Fantastic experience Great customer service with very quick responses. They tried to get me this piece I loved but it was not possible in the end, I appreciate the effort. I will definitely buy a... See more
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I have ordered an ANGUI candleholder H92, Black/Gold (height about 1,50m) in November 2021! I am still waiting for the delivery. I was told that some manufacturers experience a number of delays due t... See more
I am waiting for my delivery since one month. I send several emails and didn’t recived any answear. Please, can you inform me about delivery time? Best Dagmara
Company went to bankruptcy. If you want your money back, write a claim to a lawyer, there is an email in the bottom of the web page. Everything was working fine so far but from 4th of May they are... See more
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Ethvert hjem har sit eget udtryk, sine egne beboere og dermed sin egen hverdag og historie - og det er netop her, at identiteten og charmen i det enkelte hjem ligger. Hos Moodings elsker vi det personlige hjem, hvor praktiske funktioner, stemninger, æstetik og sanseindtryk forenes og skaber de smukkeste og bedste rammer for den enkeltes liv.
Contact info
Tømmergravsgade 4B, 2450, København, Denmark
- service@moodings.com
- moodings.com
Very poor executed service
Very poor executed service. No real verification when buying a product. Very slow shipping, waited three weeks for my product that was estimated to arrive within two- three days.
January 2, 2022
Reply from Moodings
Dear André
We are very incomprehensible to what you are writing.
You purchased an order item that had an estimated delivery of 14 business days.
UPS tried to deliver the package to you on the 17th, but as you were not home, they delivered it to a UPS access point.
As you did not pick up the package, the order was sent back to us today, and we have already offered to send it to you again.
Kind regards
Julius
I'd live to give 50 Stars
I'd live to give 50 Stars, but I can only give 5...;-) "Eva" came fast, perfectly packed and in perfect condition. I love Bjørn Wiinblad's creations since I travelled to Denmark with my parents for the first time and many times after that. So the beautiful pot reminds me especially of my mother- her name was Eva!
December 31, 2021
Very bad experience.
Very bad experience.
Moodings is very bad at communicating, there is a big lack of transparency on their website about delays.
We ordered with my wife a lamp from Fritz Hansen (Avion) > it was supposed to take 2 weeks and we received it after 4 months. When they got the lamp in the warehouse they delivered only the cords and forgot the lamp….
We order a konsol from Gubi and one of the marble plate broke. We sent them emails, we called them and it took 3 weeks to get a new one.
Very disappointing experience with this company… I think the big designer brands are even worse because they are covering themselves behind companies like Moodings.
Be careful when your order an item with a lovely discount because it can take for ever to get it.
FYI: We got a free blanket to compensate us.
December 28, 2021
Reply from Moodings
Dear Jean-baptiste
I am truly sorry for the bad experience you have had.
Your order was affected by heavy delays due to Covid-19 and lack of materials. When we finally received the lamp, the order was split in two boxes, and you only received the one. We of course sent the other box as soon as we were notified, but it is of course no excuse, as it is our responsibility to make sure that you receive the whole order.
Regarding the consol; it is of course very unlucky that it was broken on delivery. Sometimes the product is not intact on delivery, and we will of course try to fix the issue at hand as fast as possible.
However, the supplier has to manufacture a whole new product, and that can take some time along with the shipment time on top that. I apologize for the inconveniences you have experienced with our service, and I am sorry that we could not find a better solution.
Kind regards
Moodings
Hurtig levering
Hurtig levering og god robust emballage.
Alt kom i firkantede kasser her til jul så de var nemme at pakke ind.
December 27, 2021
Great products and very helpful staff…
Great products and very helpful staff but in my case the delivery of the lamp takes a lot of time , over 4 month its a bit to long .
December 23, 2021
Non-applicable discount offer
I have been offered a 15% discount that wasn't applicable. I contacted support but didn't get any answer.
December 22, 2021
Unprompted review
Reply from Moodings
Dear Nikita
We are sorry for this review, we have responded to your inquiry immediately - may ask you to check your spam filter maybe our response has ended up there.
You can not combine the discount code with already discounted products. This is stated on the discount code as well as in our terms and conditions.
Wishing you a Merry Christmas
Best regards
Moodings
Products with a soul
Recently my apartment needed refurbishing, for which I have decided to use products from a company, from which the products will give a soul to my surroundings. The Moodings instagram has shown in my discovery page and I felt instantly hooked. Great realisation and customers service. Will be coming again!
December 16, 2021
Unprompted review
God service 👍
December 15, 2021
I ordered two chairs
I ordered two chairs, have been waiting for almost two months, and received till now only one chair… the second one was lost somewhere…
December 8, 2021
Reply from Moodings
Dear Ivan
We are sorry for this bad experience.
First of all, we apologize for the delayed delivery time.
The fact that only 1 of the 2 ordered chairs has been received is a matter we are in the process of investigating further at the freight company and will return as soon as we have feedback from them.
We apologize for the inconvenience this may cause.
Best regards
Moodings
super god kvalitet 👍
December 5, 2021
Reply from Moodings
Kære Lilian
Tak for de pæne ord, vi er dog kede af at se dette kun gav 1 stjerne ud af 5 mulige og håber du har lyst til at ændre dette.
Ønsker dig en god dag.
Dbh Moodings
Still haven't received the goods
Still haven't received the goods. Ordered 2 weeks ago and each time they say it is coming. It was marked 3-4 days on the website. No urgency form their customer service and they failed to understand that I had ordered them for an important event. I would never recommend this company to anyone.
December 5, 2021
Reply from Moodings
Dear Steve
We are sorry for the delay you experienced on your order.
Unfortunately, we have experienced a number of delays in recent times, due to corona related challenges in production, which is why delivery has been postponed.
We can happily see that the order is as being delivered to you now, you must finally contact customer service if this is not the case.
Sorry for the delay.
Best regards
Moodings
Could be better…
I am very happy with the quality of the table I ordered. Nevertheless, during delivery the a corner of the table was damaged. I informed Moodings twice about my disappointment but had no answer from them…
I really like the website and designer’s selection but they should choose another company for the delivery and be more reactive…when a problem occur
December 3, 2021
Super Service
November 30, 2021
I had to wait 8 weeks before my order…
I had to wait 8 weeks before my order arrived. So that was disappointing. Only after inquiries I learned there was a delay in shipment. It would have been great if you would have informed me by your selves.
November 21, 2021
Reply from Moodings
Dear Miriam.
We are sorry the delay you experienced on your order.
Unfortunately, we have experienced a number of delays recently, due to corona related challenges in production, which is why the delivery has been postponed several times due to the item being backordered, as stated to you per. mail.
Both we and the supplier apologize for the long wait you have experienced.
Best regards
Moodings
Order was delayed by 6 weeks.
Order was delayed by 6 weeks. A small lamp shade delayed the whole 7000dkk order up by 6 weeks, as I found out in the last couple of days. At no point did they suggest to send this shade later or cancel this part of the order. I thought the whole order was delayed. Even after multiple emails chasing and explaining that we were left without any kitchen lights because of this delay they never specified it was just a minor item that was holding back everything else.
Rather frustrating.
November 16, 2021
Reply from Moodings
Hi Lara
We are really sorry about the delay that has been on the lampshade.
Our suppliers are experiencing major delays on several items due to the covid situation in the world.
We can only apologize for this, but we hope despite the delay, that you are satisfied with the other lamps from the order.
Best regards
Moodings
Beautiful furniture and great customer service
Everything was perfect. Great item and very responsive and helpful customer service. I would certainly buy here again. :)
November 10, 2021
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