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Rated 1 out of 5 stars

Tried to place an order using Amazon Pay. Got an email that the order didn't go through and to try again. I tried again but did so without Amazon Pay. They shipped both, the one they said didn't go th... See more

Rated 2 out of 5 stars

One of the Hibiscus plants appearently has a infestation of some kind. The plant is a good size & green but when I picked it up on 9/23/17 its leaves were severely curled so the infestation had alread... See more

Company replied

Rated 1 out of 5 stars

I am disgusted by the fact of a representation of your business is leaving tasteless comments on post dealing with the murder of a child. Court Instagram post about the death of Suni bell. It’s disgu... See more

Rated 1 out of 5 stars

Manager and Customer Service disappointed me. After living in the South, I fell in love with Crepe Myrtles. Moving back to Ohio, I was encouraged to find an Ohio zone hearty-one on Monrovia and orde... See more

Company details

  1. Shopping & Fashion

Written by the company

Monrovia grows the healthiest, highest quality plants so that you can create outdoor spaces that will thrive for years to come. Our plants are nurtured with attention to every detail, to ensure vibrancy and lasting beauty. And whether you're an experienced green thumb or an admirer of nature who is digging in for hte first time, we're there with guidance and inspiration to help you achieve success.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

106 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great plant

Great plant, even better than expected. Arrived in excellent condition, very healthy

September 29, 2017
Unprompted review
Rated 5 out of 5 stars

Fantasy experience with online Marovia …

Fantasy experience with online Monrovia plant purchase. The online selection was good, I knew I'd get the best plant specimens. Communications to me were perfect. I was aware of every step of the process and where my order was. In fact, I typed my phone number in wrong so the nursery it shipped to couldn't get ahold of me. Monrovia customer service tracked down my correct info and emailed me. They made sure I received my order. Everything was in perfect shape and it had my name on every plant. They plants are all in the ground and doing well. I definitely will order from Monrovia online again.

September 29, 2017
Unprompted review
Rated 5 out of 5 stars

Very convenient

Very convenient. Plants were in great shape and are growing well. Would order plants again from Monrovia.

September 29, 2017
Unprompted review
Rated 1 out of 5 stars

shipped 2 weeks later than promised

shipped 2 weeks later than promised, and when it finally did, one of my ordered plants (a tree) wasn't in stock. no responses to emails from customer service and no effort to "make it right" or fulfill my order. waited 8 weeks for a tree that never came!

September 29, 2017
Unprompted review
Rated 3 out of 5 stars

Great website!

Great website!! Great selection, great customer service but I can't get the product to ship near my house in Austin, TX. Otherwise a great experience. Will be rating 5 stars when better shipping options are available.

September 29, 2017
Unprompted review
Rated 3 out of 5 stars

The process was fine

The process was fine. The delivery time was fine. The product really struggled. Out of four bushes ordered 3 months ago, 1 died and the other 3 are still struggling.

September 29, 2017
Unprompted review
Rated 4 out of 5 stars

The plants themselves were good quality …

The plants themselves were good quality and as described. They did get a little beat up in transit which is why I’m giving 4 stars instead of 5. The plants are alive and happy since planting around 5 months ago.

September 29, 2017
Unprompted review
Rated 2 out of 5 stars

Hibiscus plant has an infestation on arrival.

One of the Hibiscus plants appearently has a infestation of some kind. The plant is a good size & green but when I picked it up on 9/23/17 its leaves were severely curled so the infestation had already been going on for a long time. Monrovia claims that they won't ship any plants until they meet their rigorous quality & size standards. The condition of this plants speaks otherwise.

September 26, 2017
Unprompted review
Monrovia logo

Reply from Monrovia

Hi Darlene - Thank you for your review. We do strive to only ship out the highest quality plant material. However, sometimes mistakes are made. Someone will be contacting you soon regarding a resolve to your order.

Thanks again.
Monrovia

Rated 4 out of 5 stars

Very nice plants - not sure about the price

I ordered 3 dwarf azalea plants online. They couldn't be shipped to the Morovia dealer closest to my home so they shipped my order to a secondary location. I picked the plants up at the Closer nursery without a problem. It just seemed to me that the cost to purchase online was a bit high but I am not certain. Therefore, I can only rate my experience with 4 stars. I had considered a 3-star review but I had to consider that such a review may be too harsh. The plants are nice. In good condition and healthy.

September 26, 2017
Unprompted review
Rated 5 out of 5 stars

I have known of Monrovia for years

I have known of Monrovia for years. I learned about them from my
father who was a botanist, among other things. So I started buying
from them just recently and am very pleased with their quality and
Prices. I shall continue to buy from them.

Thanks,
Pierre...

September 25, 2017
Unprompted review

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