Montu UK Pharmacy Reviews 

512
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 391 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and supportive approach, making interactions pleasant and informative. Many people also highlight the excellent delivery service, noting its speed, reliability, and next-day availability, even on weekends, ensuring timely receipt of medications. However, some customers also noted issues with prescription processing, experiencing delays and concerns about running out of medication. A few other people also felt that customer service could be inconsistent, with some agents providing generic responses or being difficult to reach, leading to unresolved issues and long wait times. Additionally, some reviewers expressed dissatisfaction with product quality, effectiveness, or limited availability of certain strains, wishing for more balanced options or samples.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, with many praising the professionalism, helpful staff,... See more

Product

Customers had ambiguous experiences with product quality and availability, with some praising the quick... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising quick and next-day delivery,... See more

Staff

People report positive experiences with staff, consistently describing them as helpful, polite, and... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers reporting positive experiences,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everyone I spoke with was so helpful. Just the last conversation with the Dr. He didn't give me a choice as all he said was the drops would be best, as taken sublingually they would have a quicker ef... See more

Company replied

Rated 4 out of 5 stars

The pharmacy is a bit slow at processing prescriptions when they’re sent over by your pharmacy, which is the only downside I’ve noted so far - but it’s a big one, so has taken off a star, as it causes... See more

Company replied

Rated 5 out of 5 stars

Thank you for doing what you said you would do this is very refreshing in my 20yr experiences regarding the health sector. When you are made aware of date and times takes away the anxiety of the unkno... See more

Company replied

Rated 5 out of 5 stars

well impressed with the service, from communication with Alternaleaf and myself to product delivery. I would recommend other people to use them, thank you. emails with updates and progress all re... See more

Company replied


Company details

  1. Online Pharmacy

Written by the company

Montu UK is a leading provider of medical cannabis. Our fully licensed pharmacy allows patients to conveniently order their prescriptions. We’re part of Alternaleaf Clinic, one of the world’s leading medical cannabis companies. With our simple and safe processes, we make treatment easy, reliable, and focused on your health.


Contact info

4.2

Great

TrustScore 4 out of 5

512 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(512)

400 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very quick

Very quick, easy and discreet service. Thank you very much

June 30, 2026
Montu UK Pharmacy logo

Reply from Montu UK Pharmacy

Hi Matt, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!

Rated 5 out of 5 stars

Very help getting my son sorted

Very help getting my son sorted

June 29, 2026
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Reply from Montu UK Pharmacy

Hi, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars
Montu UK Pharmacy logo

Reply from Montu UK Pharmacy

Hi , thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!

Rated 5 out of 5 stars

Fast efficient delivery service good…

Fast efficient delivery service good communication keep up the god work

June 30, 2026
Montu UK Pharmacy logo

Reply from Montu UK Pharmacy

Hello Tony, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!

Rated 5 out of 5 stars

Nice and easy

Nice and easy - good range of product and super quick delivery

June 29, 2026
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Reply from Montu UK Pharmacy

Hi Simon, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!

Rated 5 out of 5 stars

Once set up...

Once set up this is by far one of the best customers experiences from a private clinic.

June 29, 2026
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Reply from Montu UK Pharmacy

Hi Austin, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Easy to use & great service

Easy to use. Helpful friendly staff. Fast delivery

June 26, 2026
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Reply from Montu UK Pharmacy

Hey Amanda, thanks for taking the time to share your experience! We're pleased to hear that you experienced great service from the team. If you have any questions or need further assistance in the future, feel free to reach out. We look forward to continuing to support you!

Rated 5 out of 5 stars

5 stars. No Complaints.

The quality of my prescription medication was top notch & packaging was secure and delivery tracked and on time!

Exactly what I’ve been looking for, for years!

Thankyou Montu & Alternaleaf!

June 29, 2026
Montu UK Pharmacy logo

Reply from Montu UK Pharmacy

Hi, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 4 out of 5 stars
Montu UK Pharmacy logo

Reply from Montu UK Pharmacy

Hi Hannah, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

It was very quick and efficient service…

It was very quick and efficient service and very very helpful i would definitely recommend Montu

June 29, 2026
Montu UK Pharmacy logo

Reply from Montu UK Pharmacy

Hey Kevin, thanks for taking the time to share your experience! We're pleased to hear that you experienced great service from the team. If you have any questions or need further assistance in the future, feel free to reach out. We look forward to continuing to support you

Rated 4 out of 5 stars

Product is definitely 5 star the only…

Product is definitely 5 star the only issue is royal mail as only option for delivery. They didn’t follow delivery instructions so i had to ring them 3 days in a row wasted 5 hours of my time for that. Would be nice if we had late afternoon or early evening delivery options

June 29, 2026
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Reply from Montu UK Pharmacy

Hi Zoe, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!

Rated 5 out of 5 stars

Very great 👍

Very great 👍

June 29, 2026
Montu UK Pharmacy logo

Reply from Montu UK Pharmacy

Hello James, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!

Rated 5 out of 5 stars

Amazing service 👏

Amazing service 👏

June 29, 2026
Montu UK Pharmacy logo

Reply from Montu UK Pharmacy

Hi Shane, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Very fast response,delt with…

Very fast response,delt with quickly,great service

June 22, 2026
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Reply from Montu UK Pharmacy

Hello Craig, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!

Rated 5 out of 5 stars

All good delivered on time

All good delivered on time

June 29, 2026
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Reply from Montu UK Pharmacy

Hi Scott, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

very thorough and easy to navigate

very thorough and easy to navigate. very helpful

June 29, 2026
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Reply from Montu UK Pharmacy

Hello Jackie, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!

Rated 5 out of 5 stars

Stress-free experience

Stress-free experience, items delivered as directed...Excellent service!

June 29, 2026
Montu UK Pharmacy logo

Reply from Montu UK Pharmacy

Hi Kathi, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Very good experience and very good…

Very good experience and very good company to work with.

June 29, 2026
Montu UK Pharmacy logo

Reply from Montu UK Pharmacy

Hey Jerome, thanks for taking the time to share your experience! We're pleased to hear that you experienced great service from the team. If you have any questions or need further assistance in the future, feel free to reach out. We look forward to continuing to support you!

Rated 5 out of 5 stars

Highly recommended

Highly recommended. Always a great customer experience. Knowledgeable and helpful. Next day special delivery and very well packaged

June 18, 2026
Montu UK Pharmacy logo

Reply from Montu UK Pharmacy

Hello Julie, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!

Rated 5 out of 5 stars

Service was quick and efficient

Service was quick and efficient. Delivery with speed and un- marked packaging

June 18, 2026
Montu UK Pharmacy logo

Reply from Montu UK Pharmacy

Hi Adrian, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

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