Mood Health Reviews 254

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers had a great experience with this company. Customers are really happy with the staff, often describing them as kind, professional, and attentive listeners who provide helpful guidance and tools. Many people also appreciate the user-friendly experience, especially the convenience of virtual sessions from home. However, some customers were dissatisfied with the service, mentioning difficulties in securing appointments or connecting with a suitable therapist. A few other people also felt that the billing process was confusing and noted issues with customer service, including slow responses or conflicting information.

What people talk about most

Staff

People report positive experiences with staff. Many customers express appreciation for their therapists,... See more

Service

Clients share ambiguous opinions on service. Many reviewers praise their therapists, describing them as... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Some customers appreciate the thoughtful and... See more

User experience

Customers consistently note positive experiences with user experience. Many appreciate the ease and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

At first I thought the hour would feel long and awkward but my therapist has made me feel comfortable opening up. I like how she goes based on what I may need that week or continue on from last sessio... See more

Company replied

Rated 4 out of 5 stars

I can’t afford to go to therapy anymore. I can’t get the help I need. My therapist is a great, but there’s too many sessions needed and the price is too high for every session for me to continue doin... See more

Company replied


Company details

  1. Psychiatrist

Information provided by various external sources

Telepsychiatry Made Easy and Affordable. Prescriptions and Medication Management for Depression and Anxiety. Only $50 per month.


Contact info

3.9

Great

TrustScore 4 out of 5

254 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 76% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 2 out of 5 stars

Great for diagnosis; not so much for therapy

I had a great experience with a psychologist who diagnosed me with ADHD. I was prescribed Adderall by my doctor. Unfortunately, my appointments with my psychologist have been cancelled and rescheduled 4 times in a row! It’s frustrating because I really need to speak with her and I’ve adjusted my schedule 4 times.

October 20, 2024
Unprompted review
Rated 1 out of 5 stars

No providers

No providers. When there is a random choice, the timing is ridiculous.

October 3, 2024
Unprompted review
Rated 5 out of 5 stars

Cool dude!

James is always delightful to talk to. He listens, asks pertinent questions, yet stays friendly and professional.

September 13, 2024
Unprompted review
Rated 1 out of 5 stars

Scam

I’ve been with Mood for over a year now. Started off pretty good and slowly went downhill. Didn’t have insurance and thought this would be a good solution until I can sign up for a new insurance plan, nope! They have a high turnover rate with their psychiatrist and because of their inability to keep psychiatrist for any longer than a month. You end up having to pay every time you get a new psychiatrist. I’ve had 5 different psychiatrist in the span of a year.

September 14, 2024
Unprompted review
Rated 5 out of 5 stars

Carson's Mood Health Review

Mood Health connected me with Sabrina Brown. A really good therapist. Since Sabrina has come into my life MY Mood Health has improved significantly! No pun intended. I am truly grateful and appreciative.
Thank You Mood Health. God Bless

August 25, 2024
Unprompted review
Rated 1 out of 5 stars

Take a number and wait...

I was lined up with someone who took all my information and then attempted to line me up with a therapist. None of the therapists offered to me had available times in the near future that worked with my schedule. I was made to feel like my mental health could wait...as had been the case over the last few years with attempts elsewhere.

May 24, 2024
Unprompted review
Rated 5 out of 5 stars

Seek professional help

My therapist, Sabrina Brown. She is so nice and helped a lot. She's making sure that my feelings are always valid and give me tips to how to cope up. My psychiatrist, Tessie Eberhart. She is so sweet and explain me really well about my anxiety and depression and give me the right medicine for it.

August 22, 2024
Unprompted review
Rated 1 out of 5 stars

The website is absolutely horrible

The website is absolutely horrible! It’s impossible to navigate. It’s very glitchy if you have to cancel an appointment and schedule another. Customer service via email and text is hard to get ahold to resolve matters. The $95 cancellation fee is absolutely ridiculous.

August 21, 2024
Unprompted review
Rated 3 out of 5 stars

I do receive good counseling from…

I do receive good counseling from Michele.
I do, although, wonder if a change in counseling would improve effective improvement with my mental health.
Is it possible to have a change of counselors to see if I could do even better?

July 30, 2024
Unprompted review
Rated 2 out of 5 stars

Having a difficult time scheduling a…

Having a difficult time scheduling a session with a therapist. More than a few of the therapists that are referred to me have areas of expertise that are of no use to me (teenage issues, sexual orientation, etc).

July 17, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding

Outstanding! I will definitely get back in touch when I get relocated. The price is reasonable and the staff are well qualified staff.

April 1, 2024
Unprompted review

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