The Monterey Company, Inc. Reviews 

214
TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

I placed a rush order on lapel pins. Got them early, and the quality is superb. I couldn't be happier. We gave them to college engineering students. They (and we) were excited about the quality an... See more

Rated 5 out of 5 stars

Our custom embroidered patches came out beautifully! Our salesperson Sarah was very easy and pleasant to work with. Her customer service was exceptional as well as the quality of the product. I would... See more

Rated 5 out of 5 stars

We're repeat customers, returning for more of a custom order we placed five years ago. The Monterey Company brought our idea to life, converting a makeshift image we'd creating into a fun, rubber key... See more

Rated 5 out of 5 stars

Monterey Company makes amazing patches. As a former military guy, patches become a part of your life... whether you wear them everyday or have them made to commemorate a particular deployment or an... See more

Company details

  1. Promotional Products Supplier
  2. Clothing Wholesaler
  3. Custom T-Shirt Store
  4. Hat Shop
  5. Headwear Store

Written by the company

Nestled in beautiful Bend, Oregon, The Monterey Company, Inc. has been crafting high-quality metal products, stylish headwear, and quality custom promotional items since 1989. Our mission is simple: we're all about providing you with the best products and top-notch customer service. Be Remembered!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

214 reviews

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4.7

All reviews

(214)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer service and product = Top Notch

Customer service was top notch for a new guy like me. They answered all my questions, and when the product arrived it was so much better than expected. Product is excellent, and working with the designs was excellent. The time it took from sending our artwork to patch delivery was also excellent. Glad I found TMCinc. I will definitely be using them in the future.

January 16, 2024
Rated 5 out of 5 stars

Product is amazing

People LOVE the medallions on our fire pits. They portray a classy artist’s signature to the Wine Barrel Dude barrels, similar to a luxury car brand’s hood decal. Affixing one to each fire pit is my favorite part of the manufacturing process!

June 13, 2023
Rated 5 out of 5 stars

Years of Service Pins

We ordered Years of Service Pins for our staff. We were impressed with the great quality of the metal of the pins, looked very professional. They were quick to help with design suggestions, answer any questions and responded quickly with quotes.
The production was quick, they filled our order and delivered within a few weeks. They were very friendly, helpful and professional to work with. I would recommend Monterey Company for any of your custom product needs.

August 7, 2023
Rated 1 out of 5 stars

Artwork preproduction

I paid to have a patch made. I was very disappointed in the product that was made and felt offended over the lack of effort but forth. The first sample I received wasn’t what I had envisioned so I sent in a rough sketch of what my team wanted. The next wasn’t quite right and the third image was literally my sketch digitalized in color. No effort was placed into the logo to make it professional so I was not going to pay for more additional artwork to be made if they weren’t going to try. I am extremely disappointed, and I have the artwork to back my claims. I would not recommend this company.

May 23, 2023
The Monterey Company, Inc. logo

Reply from The Monterey Company, Inc.

Hi Lance,

Thank you for leaving your honest feedback and I apologize for the negative experience you had. Unfortunately, we are not a full-service graphic designer so typically customers bring their designs in already finished. From there we can help get the design production ready and make any additional tweaks that are needed. We always recommend working with a professional graphic design company to get your logo fully completed, and then coming back to us for production.

Best,

Jack
Co-Owner

Rated 5 out of 5 stars

10 out of 10 experience!

Josh made the whole experience from start to finish absolutely amazing. He took the time to understand the project I was trying to complete, answered all of my questions very quickly and followed up after we received our product. Looking forward to working with him again on our next project!

October 31, 2023
Rated 5 out of 5 stars

Easy Process

I was looking for PVC patches due to the detail in our Fire Station Logo. The team worked with me from design to delivery. Very well priced. We will be ordering again.

April 19, 2023
Rated 5 out of 5 stars

Awesome pins

From the very first email/ phone call everything went wonderfully. I dealt with Eric from day one, and he was kind and helpful leading me through the process, as I had never done this before. Estimated time of completion was much shorter then expected and the finished product is all I could of hoped for. Thank you so much! Will HIGHLY recommend.

January 5, 2024
Rated 5 out of 5 stars

Amazing Company!!!

The Monterey Company is 5 out of 5 stars all the way around! The communication and willing to work with us to get our product just right was easy and timely. The product turned out fantastic. We will definitely use them again in the future.

December 1, 2023
Rated 5 out of 5 stars

Great to work with

Great to work with. The customer representative was willing to adjust with us as we adjusted our goals on patches. Very easy to work with and patient. I highly recommend this company if customer service is high on your priority as a customer.

December 19, 2023
Rated 5 out of 5 stars

First time ordering coins with the Monterey Co.

From beginning to end this was a great experience. Josh took away any worries I had and was patient with my questions, accommodating with my requests and informative about the process. I highly recommend this company.

Shipping was great. Got here a day earlier than quoted.

Product was exactly what I was looking for. I can't say anything bad about them. They're perfect. Can't wait to make another order.

January 4, 2024

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