Money Jar Concept Reviews 70

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

John has helped us refinance our investment and home loans twice. Both times were easy and we were happy with the improved rates we got from our new lenders. It was therefore instinctive for us to go... See more

Rated 5 out of 5 stars

My wife found Money Jar online via Instagram I believe. At first I just went along with it but upon meeting John and went through his home loan masterclass...i was impressed. John knows how to commun... See more

Company replied

Rated 5 out of 5 stars

We first reached out to John over two years ago. As first home buyers, we were unsure of the process but he was easy to communicate with and took the time to explain any questions we had throughout... See more

Company replied

Rated 5 out of 5 stars

We wanted help with coming off Fixed mortgage and also how to navigate options that would give us better financial control. John has been an exceptional find. We found him via online search, and we a... See more

Company replied

Company details

  1. Mobile Money Agent

Written by the company

I am Melbourne Inner West's favourite Bald & Bespectacled broker, with a keen interest in community engagement and social media. I'm not your average 'Mortgage or Finance Broker'. I'm definitely not going to sell 'Best rate' or 'Best service'. Every broker does that. I'm just a qualified journalist, who fell into finance while juggling a Finance Broking business. I can't wait to meet you all!


Contact info

4.9

Excellent

TrustScore 5 out of 5

70 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional service

John provided an exceptional service for my refinance. From the start, he goes through all the due diligence with regards to refinancing; switching costs, his fees, etc. He took a lot of care in ensuring that my income level can service my loan. He had also made suggestions to different loan structure, something that I didn't think of which worked out to be better in the long run. I never felt pressured to sign on to any specific product; the choice was always mine to make. He was patient with my queries, and also quick in responding. During the refinance, we had some delays due to the bank not being ready in time. John kept me informed throughout the entire process. John is transparent, upfront and very approachable. I have no hesitation in recommending his services to anyone seeking a new loan, or refinancing. He also does other types of loans (car, business, etc) that is worth checking out too, if you are in search for such loans.

January 5, 2021
Unprompted review
Money Jar Concept logo

Reply from Money Jar Concept

David, you are too kind. You have been super patient in the entire process, and have more than met me halfway throughout. Love that you are also always on my social media, following my stories and updates. You are a Rock Star client, and also a Rock Star Money Jar Concept fan 😅

So glad you are now in a better financial position. Let's do coffee soon!

- John Ng, your favourite Bald & Bespectacled broker.

Rated 5 out of 5 stars

Blew away our expectations, thanks John!

We were so glad to be referred to John when we were looking for a broker. He answered all our qustions, even the stupid ones. He was informative, friendly, easy to talk to and made the application process so much easier! He made stressful situations where we would have had no idea what to do, so much easier to handle. He was always up for a chat (within reason, of course). Had we applied directly, it would have been a longer and more difficult process. We definitely recommend John to anyone seeking a broker!

January 3, 2021
Unprompted review
Money Jar Concept logo

Reply from Money Jar Concept

Aww you two - genuinely thank you. It was a tricky period to begin our relationship due to Covid (I didn't see your full faces in real life until a few months after!) but you both have been so patient. So glad to have met you both Inner Westies. You may no longer live in the area now, but I'm always up for a coffee or chat! So excited for your new home and beginnings!

- John Ng, your favourite Bald & Bespectacled broker.

Rated 5 out of 5 stars

Friendly, professional, reliable and a great guy!

We were so grateful that we were referred to John from a friend of ours! It was our first home loan and we were very clueless. Thankfully John was there to answer all of our many questions and explain things in easy to understand terms which helped take the stress out of our first home loan. He is professional but also super approachable and friendly.
We felt so much better about using John as our broker rather than going directly to the bank or to a big corporation. He's a family man and an all around great guy. We really felt like he had our best interest at heart!
Communication was never an issue and John kept us up to date throughout the entire process every step of the way. He was very proactive with his communication and was always available to answer any questions we had.
We wouldn't hesitate to recommend John as a broker and would definitely go to him again in the future. Thanks so much John!

December 14, 2020
Unprompted review
Money Jar Concept logo

Reply from Money Jar Concept

Hey Katie! Ahhh you both are too nice. It's funny how you mentioned Covid as we have never met face-to-face, without masks on. We'd have to rectify this in 2021.

On a more serious note, thank you for trusting my process, and always meeting me in the middle. Things happened really quickly from our first chat in early-August.

Am so glad you both are now able to look forward to the next phase of your lives! :)

- John Ng, Your favourite Bald & Bespectacled broker

Rated 5 out of 5 stars

Trustworthy broker

John is brilliant to deal with and helped us achieve our goal. He is very honest and super-responsive which made the whole process of purchasing a property a whole lot less daunting! Highly recommend!

December 4, 2020
Unprompted review
Money Jar Concept logo

Reply from Money Jar Concept

Thank you Jen, for trusting my process, and allowing me to walk alongside your family in your family home purchase. And what a journey it's been! Few would have the patience and wait more than two years, but what an outcome you both have.

