Moovers Mobility Lovers Reviews 460

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and smoothness of the rental process. Many people appreciate the helpful, polite, and professional staff, often describing them as accommodating and friendly. The quality of the cars is frequently mentioned, with consumers noting they are clean, well-maintained, and often in new condition. However, some customers also noted issues with the location, specifically regarding finding the car or the drop-off spot. A few other people also felt that the staff could be rude or that there were attempts at upselling. There were also isolated reports of long waiting times for airport pickup.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the efficiency and... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

Product

Reviewers highlight positive aspects of the product, with many customers praising the excellent condition of... See more

Location

Users describe ambiguous interactions with location. Many customers appreciate the convenience of the offices... See more

Quality

Consumers find quality to be positive. Many reviewers consistently praise the excellent condition of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Moovers has now become my default hire company in Spain. Booking process very easy, staff always friendly and helpful. Return process easy. Transport to and from airport is frequent. The WhatsApp comm... See more

Company replied

Rated 5 out of 5 stars

Best rental company I've ever had, 4 times already. Three times in Alicante and now for the first time on Mallorca. Good selection of well kept cars, very clear and transparent all-in pricing, just tw... See more

Company replied

Rated 5 out of 5 stars

Hired a car from Moovers recently. Paid for highest level of covers when booking to avoid a credit card security deposit (as we not dot have credit cards). Paid around £3 a day extra to have a Mercede... See more

Company replied

Rated 5 out of 5 stars

I don’t write reviews often, however, Moovers is one of the best car rental companies which you can use. Friendly (personal!) service, clear instructions, they inspect the car before (they m... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

ES : Moovers Mobility Lovers somos el Rent a Car de la tranquilidad y la confianza. Encontrarás nuestras oficinas en el Aeropuerto de Alicante y en Dénia. Reserva con nuestra Tarifa Infinity , con seguro a todo riesgo y kilómetros ilimitados, para viajar sin preocupaciones con vehículos nuevos y premium. Puedes consultar todos las ofertas y condiciones en nuestra web, www.moovers.es. Elige entre más de 200 coches, y conduce el coche que elijas gracias a nuestros modelos garantizados. Gestiona todas tus reservas a través de la web, o por teléfono o WhatsApp, ¡como tu prefieras! Ven a visitarnos y recoger tu vehículo de 07:00 a 23:00 . GB : Moovers Mobility Lovers , we are a Car Hire focused in transparency, honesty and give you a piece of mind. You will find our office at Alicante Airport and Dénia. Hire your car with our Infinity Rate , a full package with unlimited millage and fully comprehensive insurance, made to travel hassle-free. You can find out more about our offers and terms and conditions on our website, www.moovers.es You will be able to chose between our more than 200 cars and drive the vehicle you have selected. Manage all your booking online, by phone or WhatsApp, up to you! Come to visit us and pick up your car from 07:00 to 23:00 .


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

460 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 52% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

2nd time using Moovers and very happy…

2nd time using Moovers and very happy with the service again
Collection from airport was swift, service through the actual paperwork was all quick due to the option of completing online before collection. Usual offer of additional insurance but wasn’t pushed
Drop off was just as slick without any hiccups

Will definitely be using them again

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Moovers

Great experience with Moovers! After a very stressful experience with Goldcar last year I was worried who to go with. Very reasonably priced, great car, lovely staff and all very easy and stress free. Highly recommend!

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Super experience!!

Brilliant service from start to finish. We used Moovers for the first time on a trip to Alicante in February 2026. The staff were great, respectful and not a bit pushy. The car was near new and was spic and span. Our airport collection and dropping were smooth and efficient - any apprehensions about using a shuttle were completely unfounded. Our experience was on a par with any previous airport car collection. I could not recommend Moovers more highly. 10/10

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Efficient service and a practically new car

I had a very good experience. Communication was excellent and always prompt, and the self-service procedure for both picking up and returning the car was simple and quick. In Alicante, the car is collected from the parking lot right in front of the airport, just a few steps away, which is very convenient. I was also given a Mercedes that was practically new. An excellent experience that I would definitely recommend.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

I recently rented a car from this…

I recently rented a car from this company and was really happy with the service. They offer a convenient online self check-in option, which saves you a lot of time and avoids waiting in line at the counter. The car was in mint condition, and everything went smoothly. I highly recommend this company!

