Monduo Reviews 

292
•
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, most reviewers were somewhat happy with their experience overall, noting satisfaction with their purchases. Consumers generally find the monitors to be fantastic and appreciate the exceptional product quality when everything arrives properly. Many buyers also highlight extremely helpful support experiences when reaching out to customer service with questions. However, some reviewers mentioned significant delivery delays in receiving their orders and experiencing excessively long wait times. People also reported extreme difficulties getting any responses from support regarding shipping statuses and updates. Additionally, a few customers noted frustrating issues concerning fragile cables or poor hardware quality right out of the box.

What people talk about most

Product

Clients share ambiguous opinions on product experiences, as some reviewers express great satisfaction with... See more

Order

Reviewers highlight ambiguous aspects of order fulfillment, experiencing excitement upon paying for screens... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as opinions are sharply divided.... See more

Delivery service

Reviewers express deep frustration regarding severe dissatisfaction with the delivery service, reporting that... See more

Response time

Users describe negative interactions with response time, noting that after initial communication, support... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I order the screens and was very excited. The estimated delivery wasn't what they said. I had to wait very long for the screens. I active an dispute at Klarna and after months I got the screens. Mondu... See more

Company replied

Rated 1 out of 5 stars

My chase emails are now being ignored - broken promises and loss of £700 Despite the below - nothing - other than deflections and clearly lies Do not purchase from these direct.... See more

Rated 1 out of 5 stars

Wrote a review about bad cables in September. Review pointed out that I had paid to replace monitor cable (add'l info here: because their initially shipped cable failed at the outset and cus... See more

Company replied

Rated 1 out of 5 stars

I paid $800 for a platform that never left my home office. The system is unreliable, and the support is non-existent. The system is not functioning after a lot of inspection and the only offer they ca... See more

Company replied


Company details

  1. Computer Hardware Manufacturer

Written by the company

Unlock your full potential with Monduo. Transform your laptop into a seamless tri-screen workspace with the world's most advanced portable monitors. Designed for professionals, creators, and gamers, our 14 Inch and 16 Inch Pro Duo models expand your vision with up to 200% more screen real estate. Experience the ultimate upgrade with native 2K resolution, 144Hz refresh rate, 500 nits brightness and 100% DCI-P3 colour gamut for crystal-clear, fluid visuals. Whether you are on MacBook Pro or Windows, experience seamless software integration that adapts to you. Shop with confidence: 30-Day Risk-Free Trial, 12-Month Warranty, and Free Worldwide Shipping.


Contact info

2.8

Average

TrustScore 3 out of 5

292 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(292)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

I love my Monduo!

I love my Monduo! Really great product! I would love an accessory where I can put my macbook on a stand for cooling and for the screen to not fall over due to the weight, now I constructed something that does the job but doesn’t look too polished, basically an sturdy add-on stand with a rubber band to keep the screen from falling over towards me but absolutely amazing product if you use it with the macbook directly on a surface!

August 5, 2024
Rated 5 out of 5 stars

Excellent product

Excellent product. High quality and simple to use. Has had a great impact on my workflows

August 5, 2024
Monduo logo

Reply from Monduo

Hi Imran, thank you for the 5 star review, hope you continue to enjoy your Monduo experience and that it keeps having a positive impact on your workflow!

Rated 1 out of 5 stars

6 months late and hidden charges

My order was 6 months late,I asked for a refund and they ignored it, it was then put out for delivery with taxes and customs charges which were not mentioned on the original purchase order' All in all an abysmal experience - I even said that if they paid for the import taxes i would pay for the product but they said NO. and I'm still waiting for the £600 refund.

August 5, 2024
Monduo logo

Reply from Monduo

Hi Angus, your refund was issued and your Monduo was returned to us. All of the information was also provided to you.. We look forward to your reply to our emails. We hope to have you as a Monduo user in the future!

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery, fantastic product, definitely satisfied.

August 2, 2024
Monduo logo

Reply from Monduo

Hi Alexander, thanks for the great review! It is great to have you as part of the Monduo community!

Rated 5 out of 5 stars

These guys rock

These guys rock. I was in a tight spot and they went out of their way to hook me up and get the product I needed in a no time at all.

August 1, 2024
Monduo logo

Reply from Monduo

Hi Matthew, thank you so much for the amazing review. We are glad we could help, thanks for choosing Monduo!

Rated 5 out of 5 stars

Goated unbelievably lit product

Goated unbelievably lit product, feels like Apple hardware

August 1, 2024
Unprompted review
Monduo logo

Reply from Monduo

Hi Tristan, we appreciate you taking the time to write us a review. Amazing to hear that you like our products and compare us to Apple, it is a great honor!

