Money Jar Concept Reviews 70

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

John has helped us refinance our investment and home loans twice. Both times were easy and we were happy with the improved rates we got from our new lenders. It was therefore instinctive for us to go... See more

Rated 5 out of 5 stars

My wife found Money Jar online via Instagram I believe. At first I just went along with it but upon meeting John and went through his home loan masterclass...i was impressed. John knows how to commun... See more

Company replied

Rated 5 out of 5 stars

We first reached out to John over two years ago. As first home buyers, we were unsure of the process but he was easy to communicate with and took the time to explain any questions we had throughout... See more

Company replied

Rated 5 out of 5 stars

We wanted help with coming off Fixed mortgage and also how to navigate options that would give us better financial control. John has been an exceptional find. We found him via online search, and we a... See more

Company replied

Company details

  1. Mobile Money Agent

Written by the company

I am Melbourne Inner West's favourite Bald & Bespectacled broker, with a keen interest in community engagement and social media. I'm not your average 'Mortgage or Finance Broker'. I'm definitely not going to sell 'Best rate' or 'Best service'. Every broker does that. I'm just a qualified journalist, who fell into finance while juggling a Finance Broking business. I can't wait to meet you all!


Contact info

4.9

Excellent

TrustScore 5 out of 5

70 reviews

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Rated 5 out of 5 stars

John is INCREDIBLE!

John is such a fantastic broker. We engaged with John in a vulnerable position and highly emotive. John’s approach was so supportive, understanding and he’s recommendations were logical and made sense. John made sure to do so much investigative work into our finances, provided us more information than required and ensured to guide us through making an informed decision. We did a masterclass initially which provided us so much knowledge - John is so educated and very skilled in the ins and outs of the banking world, and for us with very little knowledge of numbers he broke things down so simply. We continued on to engage John as a broker who went above and beyond for us. No problem was ever too big for John, he was available when we needed him even when overseas on a family holiday. Our family will be forever grateful for John for helping us work through our financial issues and doing everything he could to get us the best possible outcome. Our skeletons got released from the closet - all because of John. You won’t find a better person, mark my word!
Thanks John for everything you are amazing.

April 10, 2024
Unprompted review
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Reply from Money Jar Concept

Hello you two - has it really been almost four months since you both had your first Masterclass at your home? So much has happened in this short space of time. Thank you for trusting me and believing there are solutions for you both; I knew it wasn't easy to talk about the skeletons. Now that they've been removed from the closet, you both can start looking forward to a better future. I'm just happy I'm involved in your lifelong journey!

- John Ng, your favourite Bald & Bespectacled broker

Rated 5 out of 5 stars

John has been great to deal with

John has been great to deal with. Always very responsive regardless of where he was in the world, very knowledgeable and was always about to answer questions straight away, gave me options to choose from, and he’s friendly good guy!
Thanks John!

April 24, 2024
Unprompted review
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Reply from Money Jar Concept

Two words come to mind when I think of you Megan - theme park! :)

Thanks for the kind words, neighbour. Am so glad everything has worked out for you, and you're saving a substantial amount of money going ahead. You've been super easy to work with as well! Looking forward to running into you at our local cafe soon!

- John Ng, your favourite Bald and Bespectacled broker

Rated 5 out of 5 stars

Go with John, he's the one!

John has been approachable and informative since day one. Over the past year John has taken me from knowing nothing about loans, to property searching, to making an offer, getting a loan approved and now settlement. I plan to work with John for all my future refinancing needs and if I ever buy another property in the future.
What makes John a stand out? It's the feeling that he isn't in it for himself. Some brokers give off that whiff. John, a very community minded person, is supportive, willing to go above and beyond, builds strong relationships through honesty and humour, and is generous with his time and energy. I trust John to work in my best interests which is more than I can say about most brokers I've spoken to.
Go with John, he's the one (future political campaign slogan).
Thanks John for the personal touch.

March 12, 2024
Unprompted review
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Reply from Money Jar Concept

Hey Jordan, hello from Singapore and thank you for your kind words! I haven't had a chance to call you as your settlement occurred during my 15th wedding anniversary!

It's been quite a ride, and you've been super amazing to work with. Love your sense of humour, swearing and willingness to go for it. You deserve this!!

Looking forward to a lifetime of financial freedom with you!

- John Ng, your favourite Bald & Bespectacled broker

Rated 5 out of 5 stars

Exceptional advice

We wanted help with coming off Fixed mortgage and also how to navigate options that would give us better financial control. John has been an exceptional find. We found him via online search, and we are really glad we did find him. He has given us very clear and logical advice that has enabled us to feel 100% confident that we have made the best choices in regard to changing mortgages and setting ourselves up with a foundation for long-term better money management. Not only is he a great broker, he is a wonderful person, and nice guy!

