i am worry to read a bad review....but after i had experience with them i had withdrawal multiple times (8 times ) with no issues....just withrawal on weekend will drag to monday.... so far is good sv... See more
Company replied
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See what reviewers are saying
Everything was okay at first until I requested a withdrawal which haas been pending since. It has been two months since my withdrawal has been pending. I reached out to the customer support regarding... See more
Company replied
Monaxa is a scam platform. They blocked my deposit (Error: Internal Error/Pay5) while Gold (XAUUSD) was dropping, causing me to lose $2,176.94 due to a margin call. Support agent Giovan M is stalling... See more
Company replied
Traded with Monaxa on regular account during gold and oil rush, made good profit and WD without any issues. But at the same time if the WD is more than 10K the timing must be improved. The product lin... See more
Company replied
Company details
Written by the company
We are a frictionless multi national, multi asset broker. We offer the trading assets you want. The account types you need. The trading conditions you deserve. On technology already trusted by millions. We offer access to the global markets including Forex, Indices, Gold, Oil and Stock CFDs. Frictionless trading is not just buzz words. It's how Monaxa was build from the ground up. Frictionless trading was worth waiting for. www.monaxa.com
Contact info
No. 9 Cassius Webster Building, Grace Complex, PO Box 1330, The Valley, AI-2640, Anguilla
- support@monaxa.com
- monaxa.com
3.5
Average
151 reviews
Replied to 96% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terbaik monaxa..withdraw laju...
Great broker..very helpfull manager...fast withdraw...thanks monaxa..
November 15, 2024
Unprompted review
Reply from Monaxa
No thank you. Thanks for trusting us. We will continue to do the right things to help you on your trader journey.
Trusted broker
Trusted broker. Fast deposit and withdrawal, low spread and fast execution. I am happy with this broker and recommended to all trader. Keep it ip monaxa. 👍👍👍
November 15, 2024
Unprompted review
Reply from Monaxa
We are so happy you are happy. Thanks for the 5star review. Its hard to get these days. No matter how good we do.
Trading Smooth
Trading smooth with this broker and the company is doing well to give trader the best trading experience
November 15, 2023
Unprompted review
Reply from Monaxa
Smooth is was we aim for. So nice to hear we did you right. Thanks for the 5 star and thanks for trusting us.
Reply from Monaxa
Thank you for taking the time to give us a review. However, your review isn't clear. Do you view us as a trusted company with good customer service or do you give us a one star at being a trusted company with good customer service?
If it's the later, please contact our support team and we would like to try and fix that.
If it's the first, can we ask you change the one star review to something a bit higher which reflects us being a trusted company with good customer service as stated?
Spread good .
Spread good .. have limit for layer and withdrawal very fast
November 14, 2024
Unprompted review
Reply from Monaxa
Thanks for the 5 star but good ain't great. We are working on that.
Innovative trading programs
Monaxa offers innovative trading programs and fast withdrawal processes for client ease.
November 14, 2024
Unprompted review
Reply from Monaxa
Thanks for saying so. More and more innovation is coming each day. We work hard to make it right for you! Thanks for the 5 star.
Monaxa fast withdrawals and rewarding…
Monaxa fast withdrawals and rewarding bonuses make trading hassle-free and enjoyable.
November 14, 2024
Unprompted review
Reply from Monaxa
So nice to be recognized for being frictionless. Its a tough job to maintain it. Harder everyday but we are up to putting in the good work. Thanks for the 5 star.
My experience with Monaxa is wonderful
My experience with Monaxa is wonderful. Fast support from team, trading platform connection stability is excellent. Especially during news, never experience lagging fast withdrawal. Prompt respond from support and ib team. Hope will stay longer and successful with Monaxa
November 14, 2024
Unprompted review
Reply from Monaxa
You are so wonderful for saying we are wonderful. Such kind words made us tear up a bit. Thank you!!!
No response from their Account manager…
No response from their Account manager and support despite sending them email about their courses
September 5, 2024
Unprompted review
Reply from Monaxa
We sincerely apologize for the lack of response regarding your course inquiries. This level of service is completely unacceptable and falls far below our communication standards.
We want to take immediate action to:
Look into why your emails went unanswered
Review the performance of the account manager in question
Implement additional oversight of our support response times
Please reach out directly to our support team again with your account details and previous correspondence, and we will try to make this right.
To prevent this from happening again, we are also:
Adding automatic email notifications for unanswered queries
Implementing stricter response time requirements
Increasing our support staff training
Your time and business matter to us, and we understand how frustrating it is to feel ignored. We would appreciate the opportunity to make this right and provide you with the information you need about our courses.
Reply from Monaxa
Its so amazing you said so. Thank you for the 5 star rating. We think the support team deserves it to.
