Moon Walk Baby Reviews 431

TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, most reviewers were let down by their experience overall. Many customers report receiving products that were not as ordered, often being smaller, a different color, or of questionable authenticity despite being advertised as genuine. The quality of the items received is frequently described as poor, with cheap materials, missing accessories, and pieces that don't fit together. Reviewers also express significant dissatisfaction with the website, noting that it displays authentic images for products that turn out to be not genuine upon arrival. Furthermore, many people struggle to obtain refunds for these incorrect or not genuine items, often facing unresponsiveness or being offered replacements that never arrive. Some people also felt that their orders were not delivered in a timely manner, with some never receiving their items at all.

What people talk about most

Product

Customers consistently express strong dissatisfaction with the products received, frequently reporting that... See more

Quality

Customers had negative experiences with quality, frequently reporting that they received items that did not... See more

Website

People report negative experiences with the website, primarily due to items not matching the authentic images... See more

Refund

Clients share negative opinions on refund, with many reporting significant difficulties in obtaining their... See more

Order

Reviewers express significant dissatisfaction with their orders, with many reporting that they did not... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Jellycat Product was not what I ordered much smaller and different color. Charged for larger product but realized one sent was counterfeit. Responded they would send the right product weeks ago. I’ve... See more

Rated 1 out of 5 stars

COUNTERFEIT Jellycat product - but not cheaper prices and they clearly use authentic Jellycat pictures online. I will report this transaction to my bank and hopefully get a refund. Come on real Jelly... See more

Rated 1 out of 5 stars

Bought a lego item for £69.99....rhe photo shows an official lego set it a box, however it's fraudulently advertised as it arrives in plastic bags with a instruction manual that is definitely not offi... See more

Rated 1 out of 5 stars

Terrible service. Selected express shipping for a backpack, that guaranteed 1-3 business day delivery, and the item took 15 days to arrive. No longer needing the item at that time, I requested a refun... See more



Contact info

1.3

Bad

TrustScore 1.5 out of 5

431 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Hello when you have ordered off this…

Hello when you have ordered off this site how lomg as it took to come?my son has spent quite a bit on a lego book he wanted still waiting for it to arrive and when I email they don't seem to reply is there another way you can contact them?

February 17, 2024
Unprompted review
Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would. I ordered a Jellycat bunny. The bunny I received was definitely NOT a Jellycat! It was some poorly made knock off with no tags or anything. About to start the return process to get a refund but I don’t have high hopes at all. A complete SCAM!! Stay away!

February 16, 2024
Unprompted review
Rated 1 out of 5 stars

Fraudsters

They sent a different item than the one in the order. E-mail contact is terrible - they do not answer questions. They blame the customer for another item.
They don't want to pay the cost of returning a bad order. I DO NOT RECOMMEND !!!!!

January 24, 2024
Unprompted review
Rated 1 out of 5 stars

The worst

The worst. My order was defect, so I e-mailed them. This was back in november. They were very friendly and told me they would send a new item. But this never happened. I have sent many mails from then, they always responded, said I have to be patient, but never sent a new item. It’s a scam. I am really dissapointed. Paid 40 euros for thrash.

December 4, 2023
Unprompted review
Rated 1 out of 5 stars

I would give ZERO stars but it won’t…

I would give ZERO stars but it won’t let me. Absolute scammers, sent me the wrong item and said I had to wait 5weeks for the replacement and I it’s been about 11weeks and they are awaiting their warehouse to get back to them - please do not buy from this company. They make me feel sick, i blight and paid with good faith and they have taken my money and made me feel like a fool

January 30, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered A supposedly Jackson storm car…

Ordered A supposedly Jackson storm car for my grandsons birthday on the 14th of January did it on express delivery????? cost £14.50 it landed today the total cost was £37.50 it’s same size as I would pay £5.50 at tescos for a little monster truck 7 cm by 5 ..It’s a plain grey car sat on big wheels what a joke.
Save your money this site is a rip off
I
12th July I am now am asked for details of order 6 months after the event !!!!!!!!! sorry I don’t keep on file companies I would not use again I will ask my daughter if she can find the car and I will post a picture…………

January 29, 2024
Unprompted review
Rated 1 out of 5 stars

Ripped Off

Do not buy from this company. What we ordered and paid for was not even close to what we received. What a ripoff.

January 18, 2024
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. I got a fake product and they keep lying that the original is on its way. It was supposed to be a gift, but it would be a shame to give this piece of garbage, that I received instead to a child. Double lost of money.

January 18, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY

bought a lego set as a Christmas present. Came in clear plastic packet, no box, no diagrams to build the set.

Fought via email to return and get a refund before being given an address that didn't exist so I couldn't return. I couldn't be bothered wasting anymore time so just give up.
Basically set fire to £40 buying off these jokers

December 14, 2023
Unprompted review
Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company. Avoid if you can. I bought a toy for my son but was delivered a different item. Though they will refund me the cost, they will not cover the shipping charges and as it is overseas shipping it will not be cheap. Regardless of the amount it is absurd that the buyer should be responsible for the shipping cost when it was their error in the first place.

January 15, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY...THEY ARE NOT…

DO NOT USE THIS COMPANY...THEY ARE NOT WHO YOU THINK THEY ARE!!!
They advertised a genuine Nintendo Switch Pro Controller which I duly bought...they sent me an unbranded Chinese version. No resolution in sight. DO NOT USE THIS 'COMPANY'!!!

January 8, 2024
Unprompted review
Rated 1 out of 5 stars

Please don't buy anything from this…

Please don't buy anything from this website! Fake stuff, poor quality!
I bought lego for my son,but what I received is not real lego. Also I bought Jay’s Titan Mech, but they sent something else instead! Very disappointed!
I request a refund, and they ask me to pay the postage fee !
That is totally Scam!

January 2, 2024
Unprompted review
Rated 1 out of 5 stars

Bad Experience and Bad Quality

I bought a Dreamworks Dragons Lightfury Light Fury.
And I would highlight few points.
1. The photo of the dragon is not the same as reality. The wings are not soft and they are yellow on edges.
2. They didn’t specify anywhere that they're not refunding shipping costs and even more, they didn’t specify anywhere that the customer would cover the return shipping costs
3. The delivery wasn’t in the specified time

Basically you're forced to keep the item, unless it's very expensive

January 10, 2024
Unprompted review
Rated 1 out of 5 stars

Complete scam

Complete scam, ordered catan cities and knights for £40. Pieces all tacky plastic when should be wood. Images on playing cards so pixelated you can obviously see they’ve been pirated. DO NOT BUY FROM HERE!

January 9, 2024
Unprompted review
Rated 1 out of 5 stars

This company has absolutely pathetic…

This company has absolutely pathetic service. I have not received my delivery in over a month and somehow they have no tracking facilities if it is a standard delivery. In my opinion, this is not legitimate and I would never advise anyone from ordering

January 9, 2024
Unprompted review

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