January 22, 2024
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Reply from Money Jar Concept

Thank you Duncan for your kind words - we've covered a lot, in a very short space of time. Most importantly you both are in a much better position from 2024 onwards. You both were previously running, you're now flying! So much we can do in the years ahead, neighbours!

- John Ng, your favourite Bald & Bespectacled broker.

Rated 5 out of 5 stars

Exceptional experience!

We recently had the pleasure of working with John from Money Jar Concept, and I must say it was an exceptional experience.
Despite some initial hiccups on the bank's end, John made the refinancing process remarkably easy and stress-free.
His expertise and humour turned what could have been a tedious task into a surprisingly enjoyable one. Hats off to Money Jar Concept for providing an exceptional refinancing experience.

It's definitely a 5-star service!

October 9, 2023
Unprompted review
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Reply from Money Jar Concept

Duane - I'm glad you enjoy my lame Dad humour; we definitely needed it with all the roadblocks that we encounted! Thank you for being SUPER PATIENT; you both are superstars who met me more than halfway. Unfortunately now you're stuck with me for many, many years haha!

- John Ng, your favourite Bald & Bespectacled broker

Rated 5 out of 5 stars

We had an outstanding experience with…

We had an outstanding experience with John. He made the process of refinancing a mortgage easy peasy. His expertise, responsiveness, and dedication to finding the best outcome for us was awesome. I highly recommend his services to anyone in need of a mortgage broker.

October 25, 2023
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Reply from Money Jar Concept

Hi Jen - thank you for your kind words. You both are pretty switched on yourselves, and you made my job easy. I think you both let on more than you do, and if you both are looking for a part time gig as a broker, there's a spot for you both haha! Jokes aside, thank you for following me on socials over the years, and for engaging + trusting me. So much more we can and will do in the years' ahead!

Rated 5 out of 5 stars

New kids on the block!

As first home buyers, we were very naive to the process of buying a home. Contacting John was easily the best decision we made when beginning this journey! As proud new home owners, we can safely say that we would not be in this position had it not been for John and his guidance. From being readily available to help, to answering all of our questions and negotiating home loans, John made this daunting process much smoother. He was understanding and patient with us even though we didn’t really know what we were doing! We can highly recommend John to anyone who is looking to buy their first home, re-mortgage, or just looking for some advice! Thanks so much John ☺️

October 1, 2023
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Reply from Money Jar Concept

Hi Maddie, I don't think you both are NKOTB anymore. In fact I'd say you both are hardened, seasoned pros! You both went through the whole gamut of emotions, highs and lows, and I'm so happy for you both. Thank you for trusting my process, and engaging me. There's so much more we will do together in the years ahead! :)

Rated 5 out of 5 stars

Best investment i've ever made

I had engaged John and his services after coming across his social media profile a few years ago. John's ability to engage with the local community, sharing finance tips and insights encouraged me to reach out for a consult. From day one, I felt like I had a coach in my corner who was there to support me, ready to guide me every step of the way. Thanks to Johns experience, guidance, and advice, my first home purchase was a walk in the park. I look forward to working with John again in the future!

July 10, 2023
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Reply from Money Jar Concept

Some journey we've had, Daria!

Four calendar years, and you hardly missed a beat.

Thank you for trusting my process and allowing me to walk alongside you on this journey.

Now you're so near to me (haha).

Wonder how many times we'll run into each other locally.

Many more years of financial dreams to come!

Rated 5 out of 5 stars

SCB BANK

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June 23, 2023
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Reply from Money Jar Concept

Stop spamming. I have no idea who you are.

Rated 5 out of 5 stars

Seeing the light at the end of the tunnel...

What a journey it has been for us. Our story starts several years ago when we were got ourselves into trouble financially. A referral from a relative is all it took for us to take the first step and give John a call. You can tell that John just wants to help and listen. His tone and genuine conversations assured us that it is possible to get back on our feet. Step by step, he took us through the process on how we could manage our circumstances. With patience and persistence, we trusted the process. It would then take the next 4 years to not only get back on our feet but allowed us to have the best credit score possible. We are grateful and highly recommend using John as our broker in future.

April 6, 2023
Unprompted review
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Reply from Money Jar Concept

Four years, Hoa. It has been a journey indeed. And what an epic one indeed. THANK YOU for trusting my process from start to finish. Most would have given up, and most would have lost hope. Credit to you both for hanging on there. The world's now your oyster; so much we can do in the years ahead. I can't wait to see where the next four years (or forty!) bring you two!

