Moon Walk Baby Reviews 431

TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, most reviewers were let down by their experience overall. Many customers report receiving products that were not as ordered, often being smaller, a different color, or of questionable authenticity despite being advertised as genuine. The quality of the items received is frequently described as poor, with cheap materials, missing accessories, and pieces that don't fit together. Reviewers also express significant dissatisfaction with the website, noting that it displays authentic images for products that turn out to be not genuine upon arrival. Furthermore, many people struggle to obtain refunds for these incorrect or not genuine items, often facing unresponsiveness or being offered replacements that never arrive. Some people also felt that their orders were not delivered in a timely manner, with some never receiving their items at all.

What people talk about most

Product

Customers consistently express strong dissatisfaction with the products received, frequently reporting that... See more

Quality

Customers had negative experiences with quality, frequently reporting that they received items that did not... See more

Website

People report negative experiences with the website, primarily due to items not matching the authentic images... See more

Refund

Clients share negative opinions on refund, with many reporting significant difficulties in obtaining their... See more

Order

Reviewers express significant dissatisfaction with their orders, with many reporting that they did not... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Jellycat Product was not what I ordered much smaller and different color. Charged for larger product but realized one sent was counterfeit. Responded they would send the right product weeks ago. I’ve... See more

Rated 1 out of 5 stars

COUNTERFEIT Jellycat product - but not cheaper prices and they clearly use authentic Jellycat pictures online. I will report this transaction to my bank and hopefully get a refund. Come on real Jelly... See more

Rated 1 out of 5 stars

Bought a lego item for £69.99....rhe photo shows an official lego set it a box, however it's fraudulently advertised as it arrives in plastic bags with a instruction manual that is definitely not offi... See more

Rated 1 out of 5 stars

Terrible service. Selected express shipping for a backpack, that guaranteed 1-3 business day delivery, and the item took 15 days to arrive. No longer needing the item at that time, I requested a refun... See more



Contact info

1.3

Bad

TrustScore 1.5 out of 5

431 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam

Scam! Ordered backpack said delivery 2-3 days (for new school year)
Realised this was not possible after irder and wanted to cancel. They said it was too late eventhough they only dispatched it 7 days later

I have received the item, not the worst to be fair. But i dont need it anymore and was promised i can return.

They stopped replying to me now - no return/refund. Cant believe i fell for this scam

September 5, 2024
Unprompted review
Rated 1 out of 5 stars

Fake, cheap knock-offs

They advertise a PS4 Dualshock 4 controller describing it as OEM and showing images of the OEM version but the one delivered is a cheap knock-off not even a refurbished controller.

June 26, 2024
Unprompted review
Rated 4 out of 5 stars

The Lego starwars republik dropship…

The Lego starwars republik dropship with at-ot walker was indeed not real Lego, but the quality of the set is really good and is almost identicle to the real deal. I, as a Lego collector almost didnt know it was fake until i saw the description manual. Otherwise then that i totaly recommend buying this because this set in Lego would have costed almost 5 times the price.

July 13, 2024
Unprompted review
Rated 5 out of 5 stars

I did order 2 items

I did order 2 items
Got only one
Before I was going to write to them, they sent me an e-mail that the other item was sold out and they had sent the money back! And so it was!
No problems at all! 🌷

June 17, 2024
Unprompted review
Rated 1 out of 5 stars

Will not recommend

I will never buy from them again. They are thieves. My son ordered a lego set from them in January 2024 and still haven't received anything. When you follow up they give empty promises. This is a scam!

July 11, 2024
Unprompted review
Rated 1 out of 5 stars

Fake Company!

Fake Company!! Try to track order on the e-mail received from them. Then the reply is: "this e-mail does not exist". What a lot of nonsens. Paid a lot of money, but I am sure it is down the drain now.

May 4, 2024
Unprompted review
Rated 1 out of 5 stars

Would give zero stars if I could

Would give zero stars if I could. Ordered a Star Wars light saber blade builder but they have sent a fake which doesn't connect to other sabers and is worth about £3
Didn't even attempt to look like a Star Wars genuine merchandise

May 2, 2024
Unprompted review
Rated 1 out of 5 stars

Fake funko pops

I bought 2 funko pops. Very silly I am usually so careful especially when the company doesn’t offer PayPal options.
I tried to cancel the day after ordering when I realised it was a fake distributor but they said I’d have to wait until product arrived. I have, now they are here and they are poor, the plastic is less dense than funkos usually are and brittle , the colouring detail is poor, they are clearly fake. Can I get any feedback from customer service ? Nothing.

April 15, 2024
Unprompted review
Rated 1 out of 5 stars

They sent wrong item and customer service appalling

They sent wrong item and the communication was very slow. I know they’re the other side of the world but it often was 2/3 days to respond. I asked for a refund as the item would no longer arrive in time so didn’t want a replacement
After lots of waiting for a response I was given a tracking number and they’d sent a replacement out, despite me wanting to cancel the order and refund. I was happy to send the item received back.
Their customer service was appalling, didn’t listen to me as a customer at all.
Can’t comment on the actual item as I managed to find it closer and cheaper in the end so purchased it there.
Awful customer service - would never buy from them again and wish I’d read here first!

March 16, 2024
Unprompted review
Rated 5 out of 5 stars

Got exactly what I ordered!

Ordered a LEGO replica kit, priced below 10% of the original. Looks perfectly OK! Fast delivery!!!
Now I have built the giant model -
The original set contains 2503 pieces. There were only 3 (standard LEGO) pieces missing in the kit and in addition there were about 100 pieces left over.
If original LEGO is 1000 quality points, this replica was 998, i.e. absolutely fantastic!!!

March 25, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible company

Terrible company. Fraud company. I bough the Lego Minecraft was wrote as original but i received poor quality toy branded as Minecraft Lego and they asked to refund the item to Hong Kong that delivery have crazy costs and I need pay it. It’s this violates consumer rights and buyer legislation in the UK. They respond so slowly that the return deadlines are exceeded, they are deliberately stalling for time

February 13, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT USE. CON ARTISTS

Dò not buy from this sham website....EVER! Ordered a toy for nephews birthday. Paid €50 and got a little plastic toy in a tiny box that you'd find in a christmas cracker. Feeling absolutely annoyed with myself because I was fooled by this Hong Kong based scam of a website. I'm trying to be polite here but they're scumbags whoever is running this con of a website

March 1, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look