couldn't of said it better.
How great with Monaxa for trader and monthly promotion especially deposit bonus support margin and floating
How great make day trading with Monaxa. easy make deposit and withdrawal with no issue. Monaxa give me so many best promotion every month, and for new trader are good experience try this broker. for any good trader want make more income suggest try monaxa and support the best for me to ask anything. last i like this promotion and suggest for everyone
November 11, 2024
Unprompted review
Reply from Monaxa
So happy for you and so happy we earned your trust! Thank you for the positive words. We hear ya and it makes us giggle with joy.
beware of this broker
beware of this broker. most of good review for this broker is paid. their so called BDM approached me to submit good review and they will give 10USD no deposit bonus. i trade with monaxa in 2023 but stopped because bad experience with withdrawal. don't be swayed with their good reviews. paid for sure.
November 15, 2024
Unprompted review
Reply from Monaxa
Thank you for taking the time to share your experience. We take your feedback very seriously, and we're truly sorry to hear about your negative experience, particularly with withdrawals.
We are growing fast and sometimes it shows in a negative light and sometimes, like in your case, we get it wrong.
Any chance of us trying to get it right? No promises we can give you exactly what you want without knowing the full issue but we would like to try.
Could you please contact our support team with your account details? We would very much like to understand what happened back in 2023 and make things right.
We value transparency and trust above all else. Your feedback helps us improve our services, and we would appreciate the opportunity to address your concerns directly and restore your confidence in our company.
We also want to firmly address your concern about paid reviews: We have a strict policy against paying for reviews. The practice you described of a $10 no deposit bonus for a review goes against our ethos. We aren't sure what was promised but we will look into it. To clarify, we do offer loyalty tokens for your time but it's not intended to be a payment for the review. It's intended to thank you for your time to help us be better. As we know your time is precious and we appreciate the opportunity to get your feedback. As we grow, we need to make sure we don't grow so fast and keep getting things wrong. Client feedback like yours helps us greatly.
Again, we got something wrong. We thank you for letting us know on this platform and we will try to get it right this time and do better in the future.
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