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Rated 1 out of 5 stars

Tried to place an order using Amazon Pay. Got an email that the order didn't go through and to try again. I tried again but did so without Amazon Pay. They shipped both, the one they said didn't go th... See more

Rated 2 out of 5 stars

One of the Hibiscus plants appearently has a infestation of some kind. The plant is a good size & green but when I picked it up on 9/23/17 its leaves were severely curled so the infestation had alread... See more

Company replied

Rated 1 out of 5 stars

I am disgusted by the fact of a representation of your business is leaving tasteless comments on post dealing with the murder of a child. Court Instagram post about the death of Suni bell. It’s disgu... See more

Rated 1 out of 5 stars

Manager and Customer Service disappointed me. After living in the South, I fell in love with Crepe Myrtles. Moving back to Ohio, I was encouraged to find an Ohio zone hearty-one on Monrovia and orde... See more

Company details

  1. Shopping & Fashion

Written by the company

Monrovia grows the healthiest, highest quality plants so that you can create outdoor spaces that will thrive for years to come. Our plants are nurtured with attention to every detail, to ensure vibrancy and lasting beauty. And whether you're an experienced green thumb or an admirer of nature who is digging in for hte first time, we're there with guidance and inspiration to help you achieve success.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

106 reviews

5-star
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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

prefer to directly receive online …online option

prefer to directly receive online product, not delivered to local retail outlet but do like 'no shipping fee' and good product selection but wonder why more products aren't available 'online'?

September 22, 2017
Unprompted review
Monrovia logo

Reply from Monrovia

Hi Neil - Thank you for your feedback. We like to send you to the local garden center because they are very helpful with local care instructions and tips. The availability of plants online shifts with the seasons and by location. Since our plants are living things, and we only send them out to you when they're at their peak for planting, this limits the window for delivery and selection, but we are constantly looking to improve these timelines and open up a larger selection of plants for online availability.

Thanks again.
Monrovia

Rated 4 out of 5 stars

Great way to find the plants you are …

Great way to find the plants you are looking for. I was happy with quality and a reasonable delivery to my local nursery fresh from Monrovia. Plants look great and were carefully handled. My only suggestion, I would like to know more about the size of the plant I am purchasing than just the gallon size of the container it was a little hard to know what to expect.

September 22, 2017
Unprompted review
Monrovia logo

Reply from Monrovia

Hi Edward - That is a great suggestion. We do label the eventual height and width on each plant page, but I'm sure it would be useful to have the sizing of the plant when it arrives.

More to come. Thanks.
Monrovia

Rated 3 out of 5 stars

Prices were so-so

Prices were so-so; one of our five plants looks like it's dying. :(

September 22, 2017
Unprompted review
Monrovia logo

Reply from Monrovia

Hi Barb - Please let us know how your plants turn out. If by spring they have not made a complete come-back we'll be happy to refund you or send you a new one.

Thanks.
Monrovia

Rated 1 out of 5 stars

Feel ripped off!

In order to match a plant not available at our local nursery at the time we needed it, the nursery suggested ordering directly. Order took 3 weeks, and the plant was much smaller than the size we ordered. And it has not done well...barely surviving. $60 poorly spent. Never again will we order from, or buy Monrovia!

September 22, 2017
Unprompted review
Monrovia logo

Reply from Monrovia

Hi Nancy - The three week timeline is standard for our plant deliveries. The notice of this is on the plant pages and confirmation emails. We're sorry that this plant was not to your liking in size and we'd like to make it up to you. We will be in contact shortly.

Thanks for your feedback.
Monrovia

Rated 2 out of 5 stars

The product I received from them was …

The product I received from them was good. The process before that was, however, very frustrating, aggravating and SLOW. My first experience included an exercise in futility where the website would not let me order the product they said was available. When I called the company to order by phone no one answered the phone--3 times. Then I tried the email contact. Still no response. So I gave up on trying to order those plants. Later, because I could not find what I wanted anywhere else, I resumed my quest to order other plants they showed on the website. That process was a little easier, but the flowers were not white, like the photo and description showed online. They were, in fact, yellow. Yellow was the last color I needed and wanted. I let it go and will not shop with Monrovia again. Disappointing.

September 22, 2017
Unprompted review
Monrovia logo

Reply from Monrovia

Hi - Thank you for your feedback and we're sorry for the frustration it has caused you. If you did in fact did not receive the color of plant that you were looking for please contact shopmonrovia@monrovia.com so that we can fix the situation.

Thanks again.
Monrovia

Rated 5 out of 5 stars

Excellent

Arrived quickly, as described. Exactly what I wanted

September 22, 2017
Unprompted review
Rated 5 out of 5 stars

I wanted something a little different …

I wanted something a little different for my new landscaping project. I knew what I wanted but couldn't find it locally. My nursery, TLC told me about ordering through Monrovia and having it delivered there. It was fast, easy and couldn't have been happier!

September 22, 2017
Unprompted review
Rated 5 out of 5 stars

The Monrovia experience and quality is at the top of the group!

The plants we bought directly from Monrovia were every bit as good as described, and were delivered promptly to our local nursery for pickup. We bought plants from several outlets this fall to start our perennial garden, and the Monrovia experience and quality was at the top of the group. We'll definitely consider them the next time we are buying plants!

September 22, 2017
Unprompted review
Rated 4 out of 5 stars

I appreciate the efforts of the …

I appreciate the efforts of the customer service department on my behalf. My tree arrived in excellent shape. Thanks for going the extra mile.

September 22, 2017
Unprompted review
Monrovia logo

Reply from Monrovia

Our pleasure. Thanks, Jean.

Monrovia

Rated 5 out of 5 stars

Selection, Quality, Pricing and Delicery, what's not to like!

My experience from purchase to planting is exceptional. Yes, you wait for plant delivery from the nursery, however my plants have always been fresh, lush and well hydrated. My purchases over the last 2+ years, totaling four figures is the reason I continue the process.
No searching the local nursery retailers for products that they don't carry or have been picket-over. Train your brain for a better process. Plan, execute purchase, execute bedding prep and wait a little for your plants. The best enjoyment is looking back at your seamless planting process and realizing it doesn't require the normal madness.
Buy direct and get quality from the best, Monrovia!!! Yeah!

September 22, 2017
Unprompted review
Rated 5 out of 5 stars

Great Plants, Good Service

I had been having trouble finding several hibiscus plants. Monrovia had them available and shipped the plants to a local nursery at no charge. Not only were they in great shape, but I also had the chance to find several other plants at the nursery. When I ordered a fourth hibiscus, Monrovia took the order and charged me, but notified me that the plant was no longer available and refunded the money. I will continue to buy from them over the next few years.

September 22, 2017
Unprompted review
Rated 2 out of 5 stars

Ordered a Trumpet vine

Ordered a Trumpet vine, first one came to a local nursery, big mixup by the time I was notified the plant was half dead. Monrovia came through with a new one that came with all the foliage burnt. So the nursery gave me both plants, half dead.

September 22, 2017
Unprompted review
Monrovia logo

Reply from Monrovia

We're sorry to hear this, James. We are trying to shore up communications with the awesome garden centers that help us get these plants to you and this is a lesson well learned. We'd love to know how the Trumpet Vines are doing now. We care about your success.

Thanks.
Monrovia

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