Always here for your family #fistpump

- John Ng, your favourite Bald & Bespectacled broker

Rated 5 out of 5 stars

Would very much recommend.

We would highly recommend Money Jar Concept. John’s communication was excellent. He thoroughly explained every detail from the loan application to lender packages, while consistently providing sound and useful advice. John’s expertise and patience made the process and our experience seamless. So happy to have found a knowledgeable, friendly and local broker. Would definitely recommend John’s services to family and friends.

January 18, 2023
Unprompted review
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Reply from Money Jar Concept

Thank you for the kind words, Terese.

Don't forget you both had a big part in getting the wheels in motions, all the way from WA!

There's so much happening in your lives right now, and I'm just glad to be involved in the journey.

Unfortunately I'll still be local for many more years to come, so we'd be seeing each other in the neighbourhood :)

- John Ng, your favourite Bald & Bespectacled broker

Rated 5 out of 5 stars

Highly recommended

We moved to Melbourne from NZ and struggled with how different everything is in the real estate market. So meeting John & Hayley was a game-changer for us. They were incredible to work with and we can't recommend them highly enough. They made the process so easy and answered all our questions - even those that actually had nothing to do with their role! I honestly don't think we would have managed without them. They are the absolute best!

October 6, 2022
Unprompted review
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Reply from Money Jar Concept

Hey Ellie, you both are too kind!

I think the initial shock of how different things work here across the pond brought you both out of your shells; post-shock it was incredibly easy and wonderful to work alongside you both!

We love working with families, but it's extra special when they're from 'overseas' as we're flying the Australian flag!

Thank you for meeting us in the middle the entire way, even with the unexpected speed bumps along the way.

Your family can now look forward to beautiful things for little C, who has an amazing ballet education/life to look forward to!

Always there for you both.

John and Hayley
- your favourite Bald & Bespectacled Broker and Wingwoman.

Rated 5 out of 5 stars

Highly recommend Money Jar Concept

It’s great that John is local, knows the area and the market and is an ex Bank employee himself so has a great deal of expertise in this area.

We juggled selling, buying and a simultaneous settlement all in a falling market so had to move quickly. John was all over it and we got our finance approval really quickly and everything went through without any issues.

We highly recommend John, and will most certainly be keeping in touch.

November 20, 2022
Unprompted review
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Reply from Money Jar Concept

Too kind Wendy!

You've made me look like a saint!

All honesty you both have made the process easy as well; from the day we caught up in June to the day your new home was identified, everything happened quickly but smoothly.

It helped that we all had a good sense of humour going into this, as buying/selling at the same time isn't for the faint-hearted!

Can't wait to see the new home!

- John Ng, your favourite Bald & Bespectacled broker.

Rated 5 out of 5 stars

Refinance made easy!

I had been meaning to refinance my home loan years ago but I dreaded it knowing what was involved but John made the process easy for me! My previous homeloan was a bit convulated so I wanted to streamline the process to make it simpler. John explained things to me in a way i was able to understand (not everyone knows broker lingo!). He kept me up to date every step of the way and cheered along with me when the process was finally complete! Very happy with the service. Thanks John!

October 19, 2022
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Reply from Money Jar Concept

Hip Hip Hooray, Trum!

You've been so patient with me, taking notes, asking all kinds of questions (they're never silly!) and making sure you knew the new home loan wouldn't be the convoluted process it was.

(Still can't believe how it was set up previously!!!)

And most importantly, saving you $$ along the way.

In just a short space of four months, you've done it!

I was involved along the way, but you took that big leap to engage me.

And for that, I thank you.

- John Ng, your favourite Bald & Bespectacled broker

Rated 5 out of 5 stars

John the amazing broker!

John has been an amazing broker to work with. He supported my husband and I in purchasing our first family home and gave us the hope to stay in the suburb we wanted. John made the process easy and really knows the ins and outs of applying for a home loan. He was also very helpful in providing general advice throughout the buying process. We have really enjoyed the chats and check ins along the way and know we have a broker for life!

September 17, 2022
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Reply from Money Jar Concept

Erin you're too kind! Your new home is beautiful, especially the backyard and the lounge area. (voice trails off...) It would not look out of place in a designer magazine!

I've loved every moment of interaction with you both; thank you for the laughs. Most importantly, you both more than met me halfway in my process #fistpump

There's so much more we will do in the years ahead, and I cannot wait to see where your journey takes you both!

John Ng, your favourite Bald & Bespectacled broker

Rated 4 out of 5 stars

09400800804

wave money
myanmar

August 25, 2022
Unprompted review
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Reply from Money Jar Concept

Hello there, your review is spam, and you were never a client of mine.

