I placed a rush order on lapel pins. Got them early, and the quality is superb. I couldn't be happier. We gave them to college engineering students. They (and we) were excited about the quality an... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our custom embroidered patches came out beautifully! Our salesperson Sarah was very easy and pleasant to work with. Her customer service was exceptional as well as the quality of the product. I would... See more
We're repeat customers, returning for more of a custom order we placed five years ago. The Monterey Company brought our idea to life, converting a makeshift image we'd creating into a fun, rubber key... See more
Monterey Company makes amazing patches. As a former military guy, patches become a part of your life... whether you wear them everyday or have them made to commemorate a particular deployment or an... See more
Company details
Written by the company
Nestled in beautiful Bend, Oregon, The Monterey Company, Inc. has been crafting high-quality metal products, stylish headwear, and quality custom promotional items since 1989. Our mission is simple: we're all about providing you with the best products and top-notch customer service. Be Remembered!
Contact info
35 SW Century Drive Suite 110, 97702, Bend, United States
- (877) 290-9290
- sales@montereyco.com
- montereycompany.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It's always so easy to get our Rally…
It's always so easy to get our Rally Pins from these guys. Cost is doable, the colors and design is awesome.
Customer service and product = Top Notch
Customer service was top notch for a new guy like me. They answered all my questions, and when the product arrived it was so much better than expected. Product is excellent, and working with the designs was excellent. The time it took from sending our artwork to patch delivery was also excellent. Glad I found TMCinc. I will definitely be using them in the future.
Excellent work as promised!
Exceptional service on all levels
I have worked with the Monterey Company for years and they are always exceptional in all areas!
Product is amazing
People LOVE the medallions on our fire pits. They portray a classy artist’s signature to the Wine Barrel Dude barrels, similar to a luxury car brand’s hood decal. Affixing one to each fire pit is my favorite part of the manufacturing process!
One of our best vendors!
Responsive, helpful, good price, great quality product, fast shipping. Been with them for 10 years.
Years of Service Pins
We ordered Years of Service Pins for our staff. We were impressed with the great quality of the metal of the pins, looked very professional. They were quick to help with design suggestions, answer any questions and responded quickly with quotes.
The production was quick, they filled our order and delivered within a few weeks. They were very friendly, helpful and professional to work with. I would recommend Monterey Company for any of your custom product needs.
Artwork preproduction
I paid to have a patch made. I was very disappointed in the product that was made and felt offended over the lack of effort but forth. The first sample I received wasn’t what I had envisioned so I sent in a rough sketch of what my team wanted. The next wasn’t quite right and the third image was literally my sketch digitalized in color. No effort was placed into the logo to make it professional so I was not going to pay for more additional artwork to be made if they weren’t going to try. I am extremely disappointed, and I have the artwork to back my claims. I would not recommend this company.

Reply from The Monterey Company, Inc.
Good product and very nicely done!
10 out of 10 experience!
Josh made the whole experience from start to finish absolutely amazing. He took the time to understand the project I was trying to complete, answered all of my questions very quickly and followed up after we received our product. Looking forward to working with him again on our next project!
Easy Process
I was looking for PVC patches due to the detail in our Fire Station Logo. The team worked with me from design to delivery. Very well priced. We will be ordering again.
Awesome pins
From the very first email/ phone call everything went wonderfully. I dealt with Eric from day one, and he was kind and helpful leading me through the process, as I had never done this before. Estimated time of completion was much shorter then expected and the finished product is all I could of hoped for. Thank you so much! Will HIGHLY recommend.
My concerns were answered quickly and…
My concerns were answered quickly and product was as promised. Very good interaction and follow through.
Amazing Company!!!
The Monterey Company is 5 out of 5 stars all the way around! The communication and willing to work with us to get our product just right was easy and timely. The product turned out fantastic. We will definitely use them again in the future.
Great to work with
Great to work with. The customer representative was willing to adjust with us as we adjusted our goals on patches. Very easy to work with and patient. I highly recommend this company if customer service is high on your priority as a customer.
First time ordering coins with the Monterey Co.
From beginning to end this was a great experience. Josh took away any worries I had and was patient with my questions, accommodating with my requests and informative about the process. I highly recommend this company.
Shipping was great. Got here a day earlier than quoted.
Product was exactly what I was looking for. I can't say anything bad about them. They're perfect. Can't wait to make another order.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