Welcome (permanently) to the neighbourhood! Looking forward to running into the family whil we're out and about! :)

- John Ng, Your favourite Bald & Bespectacled broker

Rated 5 out of 5 stars

Highly Recommend :)

John is great. He helped me a lot throughout the entire process and was always happy to answer my questions. He made everything go a lot smoother than I expected. Highly recommend :)

November 28, 2020
Unprompted review
Money Jar Concept logo

Reply from Money Jar Concept

Hey Trev, what a journey it's been! You were so unsure when you started, and by the end of it you were completely owning your purchase like a Boss! And you did it all by yourself! Really happy for you. You deserve it! Hope to see you and your family soon, or maybe an ice cream under the flight path haha! :)

- John Ng, Your favourite Bald & Bespectacled broker

Rated 5 out of 5 stars

With your best interest at heart!

John is not only very personable but also very professional. Trustworthy and honest, John always has your best interest at heart. Going above and beyond for his clients! When you are making one of life’s biggest decisions, at times it can be extremely stressful. Whether it’s your first home or an investment, John has personally helped me with both! I couldn’t recommend his services more. No question is a silly question with John, even if you do have a 101 (like me!)
Thank you John for making our first home purchase so seamless and easy.

September 18, 2020
Unprompted review
Money Jar Concept logo

Reply from Money Jar Concept

Hey Rebecca you're too kind!

You both have only been talking about this purchase for years!!

The new home looks ah-mah-zing; a little too big for the three of you! (haha)

Those questions of yours? Pfft - all good!

So happy you are all able to build your own dreams within those four walls.

- John Ng, Your favourite Bald & Bespectacled broker

Rated 5 out of 5 stars

John is awesome

John was great to work with, helping us through the process of selling and then buying a new property.

Everything was explained in plain terms and no question was too much trouble to answer. He gave us realistic expectations of payment abilities and cost of living which has meant we are in a home we love with a mortgage we can afford.

We would recommend to anyone.

August 15, 2020
Unprompted review
Money Jar Concept logo

Reply from Money Jar Concept

Hey Nicola, thank you for your kind words!

What a journey it's been.

From the:

- First email to me
- To the day your family sold your first home
- To the day your family found a property
- All the way to finally moving into your dream home...

...it's almost ten months to the day! Thank you for believing in and trusting my process. It's been really fun walking alongside you both in your home-buying journey.

Still holding out for the cake/coffee/beer offer once this lockdown blows over!!

John Ng, your favourite Bald & Bespectacled Broker

Rated 5 out of 5 stars

I’m grateful to have John on my side knowing everything is looked after

John recently reviewed my business facilities and managed to increase my facility limits and flexibility, improved my rates and made the whole process seamless. His advice and service is second to none and I will not hesitate to recommend him to any business owners seeking help from a true professional who places your best interest above anything else. As someone with a to do list that spans across the Westgate bridge, I’m grateful to have John on my side knowing everything is looked after. Just one less thing on my plate. Or a few!

July 29, 2020
Unprompted review
Money Jar Concept logo

Reply from Money Jar Concept

Jason, you just need to stop stacking food in your plate. The buffet is always going to be there!

Jokes aside, I'm glad you reached out as you genuinely needed a better facility and easier access to cash. It was also a smooth process as you bought into my process, and met me in the middle all the way. Looking forward to our six-month business catch up; would love to see how your business is going then!

- John Ng, your favourite Bald & Bespectacled Broker

Rated 5 out of 5 stars

Couldn't be happier working with John!

We found John from word of mouth of a friend of ours, and we could not have been any happier.

John has been extremely helpful, resourceful and patient every step of the way in helping us get our home loan, with constant updates, walking us through each step required, and never being further than a phone call away. No question was too big or small for John to assist and guide us to getting in getting the best suited loan for us.

June 29, 2020
Unprompted review
Money Jar Concept logo

Reply from Money Jar Concept

Hey Trent! Thank you for your kind words.

Can you believe it was 30 June 2019 when we first spoke! And both your first property purchase settled almost exactly a year later!

The best ones take time....even Covid19 couldn't beat us! :)

Thank you for trusting me, and allowing me to walk alongside you both in the last 12 months. I've really enjoyed all our banter, funny Whatsapp chats and sideways video chats!

The journey has just begun!

- John Ng, your favourite Bald & Bespectacled Broker

Rated 5 out of 5 stars

Best Broker

Our experience with John was very different from our experience with our previous broker. John was very helpful, readily available and more importantly, honest. John gave us a few options that best suited our financial situation and was on hand to walk us through the process. He answered every question we had patiently and gave us regular updates. He made the process very easy even though we were interstate. Our only regret is not going to John earlier!

June 18, 2020
Unprompted review
Money Jar Concept logo

Reply from Money Jar Concept

Hey Serena, like I said to you, Life does take us on mysterious journies, and often the least expected! Thank you for trusting me, and meeting me halfway all the way. This includes your partner, the printer, and remote ID!! :)

It has taken a bit of back and forth with 'you know who' but we're finally there. Stacey would love reading this. We both enjoy what we do, and it means a lot to us.

Looking forward to the years ahead with your growing family! Our journey is just beginning!

- John Ng, your favourite Bald & Bespectacled broker from Money Jar Concept

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look