Jellycat Product was not what I ordered much smaller and different color. Charged for larger product but realized one sent was counterfeit. Responded they would send the right product weeks ago. I’ve... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hello when you have ordered off this…
Hello when you have ordered off this site how lomg as it took to come?my son has spent quite a bit on a lego book he wanted still waiting for it to arrive and when I email they don't seem to reply is there another way you can contact them?
Long delivery times
Vert long delivery times, Longer than indicatie on their site.
If I could give zero stars I would
If I could give zero stars I would. I ordered a Jellycat bunny. The bunny I received was definitely NOT a Jellycat! It was some poorly made knock off with no tags or anything. About to start the return process to get a refund but I don’t have high hopes at all. A complete SCAM!! Stay away!
Nothing received
Still nothing received after ordering in the beginning of december!
Fraudsters
They sent a different item than the one in the order. E-mail contact is terrible - they do not answer questions. They blame the customer for another item.
They don't want to pay the cost of returning a bad order. I DO NOT RECOMMEND !!!!!
The worst
The worst. My order was defect, so I e-mailed them. This was back in november. They were very friendly and told me they would send a new item. But this never happened. I have sent many mails from then, they always responded, said I have to be patient, but never sent a new item. It’s a scam. I am really dissapointed. Paid 40 euros for thrash.
I would give ZERO stars but it won’t…
I would give ZERO stars but it won’t let me. Absolute scammers, sent me the wrong item and said I had to wait 5weeks for the replacement and I it’s been about 11weeks and they are awaiting their warehouse to get back to them - please do not buy from this company. They make me feel sick, i blight and paid with good faith and they have taken my money and made me feel like a fool
Ordered A supposedly Jackson storm car…
Ordered A supposedly Jackson storm car for my grandsons birthday on the 14th of January did it on express delivery????? cost £14.50 it landed today the total cost was £37.50 it’s same size as I would pay £5.50 at tescos for a little monster truck 7 cm by 5 ..It’s a plain grey car sat on big wheels what a joke.
Save your money this site is a rip off
I
12th July I am now am asked for details of order 6 months after the event !!!!!!!!! sorry I don’t keep on file companies I would not use again I will ask my daughter if she can find the car and I will post a picture…………
Bad bad bad customer service and info…
Bad bad bad customer service and info on the website
Ripped Off
Do not buy from this company. What we ordered and paid for was not even close to what we received. What a ripoff.
Is there a way to give “no stars” SCAM
Is there a way to give “no stars”? SCAMMERS! Got me for $35
Scam
Scam. I got a fake product and they keep lying that the original is on its way. It was supposed to be a gift, but it would be a shame to give this piece of garbage, that I received instead to a child. Double lost of money.
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY
bought a lego set as a Christmas present. Came in clear plastic packet, no box, no diagrams to build the set.
Fought via email to return and get a refund before being given an address that didn't exist so I couldn't return. I couldn't be bothered wasting anymore time so just give up.
Basically set fire to £40 buying off these jokers
Do not buy from this company
Do not buy from this company. Avoid if you can. I bought a toy for my son but was delivered a different item. Though they will refund me the cost, they will not cover the shipping charges and as it is overseas shipping it will not be cheap. Regardless of the amount it is absurd that the buyer should be responsible for the shipping cost when it was their error in the first place.
DO NOT USE THIS COMPANY...THEY ARE NOT…
DO NOT USE THIS COMPANY...THEY ARE NOT WHO YOU THINK THEY ARE!!!
They advertised a genuine Nintendo Switch Pro Controller which I duly bought...they sent me an unbranded Chinese version. No resolution in sight. DO NOT USE THIS 'COMPANY'!!!
Please don't buy anything from this…
Please don't buy anything from this website! Fake stuff, poor quality!
I bought lego for my son,but what I received is not real lego. Also I bought Jay’s Titan Mech, but they sent something else instead! Very disappointed!
I request a refund, and they ask me to pay the postage fee !
That is totally Scam!
Bad Experience and Bad Quality
I bought a Dreamworks Dragons Lightfury Light Fury.
And I would highlight few points.
1. The photo of the dragon is not the same as reality. The wings are not soft and they are yellow on edges.
2. They didn’t specify anywhere that they're not refunding shipping costs and even more, they didn’t specify anywhere that the customer would cover the return shipping costs
3. The delivery wasn’t in the specified time
Basically you're forced to keep the item, unless it's very expensive
Complete scam
Complete scam, ordered catan cities and knights for £40. Pieces all tacky plastic when should be wood. Images on playing cards so pixelated you can obviously see they’ve been pirated. DO NOT BUY FROM HERE!
This company has absolutely pathetic…
This company has absolutely pathetic service. I have not received my delivery in over a month and somehow they have no tracking facilities if it is a standard delivery. In my opinion, this is not legitimate and I would never advise anyone from ordering
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







