False advertising, totally! Advertising showed distant objects brought into focus. Yea right… only light magnification. Of course, made in China. No attachment to a phone camera. No way to get your... See more
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An absolute scam. My starscope arrived with NO magnifying lens. Multiple e-mails later, no resolve. Waste of money
My order was placed without review or confirmation. Checking account was debited. I immediately tried to cancel by phone. I was told I would be referred to a “ retention specialist” and would be conta... See more
Company replied
I would give a negative score if it let me ,,,I ordered the starscooe monocular been 6 weeks never received .. I sent an email cause no number available Yo call , they replied can’t find any info on... See more
Company replied
Company details
Written by the company
Starscope Monocular telescopes lets you shoot telescopic photos on your smartphone. Advances in computer-designed lens elements have made it possible to create lenses with stunning color accuracy and tack-sharp details, all at a price that would have been impossible just a few short years ago! The high-performance light-transmission optics in the Starscope allow you to view and photograph scenes in absolute razor sharpness – no matter where you go.
Contact info
United States
- monostarscope.com
1.2
Bad
243 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Positive gift for young campers
The product is impressive and sturdy. The vision you see with it is very clear and brings the view close to your eyes. The service representatives were so helpful and even though the actual delivery took longer it all worked out. They use a different tracking system and once they shared it I could keep up-to-date on where my item was.
September 8, 2022
Unprompted review
Reply from Starscope
Hi Bonnie. We are incredibly grateful that you took the time out to leave us a 5-Star review. We will always be committed to timely delivery of orders and providing an excellent overall customer experience. We count ourselves lucky for customers like you. We look forward to doing business with you again in the future.
-Keeshia from Starscope Customer Care
Got a good refund with helpful lady
October 4, 2022
Unprompted review
Reply from Starscope
Hello Craig! Thank you for the 4-star review! Sharing your thoughts means a lot to us. It's much appreciated!
-Keeshia from Starscope Customer Care
I found the g1Starscope very well constructed
I found the g1Starscope very well constructed,sturdy.
yest very light and easy to use.
The images are quite sharp,and enjoying using it.
The support staff was very cordial and helpful.
the reason for 4stars and not 5stars,was the delivery,
longer than expected,perhapes due to high demand.or items come from overseas?
September 27, 2022
Unprompted review
Reply from Starscope
Hi Lise. Thanks for taking the time to leave a feedback on our product. Rest assured that we'll work on improving the quality and features of our product. Thanks for your business. Stay safe!
Monique from Starscope Customer Care
Very poor costumer service I order my…
Very poor costumer service I order my product in November received in January returned unopened. In April they responded stating they will refund to my cc is June and still waiting
June 20, 2022
Unprompted review
Reply from Starscope
Hello Rosario! We are sorry to hear that you are still waiting for your refund. Your feedback means a lot to us, so we would like to make sure that your concern is properly addressed. Kindly provide us your order number to locate your account. We are looking forward to your response.
- Keeshia from Starscope Customer Care
Non responsive and lousy customer service - I feel I've been scammed
The product arrived after our trip to Turkiye. I requested a full refund and asked for the address to return the merchandise. They said they would send a credit to utilized at 2 websites whose products I am not interested in. I have yet to receive a response to full refund and address to return merchandise. Any queries receive an automated response from a Legal and Compliance.
June 15, 2022
Unprompted review
Reply from Starscope
Hi Mahmud. Sorry to hear your experience was not satisfactory. Your feedback means a lot to us, so we would like to make sure that your concern is properly addressed. Kindly provide us your order number to locate your account. We are looking forward to your response.
- Keeshia from Starscope Customer Care
Don't buy
Worse product ever over priced tinny not all parts arrived with order when e mailed company they fob you off with we are looking into you file have been waiting a month now
June 9, 2022
Unprompted review
Reply from Starscope
Hello Pete,
Your feedback means a lot to us, so I would like to make sure that your concern is properly addressed. Sorry to hear that you have not completely received your order. For me to properly assist you, kindly provide me your order number so we can work things out. Looking forward to your response.
Stay safe!
Monique from Starscope Customer Care
Reply from Starscope
Greetings James! I would like to make sure that your concern is properly addressed. Sorry to hear that you are unsatisfied with the product. Kindly provide us your order number to locate your account. We are looking forward to your response.
- Keeshia from Starscope Customer Care
DO NOT WASTE YOUR MONEY
DO NOT WASTE YOUR MONEY. THEY LIE AND SAY THEY HAVE SENT THE PRODUCT. THEY ARE SCAMMERS. They took my money, and kept saying the delivery was delayed. Made excuses and then sent me an email confirming delivery. I can assure you I have never received the product. Disgusting company. I wasted almost £50 for nothing.
June 6, 2022
Unprompted review
Reply from Starscope
Greetings Theresa! We apologize to hear that you still have not received your order but I really appreciate you bringing this issue to our attention. Kindly provide us your order number to locate your account. I would like to make sure that your concern is properly addressed. We are looking forward to your response.
- Keeshia from Starscope Customer Care
Too good to be true - and it's not! Still not!!
Took an age to arrive but not the main problem. The zoom does not work and the +/- ring has no ridges for finger control and I wonder if it was ever tested before dispatch. Very disappointing after all the hype. Useless to me.
