I placed a rush order on lapel pins. Got them early, and the quality is superb. I couldn't be happier. We gave them to college engineering students. They (and we) were excited about the quality an... See more
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Our custom embroidered patches came out beautifully! Our salesperson Sarah was very easy and pleasant to work with. Her customer service was exceptional as well as the quality of the product. I would... See more
We're repeat customers, returning for more of a custom order we placed five years ago. The Monterey Company brought our idea to life, converting a makeshift image we'd creating into a fun, rubber key... See more
Monterey Company makes amazing patches. As a former military guy, patches become a part of your life... whether you wear them everyday or have them made to commemorate a particular deployment or an... See more
Company details
Written by the company
Nestled in beautiful Bend, Oregon, The Monterey Company, Inc. has been crafting high-quality metal products, stylish headwear, and quality custom promotional items since 1989. Our mission is simple: we're all about providing you with the best products and top-notch customer service. Be Remembered!
Contact info
35 SW Century Drive Suite 110, 97702, Bend, United States
- (877) 290-9290
- sales@montereyco.com
- montereycompany.com
4.7
Excellent
214 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Very helpful w the design process
Very helpful w the design process. Great product and excellent price!
March 2, 2023
Josh was absolutely amazing
Josh was absolutely amazing, he helped with every step and every question I had. He explained the differences with all my options and made ordering so easy.
December 21, 2023
Thank you Josh!
I worked with Josh Knowles. He was very communicative, clear, and was always available to answer any questions and provide me with the information I needed. I got my medal order sorted out and completed early and efficiently. Also, the person I received the package from was excellent. I was happy the Monterey Company had a relationship with DHL.
August 10, 2023
Highly Recommend!
My experience with The Monterey Company was great! No matter how many questions I asked of the representative - Eric Turney - he was polite, helpful and enthusiastic. Above all that, our ornaments looked great and arrived in time for our event. Thank you!
November 7, 2023
Quality Products and Workmanship
The quality of the products and the workmanship was great.
January 10, 2024
PATCHES
I've ordered patches three years in a row. The patches are great. They are a good price. They come as quick as anyone could expect. And Eric has magnificent customer service!
October 10, 2023
Josh was a wonderful asset for the…
Josh was a wonderful asset for the creation of coaster, key chains and challenge coins. The products turned out incredible, and thank you guys
December 5, 2023
Working with Josh is easy and pleasant…
Working with Josh is easy and pleasant to get things done.
January 10, 2024
Prompt and concise customer service
Prompt and concise customer service. Super high-quality product.
November 17, 2023
Great customer service
In an era where customer service is automated, it was refreshing to talk to a human. Additionally, Josh responded to my requests and answered my questions in a timely fashion, very professional. Customer service was excellent. When I needed an alternatives to my initial selection he was able to give me several that met my criteria. Definitely will continue to establish a relationship with the Monterey company.
December 21, 2023
OUTSTANDING COMPANY
From the first email, then the phonecall, nothing but supportive and informational on creating our lapel pin!
PLUS to me..MADE in USA! Very very important!
Thank you
December 1, 2023
Eric was awesome!
Eric was awesome to work with. Expectations were made and kept. He was extremely patient with me. Quality of the product was excellent. I’m about to do another order too.
January 10, 2024
Quality great, but process time too long
The quality of the patch work is excellent but I only gave 4 stars because from the time I placed the order it took almost 2 months to receive it.
January 5, 2024
Reply from The Monterey Company, Inc.
Leanea,
Thank you for your honest review! We really appreciate you taking the time to give your feedback.
I am so sorry for the production delays. While we strive for perfection we occasionally miss the mark. I hope you enjoy the beanies and will consider us for any future orders.
Best,
Jack
Co-Owner
Responsive and onetime
They were great to work with even though we only communicated through email. Answered all my questions and got everything on time.
August 25, 2023
Research Your Design & Embroidery Partners Carefully and Pay Attention to the Details
My company placed an order for the Richardson 112 trucker in two colors (black and white) with the same company logo embroidered designs. One hat was done correctly while the other hat was not. The quality of the embroidery was just ok. And, the time to deliver the hats was much longer than promised. The Monterey Company offered me a discount for the issues on the next order. Unfortunately, there won't be a next order.
July 4, 2023
Reply from The Monterey Company, Inc.
Hi Shawn
I am so sorry for the issues you faced with your recent trucker hat order, including discrepancies in embroidery quality and a delayed delivery. We deeply regret any inconvenience caused and understand your decision not to place another order. We are conducting an internal review to address the process breakdown and appreciate your candid feedback, which helps us improve!
If there's anything more we can do or if you have further comments, please let us know. We value your business and hope to have the opportunity to serve you better in the future.
Best regards,
Rap Master Ricky
Been doing business for over 3 year with this company... All products were top notch.. Very reliable and produces excellent work..
January 10, 2024
Steady adherence to quality
Steady adherence to quality, service and pricing. Additionally, expansion of offerings is much appreciated.
December 12, 2023
I honestly loved the quality of service…
I honestly loved the quality of service and the quality of the patches we custom orders, loved the delivery and tracking information your team provided.
I will definitely keep you as my #1 source for custom items needed.
Best regards
April 4, 2023
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