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Rated 5 out of 5 stars

The best service, clear, quick no hidden fees, can be transfer by MasterCard and others, besides that receiver can get cash, own currency and get to their credit cards as well! The customer support... See more

Company replied

Rated 1 out of 5 stars

Absolutely awful experience to be registered in this company. The copies of my driving licence with my address, passport, selfie are not enough. Mobile phone bill's copy is not acceptable. But we have... See more

Company replied

Rated 5 out of 5 stars

They have been helpful every time when I needed them, but, owner of this company seems not a wise man, as he still didn’t invested into their money platform, where ever you go it takes ages to process... See more

Company replied

Rated 2 out of 5 stars

Very difficult to use, very limited functionality. You can’t add a card via the app, needs to be done by a complex process involving sending a bank statement by email, and then also sending an email t... See more

Company replied

Company details

  1. Money Transfer Service

Written by the company

MoneyTO Ltd is a money transfer company. Our customers enjoy low fees, excellent exchange rates and the convenience of online and mobile money transfers. Both VISA and MC accepted.


Contact info

3.6

Average

TrustScore 3.5 out of 5

300 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

Terrible experience trying to send…

Terrible experience trying to send money to Colombia, after they took the payment and several days of waiting for the money to come through I called them to get an status of the transfer and they said they needed to talk to their “partners” called again next day and no update , they are still waiting for the response in their p”artners” , tried to cancel and they won’t give me my money back

May 21, 2026
Unprompted review
Rated 4 out of 5 stars

Everything is fine Be careful, the recipient's first name, and last name when entering. The program receives everything in reverse. to the first name, it receives the last name, and vice versa, to the

Everything is fine, but when I wrote the recipient's name and surname, the program does not send it. I had to write in the surname-first name, and in the first name-last name. Otherwise, everything is okay, today I will find out if the money arrived.

October 27, 2025
Unprompted review
MoneyTO logo

Reply from MoneyTO

Hi Ion — thanks so much for the 4⭐ review and for flagging the name/surname behaviour. We’re sorry for the hassle this caused.

We’ve double-checked our systems and the latest app/web version, and so far we’re not seeing an issue on our side—names are saved in the exact fields you enter. In some cases, device/browser autofill or language settings can swap given and family names.

Please keep an eye on your next transfer: enter First name in “First name” and Surname in “Surname,” then confirm on the review screen before sending. If you notice the same thing again, please get in touch with us at +44 (0) 2032912628 or by e-mail (help@moneyto.co.uk) and we’ll investigate immediately.

We hope today’s transfer arrived smoothly for your recipient. Thanks again for choosing MoneyTO!

— The MoneyTO Support Team

Rated 5 out of 5 stars

Exceptionally fast

First time use this app for send money to Pakistan, within a minute it was delivered.

August 12, 2025
Unprompted review
MoneyTO logo

Reply from MoneyTO

Hi Umer,
Thank you so much for your kind words and for trusting us with your first transfer to Pakistan! We’re delighted to hear that your money arrived within a minute — speed and reliability are exactly what we strive for. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
The MoneyTO team

Rated 5 out of 5 stars

Great team and service

Great team and service, I recommend.

April 29, 2025
Unprompted review
MoneyTO logo

Reply from MoneyTO

Thank you Mircea, so much for your kind words! We're thrilled to hear you had a great experience and truly appreciate your support. 😊
All the best,
The MoneyTO team

Rated 1 out of 5 stars

Be ware, it's non-reputable company

I got carried away by the slightly higher rate moneyto.co.uk offered me after I got a call from their agent. I sent £1021 to my account in Pakistan on 28/3/2025. After 24 hours, money still hasn't been credited to my account though it was supposed to be instant. I asked for a refund, they refused stating money had been "sent" to partner bank in Pakistan. It's a scam company. Now I have to raise dispute with Nationwide visa to get my money back. What a hassle and what a bad experience for first time use. I will not be using this company ever again. I hope I don't lose my £1021.

March 28, 2025
Unprompted review
MoneyTO logo

Reply from MoneyTO

Hi Munir,
Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating delays can be, especially when it comes to important money transfers.

Please rest assured that, according to our partner’s confirmation, the transfer has been successfully delivered. We also communicated earlier that due to local bank holidays in Pakistan, there could be a slight delay in the receiver accessing the funds.

We appreciate your patience and understanding, and if there’s anything else we can assist you with, please don’t hesitate to contact our support team directly.

