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Rated 1 out of 5 stars

Tried to place an order using Amazon Pay. Got an email that the order didn't go through and to try again. I tried again but did so without Amazon Pay. They shipped both, the one they said didn't go th... See more

Rated 2 out of 5 stars

One of the Hibiscus plants appearently has a infestation of some kind. The plant is a good size & green but when I picked it up on 9/23/17 its leaves were severely curled so the infestation had alread... See more

Company replied

Rated 1 out of 5 stars

I am disgusted by the fact of a representation of your business is leaving tasteless comments on post dealing with the murder of a child. Court Instagram post about the death of Suni bell. It’s disgu... See more

Rated 1 out of 5 stars

Manager and Customer Service disappointed me. After living in the South, I fell in love with Crepe Myrtles. Moving back to Ohio, I was encouraged to find an Ohio zone hearty-one on Monrovia and orde... See more

Company details

  1. Shopping & Fashion

Written by the company

Monrovia grows the healthiest, highest quality plants so that you can create outdoor spaces that will thrive for years to come. Our plants are nurtured with attention to every detail, to ensure vibrancy and lasting beauty. And whether you're an experienced green thumb or an admirer of nature who is digging in for hte first time, we're there with guidance and inspiration to help you achieve success.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

106 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fantastic experience!

I had a great experience with Monrovia! I placed an order on the Monrovia website, and they shipped my plants very quickly to a nearby nursery -
for free! Turns out I mistakenly ordered shrubs on the website rather than trees (I wanted trees). When I contacted Monrovia about the issue, they let me exchange my shrubs for the trees, took back the shrubs, and shipped out the new trees -- all without any extra charges (and didn't even charge me the price difference)! I was extremely pleased with the customer service as well as the quality of the trees at Monrovia. Thanks so much -- I will definitely order from the site again, as well as recommend to friends!

September 24, 2017
Unprompted review
Rated 5 out of 5 stars

I could not Believe my eyes when I went …

I could not Believe my eyes when I went and picked up my plants that I had ordered online from Monrovia.com. They were HUGE! They were so healthy and had obviously been planted in rich soil/humus and fertilized while they were growing. The difference between buying my plants from Monrovia.com and buying the other plants from Home Depot and Lowe's was undeniable. Although it took some patience while waiting for my order to arrive, it was definitely worth the wait. I will Definitely order plants from Monrovia.com again in the future. I Highly recommend this avenue of shopping to anyone who wants to get healthy, vigorous, vibrant plants for their money.

September 23, 2017
Unprompted review
Rated 1 out of 5 stars

Sorry

Sorry, Monrovia. The plants I picked up at my local garden center, which were directly ordered from Monrovi,a were yellowed and peaked-looking. Within a few days after planting in the ground, both plants were dead. Of course I am disappointed in the plants dying, but I am just as disappointed in having provided feedback to your website and not hearing a thing back.

September 23, 2017
Unprompted review
Monrovia logo

Reply from Monrovia

Hi Frances - We pride ourselves on unbelievably healthy plants, so we are sorry to hear of your experience and want to make it right. We will be in contact with you shortly.

Thank you.
Monrovia

Rated 5 out of 5 stars

I bought several plants from Monrovia …

I bought several plants from Monrovia this late summer and fall of 2017. Ordering was easy and I had to pick them up at 2 different nurseries as I made the orders on different dates. The first was to a nursery i frequent; the second was 70 miles away and there was no closer pickup locations. That nursery suggested that the first place wasn't receiving anymore deliveries because of the time of year. It was my choice to order the plants and drive so far (which I had to do twice as there was a problem) but i would hesitate to repeat it. The plants are all doing fine. And a positive is I did discover a new location.

September 23, 2017
Unprompted review
Rated 5 out of 5 stars

The Sweet Autumn Breeze clematis that I …

The Sweet Autumn Breeze clematis that I ordered has grown 2 feet taller in a month and is climbing the trellis in my garden. The very healthy plant was thriving upon arrival and has the potential for becoming a showy spot over the trellised archway leading to my front door.

September 23, 2017
Unprompted review
Rated 5 out of 5 stars

Been looking for some particular vines …

Been looking for some particular vines (peaches and cream honeysuckle) for 2 years found them through Monrovia ...delighted. Only wish they had a nursery that the plants could be delivered to closer to home.

September 23, 2017
Unprompted review
Rated 1 out of 5 stars

The nursery never heard of any purchase …

The nursery never heard of any purchase from me...I paid for a shrub I never received.Truly UNACEPTABLE

September 23, 2017
Unprompted review
Monrovia logo

Reply from Monrovia

Hi Judith - That is unacceptable and we plan to make it right. We have your order number and will be looking into how this happened before contact you directly. We apologize for this poor experience and are going to take steps to make sure it doesn't happen again.

Thank you for your feedback.
Monrovia

Rated 4 out of 5 stars

A bump but pleased by the results.

First time I ordered through buy Monrovia, my order was not filled. The only way I knew that my order was not filled was seeing the original charge credited back to my bank. There was no communication from Monrovia about what the issue was and it was not until I contacted Monrovia that I was able to find out.
However, Monrovia was very helpful after that, reordering the items for me and giving me a decent discount for the botched original order. Plants came as promised and good communication along the way, including shipping information. Nursery where the plants were sent was very good in arrival notification.

September 23, 2017
Unprompted review
Monrovia logo

Reply from Monrovia

Hi Luther - We're sorry about the lack of communication on your original order and glad your experience got better after that. We hope our improvements are tangible.

Thanks.
Monrovia

Rated 5 out of 5 stars

Great service!

I purchased an agave "Ferdinand" and I received a beautiful plant with many offsets, It was shipped early and I was able to pick it up locally!

September 23, 2017
Unprompted review
Rated 5 out of 5 stars

Unbelievable plants received from Monrovia!

Orders placed and plants received that are better than plants obtained locally. I know the orders come from Monrovia, California and when they are received in North Georgia, the plants are spectacular. Thank you
kindly for your great care, not only while growing, but also during shipping.

September 23, 2017
Unprompted review
Rated 5 out of 5 stars

Order was perfect!

Order was perfect!! Plants were well marked when I came to the nursery for pickup. Fantastic experience. Thanks.

September 22, 2017
Unprompted review
Rated 5 out of 5 stars

Great company to deal with and great …

Great company to deal with and great products! Needed to special order a replacement hedge from them to match a hedge of their product many years ago. Ordered hedge and had shipped to local nursery. Was terrific customer service.

September 22, 2017
Unprompted review

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