Following the response from Starscope I have twice sent full order details. All I get back is an automatic response saying they have no details of my order.
May 27, 2022
Unprompted review
Reply from Starscope
Hello Jon,
Your feedback means a lot to us, so I would like to make sure that your concern is properly addressed. Sorry to hear that you are unsatisfied with the product. For me to properly assist you, kindly provide me your order number so we can work things out. Looking forward to your response.
Stay safe!
Monique from Starscope Customer Care
What a great product and a great price.
What a great product and a great price. Very useful for hunting or mountain hikes. I love looking at the birds which this starscope helps me to view so well. The delivery was good and the packaging was excellent. Very happy with my purchase.
May 11, 2022
Unprompted review
Reply from Starscope
Hello Jo! Thank you so much for this great 5-star review. We really appreciate your help to share the word about our products and services.
-Keeshia from Starscope Customer Care
Brilliant product
Brilliant product. Bought one for my brother also. We carry them in our cars…. very handy.
Thank you.
Caroline
April 24, 2022
Unprompted review
Reply from Starscope
Hello Caroline! We are honored and undeniably grateful for your review, Thanks for sharing your rating with us.
-Keeshia from Starscope Customer Care
I can’t shoot crap since the 5…
I can’t shoot crap since the 5 Monoscopes I ordered And paid for were Never shipped to me. BIGGEST RIPOFF EVER
April 22, 2022
Unprompted review
Reply from Starscope
Hello, Robert! I am sorry to hear that it's taking a while for the order to be delivered to you. Let me make sure to help you out with this. I reached out to you via email regarding the status of your shipment. I look forward to your response.
Monique from Starscope Customer Care
Very poor logistic
this. Deliver6guy called me with a block number. He told he was in front of the building, went downstairs and he was no where to be found. Really don't know wich building he was at. Very poor organization and logistic. Really regret the purchase wish I can get my money back.
April 21, 2022
Unprompted review
Reply from Starscope
Greetings, Jose! I am sorry to hear that it's taking a while for the order to be delivered to you. Let me take this opportunity to resolve the issue and provide you a better experience. I reached out to you via email. I look forward to your response.
Monique from Starscope Customer Care
THE MONOSTARSCOP WORKS GREAT
April 15, 2022
Unprompted review
Reply from Starscope
Hello Larry! Thank you so much for giving us an excellent rating. We're glad that customers like you are having a great experience with us.
-Keeshia from Starscope Customer Care
The support provided by the staff was…
The support provided by the staff was very cordial and helpful.
The product was, I have to admit, disappointing (to say the least). The advert was very misleading as to what could be achieved by the product. I just gave it to my kids to play with.
April 14, 2022
Unprompted review
Reply from Starscope
Greetings, Paul! I am sorry to hear that it's taking a while for the order to be delivered to you. Let me take this opportunity to resolve the issue and provide you a better experience. For me to properly assist you, kindly provide me your order number so we can work things out. Looking forward to your response.
Monique from Starscope Customer Care
A job very well done
I applied for a starscope which didn't take that long to arrive. On opening the package I found that some of the protective apparatus was missing so I advised the Starscope people. Without question a new monoscope was forwarded to me free of all charges. I have since purchased another one which was donated to the local golf club as part of a fund raiser.
I fully recommend dealing with this company. The staff I had correspondence with were fantastic. Thankyou.....
April 14, 2022
Unprompted review
Reply from Starscope
Hello Neville. We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Stay safe and Healthy!
Monique from Starscope Customer Care
I am satisfied with the product
I am satisfied with the product, but I had a problem with delivery. I paid in full when I placed my order for 3 Starscopes. I ordered it for Hannukah and after much difficulty getting to customer service, 3months later I finally received my Purchase. As a note, my money was taken when I placed my order.
April 13, 2022
Unprompted review
Reply from Starscope
Hello Sharon! Sorry to hear your experience was not satisfactory. But, we are glad to know that you finally received your order. Should you have any other concerns, feel free to reach out. Stay safe and have a good one!
-Keeshia from Starscope Customer Care
Scope view.
I have only used it a couple of times. I have trouble holding the phone and scope together. What I did look at was a good up close image of the objects.
April 12, 2022
Unprompted review
Reply from Starscope
Hello Roy! Thank you for your review. Your feedback helps us to improve our service for everyone.
Should you have any other concerns, feel free to reach out. Stay safe and have a good one!
-Keeshia from Starscope Customer Care
Very quick with response and action
Very quick with response and action
Thank You
March 24, 2022
Unprompted review
Reply from Starscope
Hi Mary,
Thank you so much for taking the time to leave a 5-star rating. We really appreciate your business. Please let us know what we can do for you in the future. Happy shopping!
Monique from Starscope Customer Care
NOT VERY HAPPY
I , received the scopes , but , not the phone attachment , I have payed for it , was told to be patience , well , it has been all most three month's , these where x-mas gift's for my grand kid's , KEY WORD IS- - X-MAS , that gift sucked , it still isn't here , put up , or , pay refund
March 22, 2022
Unprompted review
Reply from Starscope
Greetings, Thomas! I am sorry to hear that you did not receive your phone attachment order. Let me take this opportunity to resolve the issue and provide you a better experience. I reached out to you via email. I look forward to your response.
Monique from Starscope Customer Care
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