Rated 5 out of 5 stars

Quality

The quality of the product, it’s awesome!!
The materials and the high definition of the monitors are incredible, and it’s not that heavy also!
10/10

July 24, 2024
Monduo logo

Reply from Monduo

Hi Abdulmajeed, we thank you for the 5 star review. I hope you continue to enjoy your Monduo and hope it has been a good addition to your setup and productivity!

Rated 1 out of 5 stars

I had to wait 3 months for my monduo…

I had to wait 3 months for my monduo 14". They promised $50 discount becasue of ghe delay and I never got it.

July 12, 2024
Monduo logo

Reply from Monduo

Hi Darek, thank you for being part of our Pre-Sale for the 14" Monduo.
Kindly note that your rebate was processed on our side before the Monduo was shipped. We appreciate your email on letting us know that your Monduo connected and worked great with your Lenovo ThinkPad T14.

Rated 5 out of 5 stars

Monduo 14" worth the price. Beautifully crafted.

I ordered my 14" Monduo in September of 2023 and just received it here in mid July 2024. It was worth the wait. The quality is outstanding. Fit & function are perfect. Monduo kept in touch during the long wait. I do appreciate your customer service and your product.

July 12, 2024
Rated 5 out of 5 stars

Truly the BEST Tri-Screen ANYWHERE!

I knew the wait was going to be a long one, especially because I jumped on board at the beginning of the offering. Almost 10 month wait! But I am so excited and happy with the quality and design!!! The system complements the Mac aesthetics to a tee, and the aluminum body, frame and glass screens are exactly like looking at three Mac screens!

July 18, 2024
Rated 2 out of 5 stars

Monduo - Terrible at communicating

Only after ordering the product was I informed it wasn't available. Monduo failed to respond to any of my attempts to contact them and, after over a month of trying, I was forced to cancel my order through my credit card. Despite having successfully cancelled my payment to them, three months later I got an email from Fedex saying they had a delivery for me (I wasn't expecting anything). A few days later, Monduo sent me an email to say they had sent the product via Fedex and, on the same day, Fedex informed me that it was due over £100 on custom tax. I told Fedex to return the product to Monduo and sent a reply to Mondo's email that they should refer to the messages I sent them regarding cancelling my order which they had ignored. Mondo tried to dispute my credit card refund, but fortunately my credit card company was having none of it and declined their request.

July 12, 2024
Rated 1 out of 5 stars

did not get monitor

did not get monitor. it was sent back because nobody was home to sign. didn't realize it required a signature. FEDEX wrote that they sent it back to sender. need a refund pls

July 6, 2024
Monduo logo

Reply from Monduo

Hi Tim, we are working with FedEx to get your Monduo sent back to you as they have said that they tried to contact you for delivery. We apologise for the inconvenience. We have also sent you an email to communicate there.

Rated 5 out of 5 stars

Perfect Technology

I was going to write the review when I first got the monitors but I figured I would wait a little so that the honeymoon period and the learning curve stage are both over. Now I can give a more informed opinion and for starters, I am using the Mondou 16 Pro Duo with the ROG Strix G16. Just for reference.

So, the Monduo naturally takes a little bit of time to get used. At first, you might be worried that they'll scratch the back of your laptop screen "They Don't!" and once you do get used to putting them on and off your device, it is workflow heaven, and the craziest part is that you can carry them everywhere. They are as bright and sharp as advertised and really well-built.

But technical specs aside, there is something so special about having three monitors in front of you. Not only do you have more screen space than ever before. But it also blocks most of your view and makes it so much easier to stay focused on the task at hand. It puts you in the right headspace right away.

As a game designer, these monitors make traveling and working in coffee shops so much more productive, and the color accuracy is great for getting most kinds of artistic works done with no issues whatsoever. My only complaint with the whole package, if I have to nitpick, is that the monitors don't come with a carrying case.

A microfiber or any cloth sack would have been a nice addition and would have made it easier to put the Mondou inside a backpack without worrying about the outer plastic getting scratched by anything that might be around. Other than that tiny little issue, the whole package was beyond satisfying.

June 24, 2024
Rated 2 out of 5 stars

Good concept. Quality is questionable

I bought the 16in version a year ago. Then the support stand broke after 11.5 months. One of the two hinges seized and broke the mount.
Monduo didn’t cover it under warranty.
I had to pay $550 to get a replacement. The replacement had a dead pixel line after a week. I have received a replacement which I yet to open.

June 18, 2024

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