- John Ng, your favourite Bald & Bespectacled broker

Rated 5 out of 5 stars

John was really great to work with

John was really great to work with. He gave us really helpful advice, was very open realistic and transparent about our options and successfully supported us on the complex journey to buy our first home. He was extremely easy to work with, patient, an excellent communicator and also had a great sense of humour which brought some fun and great energy to the deal! Highly recommend his services!

August 24, 2022
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Reply from Money Jar Concept

Julie! From the middle of lockdowns, to overseas chats, to the hilarious conversations, to the numerous property reports and property agents gossip, what a journey we've had!

Thank you for believing in my process.

People mention that while they had a good experience with the broker, they often forget that they had me in the middle the entire way.

You both did that during the 1.5 year journey.

Really happy your family will now form beautiful memories in your new home.

See you on social media!

- John Ng, your favourite Bald and Bespectacled broker.

Rated 5 out of 5 stars

Steady conductor of the financial services train

I was a first time customer for John at Money Jar Concept, my husband was a returning customer. I had my heart set on another business but my husband insisted we speak to John – he’d previously had a great first experience. When we had our first meeting , I quickly realised he not only had a wealth of industry knowledge, but he was genuine and had our best interests at heart (he wasn’t trying to sell us anything for the sake of numbers). From the get-go, all information we needed was canvassed in a clear and easy to understand manner. John, kept us informed at every stage, and kept us aware of what was to come next. The entire process was smooth sailing even when the waters felt a bit turbulent. Thank you so much John for all your help. To anybody else about to embark on journey of home ownership or steering into investment lane, definitely speak to John, you’ll undoubtedly have a first-class experience.

July 17, 2022
Unprompted review
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Reply from Money Jar Concept

Thank you M! It's been such an enjoyable experience with you both. I just think you're biased as the Other M has used me before haha.

Have loved every interaction we've had, even those late night calls or SMS, and will miss the LOLs. In all seriousness am glad that initial meeting went down well, as it was important you - as a first home buyer - took something out of it as it really is info overload, everywhere you look!

You both now have new memories to build within those four walls; thank you for allowing me to make it happen!

See you both on social media, and welcome to the Money Jar Concept family :)

- John Ng, your favourite Bald & Bespectacled broker.

Rated 5 out of 5 stars

John was a pleasure to deal with

John was a pleasure to deal with. We refinanced and the process was hassle free thanks to John organising all of the paperwork, keeping an eye on the process, and communicating with us at every step (despite being on holiday). And as a bonus, we're very happy with the customer service from the new bank!

July 16, 2022
Unprompted review
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Reply from Money Jar Concept

Hey Mel, you are too kind! You both met me in the middle the entire time and made it easy for me as well. There was sooo many documents and much paperwork **cue photo of documents to sign** but you both saw the funny side of it. Really pleased you both are already enjoying the customer service that you both deserve; I'm just glad there are no call drop outs or 4-digit pins to remember!

Welcome to the Money Jar Concept family :)

- John Ng, your favourite Bald & Bespectacled broker

Rated 5 out of 5 stars

If I could give more than 5 stars for…

If I could give more than 5 stars for the recent experience I had with John from Money Jar Concept, I would 1000%! As a first time home owner, John was an absolute pleasure and delight to deal with. His patience in explaining the process, advising the next steps and answering my novice questions was so appreciated.

Having had such a dismal experience with the property developer and conveyancer (who I would highly NOT recommend), John from Money Jar Concept (on the other hand) I would HIGHLY recommend. John definitely helped decrease the stress levels this process brought on. John was extremely responsive, and I did not have to wait days for a response and never once did I have to send him a follow up email! John was always on the ball and super quick to respond, what seemed to be 24/7 (what service!). With the urgency of my home loan, John went above and beyond in helping get this through. I was so grateful for all the unprompted updates I received from John and the kind check-ins.

I would recommend John, time and time again, to anyone who is looking for a finance broker. I could not recommend him highly enough! He has definitely lived up to his signature, and has fast become my favourite bald and bespectacled broker!

John, if you’re reading this, you were an absolute pleasure to deal with! Thank you SO much, once again, for all your help!

July 15, 2022
Unprompted review
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Reply from Money Jar Concept

Hey Anne!
Haha I chuckled at your mention of property developer and conveyancer; those conversations we had are still seared into my brain!
Thank you for your patience over the six months; I almost felt like I'm just as involved as the purchase as you are! Pretty sure my name is on the loan and title somewhere.....
That aside, I'll miss the engagement we had with each other, and all the randoms convos we've had.
It was an awesome journey from start to finish, and you'd have to invite me over one day!
I'm sure I'll see you at your sister's place, or in the neighbourhood, soon!

- John Ng, your favourite Bald & Bespectacled broker.

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