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

That was the best ever experience…

That was the best ever experience renting a car, I had problem with my ePIN and the team was very patient until I got fixed IT with my bank. Got fresh brand new car, return was smoth, zifnyou can choose them. Thank you

February 15, 2026
Unprompted review
Rated 1 out of 5 stars

Really unhappy with the way I was…

Really unhappy with the way I was treated by these people. I had a booking. I asked what the cancellation policy was and they answered but also cancelled my booking. I told them that I didn’t want them to cancel. Told me that it wasn’t their problem and reach out to broker. They would not help me. So ended up having terrible experience with this company and doyouspain

February 6, 2026
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Hello Mr. Francis:
We have reviewed your reservation, and it was you who informed us that you wanted to cancel your trip and your reservation. All of this is recorded in our database, and you were clear about it. You made the reservation through Doyouspain and also canceled it with them. Later, you indicated that you wanted to reactivate your reservation, but since it was a booking that did not come through our website, we cannot manage it.
However, you still gave us a 1-star rating. In any case, it would be nice if Trustpilot also allowed rating clients.
Best regards.

Rated 5 out of 5 stars

Excellent service

Excellent service, I’ve booked a car from them with fly&drive service for 3 days and everything was great , the car was very nice and in very good condition. Definitely recommend .

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Totally professional bunch

Totally professional bunch, probably the best car-hire outfit I've dealt with in 20+ years of hiring cars throughout Europe. Couldn't fault them and you'd be mad to go anywhere else if you're using Alicante Airport.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

10/10 would do again

This was such a smooth hire car service. I am Australian and they were beyond helpful with everything and beautiful car. Very attentive to text messages and all questions the pick up and drop of was great. Everytime I called I had a perfect English speaking person. I would definitely recommend to a friend or family.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

The communication was great from the start and the staff lovely

The communication was great from the start, the online confirmation process was easy, communication on pick up was great(all done by WhatsApp) and made for little delay in being picked up. The check out process is very professional, they take pictures of the car and forward these to you so you all have a reference for check in time at the end of the rental. The bonus is the staff at Alicante are lovely and helpful.

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great company

I used Moovers for the first time. Easy pickup and return of the car at the airport parking lot. Great service, a clean, well-maintained new car. Clear instructions via WhatsApp and quick responses. I will definitely use their services again next time.

December 26, 2025
Unprompted review
Rated 1 out of 5 stars

Simply -1.

-1.

I am writing to express my strong dissatisfaction with your policy requiring a boarding pass for the day of rental.

I am arriving on December 29th and picking up the car on January 1st. Your requirement to have a flight on the exact day of car collection is absurd and discriminatory against travelers who stay in hotels before renting.

This policy is hidden and unacceptable for a professional car rental company.

Gladly they refunded me before everything happened.

December 27, 2025
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Hello Serhii:
Our policy regarding the requirement to have flights linked to the rental is completely clear and in no way hidden. In fact, at the moment you made the booking without including the flight details, an automatic email was sent to you informing that flights are an essential requirement in order to proceed with the rental.
We understand that this condition may seem illogical to you, but it is a non-negotiable internal policy for us. As you correctly mentioned, the refund was processed quickly and automatically, so you did not receive any service nor incur any cost on our part.
Thank you for your comment anyway.
Kind regards.
Moovers Team

Rated 5 out of 5 stars

We wanna thank moovers for the good and…

We wanna thank moovers for the good and fast service! Next time i book by moovers!

Greetz Dion

December 7, 2025
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Hi Dion:
Thank you for your kind words! We’re glad you enjoyed our service and we’ll be happy to assist you again on your next booking. Kind regards. Moovers Team.

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