The best service, clear, quick no hidden fees, can be transfer by MasterCard and others, besides that receiver can get cash, own currency and get to their credit cards as well! The customer support... See more
Company replied
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See what reviewers are saying
They have been helpful every time when I needed them, but, owner of this company seems not a wise man, as he still didn’t invested into their money platform, where ever you go it takes ages to process... See more
Company replied
Extremely Poor Experience – Avoid My experience with MoneyTO has been extremely disappointing. I was repeatedly given conflicting information regarding my refund. I was told in writing that... See more
Company replied
Absolutely awful experience to be registered in this company. The copies of my driving licence with my address, passport, selfie are not enough. Mobile phone bill's copy is not acceptable. But we have... See more
Company replied
Company details
Written by the company
MoneyTO Ltd is a money transfer company. Our customers enjoy low fees, excellent exchange rates and the convenience of online and mobile money transfers. Both VISA and MC accepted.
Contact info
25 Cabot Square, E14 4QZ, London, United Kingdom
- +442032912628
- info@moneyto.co.uk
- moneyto.co.uk
3.2
Average
301 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from MoneyTO
Hi Alexei,
Thank you for your quick feedback and 5-star review. We're glad you've had a great experience and we look forward to see you again soon.
All the best,
MoneyTO team
The customer service is a very good…
The customer service is a very good people ... very helpful and so kind
June 20, 2020
Unprompted review
Reply from MoneyTO
Hi Freddy,
We're glad that you left such a great feedback about our team. We will pass your kind words towards our team. Keep using our services,
Best regards,
MoneyTO Team
Reply from MoneyTO
Hi Anatoli,
Thank you very much for the time to leave a feedback. We appreciate your 5* rating. We hope to see you again soon.
All the best,
MoneyTO team
Best of the best
May 7, 2020
Unprompted review
Reply from MoneyTO
Hi there,
Thank you for taking the time to leave a feedback. However it's not clear why you have left 1-star appreciation. If you could provide us more details regarding your last experience with MoneyTO (at least a transaction control number) we will definitely help you to change your rating offered to us. Please contact us on or +44 (0) 2032912628 or at help@moneyto.co.uk
All the best,
MoneyTO team
Absolutely awful experience to be…
Absolutely awful experience to be registered in this company. The copies of my driving licence with my address, passport, selfie are not enough. Mobile phone bill's copy is not acceptable. But we have only mobile phones in our family! Electricity bill is on the name of my husband, we don't have gas or water bills. We have our own well. Bank statement copy I would not send to anyone online. It is too much to ask just for a simple card to card transfer. I would not recommend to anyone to use this site.
May 6, 2020
Unprompted review
Reply from MoneyTO
Hi Larisa,
We're sorry to hear about your experience with MoneyTO. Unfortunately, due to the compliance requirements, as a part of identification process we need to ask from you for some forms of identification including the proof of address. As we take customer service at MoneyTO very serious we would like to help you finish the process of the registration. Would you like to contact us on 02032912628 or a help@moneyto.co.uk
All the best,
MoneyTO team
Excellent application
Excellent application. It would be better if they save the data of the beneficiary. To avoid having to write them every time. And I need to know how to cancel a shipment and how to rectify any incorrect data
May 6, 2020
Unprompted review
Reply from MoneyTO
Hi Vicente,
Thank you very much for your review. We constantly reviewing the mobile application in order to provide you the best service. We will definitely take into account your suggestions. Regarding the cancellation of the transfer and changing the details of the transfer, please call us on +442032912628 or write us at help@moneyto.co.uk
Best regards,
MoneyTO team
Excellent service.
Very professional and responsive staff.. they respond very fast as soon as any technical issues arises. The commission is relatively lower in comparison to others which makes it more attractive.
May 5, 2020
Unprompted review
Reply from MoneyTO
Hi there,
Thank you for the review and 5* rating. We will definitely pass your compliments to our customer support team. Please, keep using our service. We hope to see you again soon.
Best regards,
MoneyTO team
Expensive fee and low exchange
Expensive fee and low exchange
very disappointed
May 4, 2020
Unprompted review
Reply from MoneyTO
Hi Aleksandra,
We are sorry we did not meet your expectations. We take customer service very seriously at MoneyTO and are continually trying to provide the best service on the market. Could you contact us at help@moneyto.co.uk or call us on +442032912628 and we will be more than happy to help you.
All the best,
MoneyTO team
Excellent service
May 1, 2020
Unprompted review
Reply from MoneyTO
Hi Nelly,
Thank you very for your review and 5-star appreciation! Keep using our services.
Best regards,
MoneyTO team
Reply from MoneyTO
Hi there,
Thank you for taking the time to leave a feedback. We hope to see you again soon!
All the best,
MoneyTO team
Good service- quick and reliable
Good service- quick and reliable. Small issue with promotion though. Overall - well done!
April 5, 2020
Unprompted review
Reply from MoneyTO
Hi there,
Thank you for taking the time to leave a review. We are sorry that you weren't happy with our promotion. It's definitely something we are looking to improve. We look forward to welcoming you back again soon.
Best regards,
MoneyTO team
Reply from MoneyTO
Hello Alexei,
Thank you for a brief review. We appreciate that! We hope to see you again soon.
All the best,
MoneyTO team
Great service
Thank you very much for your work, we had little bit problem with transfer but Maria helped us and was very kind. My parents got money already, in 2 minutes after transfer - great service!!!
April 2, 2020
Unprompted review
Reply from MoneyTO
Hi Cristina,
Thank you very much for your feedback. We will definitely pass your king words to our team member Maria. We're glad that you've enjoyed our services.
Have a fantastic day,
MoneyTO team
Great customer service
Great customer service
Always calling you back to help
Quick response
Pleased to deal with them
April 1, 2020
Unprompted review
Reply from MoneyTO
Hello Nikolae,
Thank you very much for taking the time to leave such a wonderful review! It will be a pleasure to serve you in the future.
Have great day,
MoneyTO team
The best service
The best service, clear, quick no hidden fees, can be transfer by MasterCard and others, besides that receiver can get cash, own currency and get to their credit cards as well!
The customer support is very friendly, polite and professional!
Just do it any where, less commission as well than others!
So I will high recommend for everyone who wish to send money their country! I am very lucky with them! Thank you for well organised service! Cheers!
April 1, 2020
Unprompted review
Reply from MoneyTO
Hi Uchkun,
Thank you so much for your kind review.It is a pleasure to have you as a client of MoneyTO Money Transfer and we really appreciate your impressive feedback and kind words.
Best regards,
MoneyTO team
Great service
April 1, 2020
Unprompted review
Reply from MoneyTO
Hi there,
Thank you for feedback regarding our customer service. We appreciate your opinion. Please keep using MoneyTO Money Transfer.
Best regards,
MoneyTO team
Excelent call service
March 24, 2020
Unprompted review
Reply from MoneyTO
Hi Vlad,
Thank you for your feedback. We appreciate your comment. Keep using MoneyTO services.
Have a great day,
MoneyTO team
Reply from MoneyTO
Hi Alexandru,
Thank you for your time to leave a review. We appreciate your feedback. Please keep using our services.
Best regards,
MoneyTO team
Reply from MoneyTO
Hi Romina,
Thank you very much for your review and a 5 star appreciation. We are glad to hear that you like our service.
All the best,
MoneyTO team
I recommend MoneyTo
March 2, 2020
Unprompted review
Reply from MoneyTO
Hi there,
Thank you very much for the feedback provided. We hope to see you again soon.
Best regards,
MoneyTO team
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