Best regards,
The MoneyTO team

Rated 1 out of 5 stars

Poor service send money on 13 still…

Poor service send money on 13 still didn’t receive money at home country

March 13, 2025
Unprompted review
MoneyTO logo

Reply from MoneyTO

Hi Usman,
We are really sorry about your experience with MoneyTO. We investigated your case, and the bank partner tried to contact the receiver several times. You have been informed about it, however, you asked for a refund (which has been offered to you).
Your satisfaction is our priority, and we will appreciate if you will give us the chance to make things right.
Kind regards,
The MoneyTO team

Rated 5 out of 5 stars

Consumer

The best service, recommended my friends to use Money To.
Special thanks to Diana! She was very polite and helpful.
M

January 31, 2025
Unprompted review
MoneyTO logo

Reply from MoneyTO

Hi there,
Thank you very much for your feedback. We appreciate it!
All the best,
The MoneyTO team

Rated 1 out of 5 stars

I have send £50 to my county

I have send £50 to my county, they took money from my account and didn't show on the app as send it ? Still I don't know where my money is gone ? I have wrote to customer service,they reply me that it's error?

December 23, 2024
Unprompted review
MoneyTO logo

Reply from MoneyTO

Hi Mr. Naeem,
We are very sorry for your experience with us. Would you like to send us more details at help@moneyto.co.uk or give us a call at 020 3291 2628 We will investigate the matter, and will definitely help you to send money transfers where you need.
All the best,
The MoneyTO team

Rated 5 out of 5 stars

I am regular client of money To.I feel…

I am regular client of money To.I feel very comfortable and secure while using this money To money transfer service.

December 16, 2024
Unprompted review
MoneyTO logo

Reply from MoneyTO

Thank you very much Anil for leaving a great review. We appreciate your feedback.
Have a great day,
The MoneyTO team

Rated 5 out of 5 stars

Very nice app for fast money transfers

Very nice app for fast money transfers! Fast and safety! Recommended 100%

December 6, 2024
Unprompted review
MoneyTO logo

Reply from MoneyTO

Hi there,
Thank you very much for taking the time to leave a great review. We hope to see you again soon.
Best regards,
The MoneyTO team

Rated 5 out of 5 stars

Excellent Service

Rates are higher than any other business/company in the UK and there are no hidden fees.
Thank you

October 2, 2024
Unprompted review
MoneyTO logo

Reply from MoneyTO

Hello Shree,
Thank you very much for taking the time to leave the review. We look forward to hearing from you again soon.
All the best
The MoneyTO team

Rated 5 out of 5 stars

Money to

Money to experience excellent very good customer service very helpful sidra doing excellent job well done

June 14, 2024
Unprompted review
MoneyTO logo

Reply from MoneyTO

Hi Muhammad,
Thank you so much for your 5* rating and kind words! We hope to see you again soon.
Best regards,
The MoneyTO team

Rated 5 out of 5 stars

Aplicaťie ft buna,recomand!

May 10, 2024
Unprompted review
MoneyTO logo

Reply from MoneyTO

Vă mulțumim Victor pentru feedback-ul oferit. Să aveți o zi cît mai frumoasă în continuare.
Cu stimă,
Echipa MoneyTO

Rated 5 out of 5 stars

Good service

I been using moneyto for transfers to relatives for many years and always had positive experience with them, and it's very easy and quick transactions. So no doubt they are serious. Thank you 😉

January 1, 2024
Unprompted review
MoneyTO logo

Reply from MoneyTO

Hi Andrei, thank you so much for your 5 stars rating and kind words! We are so glad our team were able to help you and we always aim for great customer service!

All the best,
The MoneyTO team

Rated 5 out of 5 stars

This company is best 👌

This company is best 👌
Just +++++++

February 22, 2024
Unprompted review
MoneyTO logo

Reply from MoneyTO

Hi George,
Thank you very much for you review. We hope to see you again soon.
All the best,
The MoneyTO team

Rated 5 out of 5 stars

You can trust MoneyTo 👍

Very efficient platform to send money around the world. It’s been 2 years that I’m using MoneyTo app. Efficient, fast and trustworthy.

February 14, 2024
Unprompted review
MoneyTO logo

Reply from MoneyTO

Hi Sara,
Thank you so much for your 5* rating and kind words! We hope to see you again soon.
Best regards,
The MoneyTO team

Rated 5 out of 5 stars

Transfer money

Transfers are carried out quickly and successfully...

February 23, 2024
Unprompted review
MoneyTO logo

Reply from MoneyTO

Hi there,
Thank you so much for your 5* rating an brief feedback!
Have a great day,
The MoneyTO team

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