Montu UK Pharmacy Reviews 

516
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 391 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and supportive approach, making interactions pleasant and informative. Many people also highlight the excellent delivery service, noting its speed, reliability, and next-day availability, even on weekends, ensuring timely receipt of medications. However, some customers also noted issues with prescription processing, experiencing delays and concerns about running out of medication. A few other people also felt that customer service could be inconsistent, with some agents providing generic responses or being difficult to reach, leading to unresolved issues and long wait times. Additionally, some reviewers expressed dissatisfaction with product quality, effectiveness, or limited availability of certain strains, wishing for more balanced options or samples.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, with many praising the professionalism, helpful staff,... See more

Product

Customers had ambiguous experiences with product quality and availability, with some praising the quick... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising quick and next-day delivery,... See more

Staff

People report positive experiences with staff, consistently describing them as helpful, polite, and... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers reporting positive experiences,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everyone I spoke with was so helpful. Just the last conversation with the Dr. He didn't give me a choice as all he said was the drops would be best, as taken sublingually they would have a quicker ef... See more

Company replied

Rated 4 out of 5 stars

The pharmacy is a bit slow at processing prescriptions when they’re sent over by your pharmacy, which is the only downside I’ve noted so far - but it’s a big one, so has taken off a star, as it causes... See more

Company replied

Rated 5 out of 5 stars

Thank you for doing what you said you would do this is very refreshing in my 20yr experiences regarding the health sector. When you are made aware of date and times takes away the anxiety of the unkno... See more

Company replied

Rated 5 out of 5 stars

well impressed with the service, from communication with Alternaleaf and myself to product delivery. I would recommend other people to use them, thank you. emails with updates and progress all re... See more

Company replied


Company details

  1. Online Pharmacy

Written by the company

Montu UK is a leading provider of medical cannabis. Our fully licensed pharmacy allows patients to conveniently order their prescriptions. We’re part of Alternaleaf Clinic, one of the world’s leading medical cannabis companies. With our simple and safe processes, we make treatment easy, reliable, and focused on your health.


Contact info

4.2

Great

TrustScore 4 out of 5

516 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(516)

400 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

This was my first time and everything was simple and went smoothly

June 18, 2026
Montu UK Pharmacy logo

Reply from Montu UK Pharmacy

Hello, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!

Rated 5 out of 5 stars

First time for me.

Fantastic range of products. Very easy to navigate and order. Next day delivery is brilliant. Great service, thank you.

June 18, 2026
Montu UK Pharmacy logo

Reply from Montu UK Pharmacy

Hi Rob, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Quick easy and great service

Quick easy and great service

June 18, 2026
Montu UK Pharmacy logo

Reply from Montu UK Pharmacy

Hi Stephen, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!

Rated 5 out of 5 stars

Absolutely rapid service and the…

Absolutely rapid service and the products are amazing

June 24, 2026
Montu UK Pharmacy logo

Reply from Montu UK Pharmacy

Hi Liam, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Boom

Amazing from start to finish

June 17, 2026
Montu UK Pharmacy logo

Reply from Montu UK Pharmacy

Hello David, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!

Rated 5 out of 5 stars

Excellent quality and service with next…

Excellent quality and service with next day delivery to northern Ireland. Very impressed and would highly recommend

June 24, 2026
Montu UK Pharmacy logo

Reply from Montu UK Pharmacy

Hi Danny, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Quick delivery

Quick delivery, great service

June 24, 2026
Montu UK Pharmacy logo

Reply from Montu UK Pharmacy

Hi Ryan, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!

Rated 5 out of 5 stars

well impressed with the service

well impressed with the service, from communication with Alternaleaf and myself to product delivery. I would recommend other people to use them, thank you.
emails with updates and progress all relevant, not over the top.
working with our postal service excellent.
Only just started with my treatment so relatively happy so far, products may need longer timescale to evaluate properly.
I would invest in this company.
thanks C

June 16, 2026
Montu UK Pharmacy logo

Reply from Montu UK Pharmacy

Hi, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Very fast reliable service

Very fast reliable service

June 24, 2026
Montu UK Pharmacy logo

Reply from Montu UK Pharmacy

Hi Kristofer, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!

Rated 5 out of 5 stars

Easy

All made pretty straight forward and hassle free!

June 17, 2026
Montu UK Pharmacy logo

Reply from Montu UK Pharmacy

Hi Roberts, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!

Rated 5 out of 5 stars

Great can't wait till I can try all the…

Great can't wait till I can try all the other products and see what suits me best 😁

June 24, 2026
Montu UK Pharmacy logo

Reply from Montu UK Pharmacy

Hi Dave, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!

Rated 5 out of 5 stars

Very quick

Very quick, very discreet

June 17, 2026
Montu UK Pharmacy logo

Reply from Montu UK Pharmacy

Hi Aaron, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Amazing service quick responses

Amazing service quick responses

June 24, 2026
Montu UK Pharmacy logo

Reply from Montu UK Pharmacy

Hi Beth, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!

Rated 5 out of 5 stars

Thumbs up 👍

👍good service , 👍 good delivery 👍 good product

June 16, 2026
Montu UK Pharmacy logo

Reply from Montu UK Pharmacy

Hello, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!

Rated 5 out of 5 stars

Absolutely amazing from the start great…

Absolutely amazing from the start great help and advice given

June 16, 2026
Montu UK Pharmacy logo

Reply from Montu UK Pharmacy

Hello, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!

Rated 4 out of 5 stars

It was all good and easy loved it would…

It was all good and easy loved it would rate 5star but there is always room for improvement thanks for being such good and easy way to get medication

June 16, 2026
Montu UK Pharmacy logo

Reply from Montu UK Pharmacy

Hello, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!

Rated 4 out of 5 stars

Great products and service very quick

Great products and service very quick. Would like to see more info on the strains ie:- terpene profile broken down so we can choose the right strain to met our needs

June 30, 2026
Unprompted review
Montu UK Pharmacy logo

Reply from Montu UK Pharmacy

Hello Christopher, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!

Rated 5 out of 5 stars

Very straight forward website with…

Very straight forward website with plenty of high quality products to choose from, next day delivery and a very good price. I'm very pleased so far.

June 16, 2026
Montu UK Pharmacy logo

Reply from Montu UK Pharmacy

Hi Phil, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Easy to navigate

Easy to navigate. Order tracking and item information detailed. Will recommend.

June 16, 2026
Montu UK Pharmacy logo

Reply from Montu UK Pharmacy

Hello Daniel, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!

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