Monaxa is the best
Monaxa is a great broker. I know the CEO personally and he is a great leader. Monaxa's withdraws are quick within 24 hours (and less). The copy trading on Monaxa is incredibly easy to hook up and everything is intuitive on their platform. They are constantly improving their platform and will become a Prop firm in a month or so. Support is helpful and quick. I recommend Monaxa to everyone, it's a safe and easy place to make money. My favorite Copy Master is "Smartrader".
Diana
August 4, 2024
Unprompted review
Reply from Monaxa
Thanks for the shout out. Yea, Chris is cool but so are the many folks that make up the Monaxa team. We all work hard to make the complex simple and the friction to be frictionless. Thanks for the 5 star. Its much appreciated by the team. Including Chris.
Fast and Friendly service
Fast and Friendly service
Funding account matters have been resolved quickly. Much appreciated Chat Customer Representative Lan/Support Team. Thank you
August 2, 2024
Unprompted review
Reply from Monaxa
Thank you for the 5 star review and recognizing Lan for doing the hard work of support. This is a complicated industry and when things go wrong, they really go wrong. Great to know we have team members ready and willing to do the good work.
I am facing a major fraud with…
I am facing a major fraud with monaxa.com.
i deposit 500 usd here 16 jun 2024 .
but still i don't withdrew my fund.
When I withdraw my money they are rejecting immediately.
withdrew
My Client ID: 71388.
MT4 trading id 147884
I made a profit of $300 and it was deducted from the balance.
After 24 hours withdraw is rejected without any reason.
July 11, 2024
Unprompted review
Reply from Monaxa
We apologize for the slow response. Our initial research was hampered due to the differences in the amounts you listed. We see total deposits of $50 and the profits in question $85.86.
After careful analysis and review of the circumstances it was evident the profits were made in violation of our general terms and conditions as well as the terms and conditions applied towards the welcome bonus.
You made one deposit of $50 which and you opted into the $50 welcome bonus. However, your account was being shared with other welcome bonus users with the same IP address.
This activity triggered our automated system to reject any withdrawing of profits due to breach of terms and conditions on two counts.
However, we did process your $50 withdraw (your only deposit) in full and shortly after your request.
We understand this isn't the outcome you wanted. But we are sure we got this one correct and are sure this isn't a case of major fraud on our side as you indicated in your review.
Very responsive and understanding service
I made a blunder while opening an account with them. They responded very quickly via the live chat and they have very kindly rectified it quickly and still let me enjoy the promotion. Thanks so much.
Looking forward to using their service.
July 10, 2024
Unprompted review
Reply from Monaxa
Amazing praise for our support department. They do try their best and work hard to help. Of course we wish you never need help as we aim to be frictionless. But if its something we can't avoid, knowing we have world class support team members helps us sleep at night. Thank you for the 5 star review.
Please make some improvements
Please make some improvements, dont said your customer support is available everyday if they only work from Monday-Friday. I guest they have limited working time right maybe 10am-10pm..then please tell all traders that make a Deposit/Withdraw during Working days/hours from Monday-Friday only and before 8pm at least. The Payment Process surely will not be settle in 24hrs if withdraw in Friday night. U received my deposit very fast, but to settle my WD request take so long. Hope u can understand.Thank you.
April 26, 2024
Unprompted review
Reply from Monaxa
We have made many improvements since your posting. We are still growing but we hear ya. We will do better because of folks like you giving honest and constructive feedback. Thank you for taking the time.
Must waiting for long time withdrawal…
Must waiting for long time withdrawal approved..until 24hours not approved..email not answer..very bad
April 4, 2024
Unprompted review
Reply from Monaxa
We do apologize for this. We are not in the habit of delaying withdrawals. We do pride ourselves as being frictionless. Being slow to get you your money is the exact opposite of that.
We thank you for the feedback though and hopefully since this post have done much better.
Sorry for the late response. Please contact our support team with your account number so we can look into what went wrong to be sure this never happens again.
Very fast get answer from them 👌
March 12, 2024
Unprompted review
Reply from Monaxa
Super fast. Although not so fast in thanking you for this 5 star review. Sorry about that. But we do appreciate you.
Fast customer service
March 6, 2024
Unprompted review
Reply from Monaxa
Dear Abd Mutalib Abd Rani,
Thank you for your feedback. We do love to receive such positive thoughts about us! Thank you for being a part of Monaxa
Live customer service (Lan) provided a…
Live customer service (Lan) provided a good and fast services. Well done!!
February 6, 2024
Unprompted review
Reply from Monaxa
Dear Alex,
Thank you for your feedback. We do love to receive such positive thoughts about us! Thank you for being a part of Monaxa
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