The Monterey Company, Inc. Reviews 

214
TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

I placed a rush order on lapel pins. Got them early, and the quality is superb. I couldn't be happier. We gave them to college engineering students. They (and we) were excited about the quality an... See more

Rated 5 out of 5 stars

Our custom embroidered patches came out beautifully! Our salesperson Sarah was very easy and pleasant to work with. Her customer service was exceptional as well as the quality of the product. I would... See more

Rated 5 out of 5 stars

We're repeat customers, returning for more of a custom order we placed five years ago. The Monterey Company brought our idea to life, converting a makeshift image we'd creating into a fun, rubber key... See more

Rated 5 out of 5 stars

Monterey Company makes amazing patches. As a former military guy, patches become a part of your life... whether you wear them everyday or have them made to commemorate a particular deployment or an... See more

Company details

  1. Promotional Products Supplier
  2. Clothing Wholesaler
  3. Custom T-Shirt Store
  4. Hat Shop
  5. Headwear Store

Written by the company

Nestled in beautiful Bend, Oregon, The Monterey Company, Inc. has been crafting high-quality metal products, stylish headwear, and quality custom promotional items since 1989. Our mission is simple: we're all about providing you with the best products and top-notch customer service. Be Remembered!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

214 reviews

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No recent history of asking for reviews

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4.7

All reviews

(214)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great quality and all of my clients…

Great quality and all of my clients loved their keychains! Wonderful company to work with and did any changes perfectly as requested. The only thing I wish was easier to read was the engraving on back. Maybe I’ll just do print on back text instead next time as the engraving wasn’t easily legible thanks guys!

February 10, 2023
The Monterey Company, Inc. logo

Reply from The Monterey Company, Inc.

Thanks for the feedback, Morgan!

Sometimes those engravings can be pretty hard to read, so you are right that printing might be a good option. I might also recommend asking your rep about a custom-stamped mold for the backside! They are reusable and typically show up much more legible than an engraving would.... and they can be filled with enamel for extra pop!

Rated 3 out of 5 stars

Great crew to deal with!

You guys did good and got me the pins and coins that I ordered.

Good quality and easy to deal with.

October 1, 2023
The Monterey Company, Inc. logo

Reply from The Monterey Company, Inc.

Thanks for your continued business, Drew! It has been a pleasure working with you and please let us know if there is anything else we can help with. :)

Rated 5 out of 5 stars

A Wonderful Experience

My experience with the Monterey company was wonderful. Josh Knowles was very kind, very precise, and gave me all the information I needed to make an informed decision for this project, that we needed completed by a pretty short timeline. We do a lot of promotions inward and outward facing with our organization. We will most definitely use the Monterey company again.

October 1, 2023
Rated 5 out of 5 stars

The punctual communication

The punctual communication. Everything was just smooth and painless. Grade A company to deal with. Oh and while i had high hopes for a quality patch, they surpassed my expectations. Every detail was perfect. Can't recommend enough. Pricing was also very reasonable and definitely not out of line.

October 24, 2023
Rated 5 out of 5 stars

Holy Rosary Church, Winnipeg, Manitoba, Canada

Right from the beginning the Monterey Company was a pleasure to deal with. Not only was I able to communicate through email but I was able to speak with someone by telephone. Josh Profio was a great help. Monterey also allowed us the privilege to design our ornament which was very special. We had the ornament made to celebrate the 100th anniversary of our church.
Production and delivery was very efficient. I would trust and recommend this company to anyone.

September 1, 2023
Rated 5 out of 5 stars

You all did what you said that you were…

You all did what you said that you were going to do, when you said that you were going to do it and the results were excellent. We went through several versions of our ornament, but the process was always smooth and Eric was very patient.

October 19, 2023
Rated 5 out of 5 stars

Unbeatable service and products

From start to finish they were incredibly helpful, and the final product surpassed all my expectations. I am a repeat customer and will continue to order all my future designs from them.

December 1, 2023
Rated 5 out of 5 stars

Great service, great product!

My experience was smooth from start to finish as usual. We have been using The Monterey Company for years for our race medals. It has been a positive experience time after time. Great customer service, communication, and timely service!

January 11, 2024

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