The Monterey Company, Inc. Reviews 

214
TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

I placed a rush order on lapel pins. Got them early, and the quality is superb. I couldn't be happier. We gave them to college engineering students. They (and we) were excited about the quality an... See more

Rated 5 out of 5 stars

Our custom embroidered patches came out beautifully! Our salesperson Sarah was very easy and pleasant to work with. Her customer service was exceptional as well as the quality of the product. I would... See more

Rated 5 out of 5 stars

We're repeat customers, returning for more of a custom order we placed five years ago. The Monterey Company brought our idea to life, converting a makeshift image we'd creating into a fun, rubber key... See more

Rated 5 out of 5 stars

Monterey Company makes amazing patches. As a former military guy, patches become a part of your life... whether you wear them everyday or have them made to commemorate a particular deployment or an... See more

Company details

  1. Promotional Products Supplier
  2. Clothing Wholesaler
  3. Custom T-Shirt Store
  4. Hat Shop
  5. Headwear Store

Written by the company

Nestled in beautiful Bend, Oregon, The Monterey Company, Inc. has been crafting high-quality metal products, stylish headwear, and quality custom promotional items since 1989. Our mission is simple: we're all about providing you with the best products and top-notch customer service. Be Remembered!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

214 reviews

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No recent history of asking for reviews

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4.7

All reviews

(214)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Experience

After a small printer hiccup, my rep Amy took over and made sure I got the printed tumblers I needed. She was fantastic and that’s what will keep me as a customer.

November 15, 2023
Rated 2 out of 5 stars

Not the best Company...

Well, first i thought it was ok...Then i noticed your company forgot the black lines on the patches i had ordered.
Then you did another serie for free (thanks) but the result was even worse...(quickly made, ugly result).
I'm sorry to inform you that i have found another patch Company, very good result and a lot less expensive than yours...

July 1, 2023
The Monterey Company, Inc. logo

Reply from The Monterey Company, Inc.

Hi Frank,

I am so sorry to hear about your bad experience. Thank you for taking the time to explain your troubles and I apologize that we were not able to deliver your order to the highest quality. Your feedback helps us improve our processes and avoid mistakes like this in the future.

Best,

Jack
Co-Owner

Rated 5 out of 5 stars

Quality Work

A nice detailed Challenge was created. I would definitly do business with them again.

June 1, 2023
Rated 5 out of 5 stars

The representative was very helpful and…

The representative was very helpful and attentive to my needs and ideas in the creativity of the celebratory pin needed for this occasion. He worked to my satisfaction! I would not hesitate to recommend this company for future projects! Thank you Monterey.. Joycelyn B

April 12, 2023
Rated 4 out of 5 stars

All orders were on time.

September 15, 2023
The Monterey Company, Inc. logo

Reply from The Monterey Company, Inc.

Thank you, Patrick!

We appreciate your continued business with us. Let us know if you have any future orders in the works.

Rated 5 out of 5 stars

Eric Turney has been a great partner in…

Eric Turney has been a great partner in getting my pin designs done in good time. I create complicated pins and my clients demand a very accurate product, and designs are not always easy. Eric and I have been working together for a number of years. He's smart, patient and gets back to me very quickly when changes are needed. That kind of service is incredibly valuable, and has become increasingly rare in businesses today. My clients and I applaud his dedication and competency to help make our products so beautiful. Monterey Co. is very lucky to have a person like Eric on the team.
Thank you!!

December 30, 2023
Rated 5 out of 5 stars

Supporting School Spirit

SO easy and fast! Hilarious questions. All the advertising and posters are done for us. It's great! Our students look forward to it every year. We use the discounted option to buy all our printouts and hand them out for free - we feel it supports student culture and spirit and the school and it is important that every student have access to their results. We love this option! The printouts themselves are high quality: thick paper, strong colours and so much information. This is definitely a highlight we do in January to bring some life and fun to a dull month. Thanks Matchomatics!

January 17, 2024

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