Poor fact sheet and product risk transparency e.g. if filtering on global fixed interest products, in most cases cannot see in what countries the “global” bonds are issued and the denominated currency... See more
Company replied
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Abysmal experience. New "improvements" were the opposite. They have no idea what advisors need. Inconsistent quality of data, brutal search refinement capabilities. Finally, I gave up. Went to canc... See more
Company replied
The reviews of individual stocks, funds and ETFs are good. Their suggestions for investing are so-so, touting a good dividend payor who hasn't increased its divdend in years! But the real problem is... See more
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Total rip off. I had cancelled my subscription and because they have a s***ty system, I still had to cough up $34.95, even though I screen printed my cancellation. Apparently I was supposed to get a c... See more
Company replied
1.8
Poor
130 reviews
Replied to 77% of negative reviews
Typically replies within 2 weeks
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HACKED !!
HACKED !!! Premium subscriber for 2 months . As other posters found website not user friendly and tools useless, I used it for general information which is avaliable elesewhere free- !Then account blocked.! Customer service, explained "regularly close accounts to stop fraud" a ludicrous excuse. Numerous mails eventually discovered my account had disappeared, and with it my data, including credit card details. I asked for a refund and assurance that no data lost - NO RESPONSE.
Imagine if it was trading account !!!
My recommendation stay away . Avoid it at all costs its unsafe an cant be trusted with your data.
June 29, 2021
Unprompted review
Reply from Morningstar
Thank you for getting in touch and letting us know about the issues you’ve experienced with our support. We’re genuinely sorry to hear that your expectations weren’t met, and we understand how frustrating this must have been.
Providing excellent support is a top priority for us, and we clearly didn’t meet that standard on this occasion. We’re working hard to ensure our team is better prepared to assist you in the future.
If there’s anything we can do to put this right, please don’t hesitate to contact us at retail-intl-feedback@morningstar.com. We really appreciate your patience as we work to improve.
Thanks again for bringing this to our attention.
Regards,
Morningstar
Do not use this service it is useless
Do not use this service it is useless. I paid for premium membership but none of the tools worked wasted my money. I sent several emails complaining but nothing was done. They offered me one-month complimentary extension to my premium account as compensation but that did not work either.
May 29, 2021
Unprompted review
Reply from Morningstar
Thank you for getting in touch and letting us know about the issues you’ve experienced with our support. We’re genuinely sorry to hear that your expectations weren’t met, and we understand how frustrating this must have been.
Providing excellent support is a top priority for us, and we clearly didn’t meet that standard on this occasion. We’re working hard to ensure our team is better prepared to assist you in the future.
If there’s anything we can do to put this right, please don’t hesitate to contact us at ukretailsupport@morningstar.com. We really appreciate your patience as we work to improve.
Thanks again for bringing this to our attention.
Regards,
Morningstar
8 times I have attempted to unsubscribe…
8 times I have attempted to unsubscribe and 8 times my request has been ignored, ZERO STARS MORE SUITABLE
May 20, 2021
Unprompted review
Reply from Morningstar
Thank you for getting in touch and letting us know about the issues you’ve experienced with our support. We’re genuinely sorry to hear that your expectations weren’t met, and we understand how frustrating this must have been.
Providing excellent support is a top priority for us, and we clearly didn’t meet that standard on this occasion. We’re working hard to ensure our team is better prepared to assist you in the future.
If there’s anything we can do to put this right, please don’t hesitate to contact us at help.au@morningstar.com or give us a call on 1800 03 44 55. We really appreciate your patience as we work to improve.
Thanks again for bringing this to our attention.
Regards,
Morningstar
Want to access their analyis... but utterly useless service…
April 2021. Really want access to the Morningstar analysis, but setting up an account is incredibly hard. I had a free US account, looked at the UK version and decided it made more sense to use. Although both sites use the same user credentials, my US account was recognised but not the UK. It would not allow me to set up an account on the UK side (saying my email address was already in use, but would not allow me to reset my password). Only resolved with two phone calls.
That was the start... now trying to sign up to the Premium service. Impossible, put in all details but just keeps redirecting to a blank sign up form. More phone calls, talking to someone who is just there to answer calls not provide assistance. Waiting for a call back. Useless useless useless. How in this day and age can it be so difficult to sign up for a subscription and give money to a company!!!
Looking at alternative competitors.
April 29, 2021
Unprompted review
Reply from Morningstar
Thank you for taking the time to share your feedback with us. We always appreciate hearing from our users, as it helps us understand what’s important to you and how we can improve.
We understand that certain features or functionalities are important to you, and we’re continuously working to enhance our platform. Your comments and suggestions have been shared with our development team for consideration in future updates.
We’re always striving to improve, and your feedback is invaluable to that effort. If you would like to speak to one of our team members, please don’t hesitate to contact us at ukretailsupport@morningstar.com.
Thanks again for helping us improve!
Regards,
Morningstar
Invest is a better tool, certainly not Morningstar
The Canadian version of the Premium platform is useless. Graphs don't work, it is not possible to import trades, the interface is beyond dated, even your profile information section is broken.
Don't waste your money, this tool needs a MAJOR overhaul before providing any value for portfolio management.
March 3, 2021
Unprompted review
Reply from Morningstar
Thank you for taking the time to share your feedback with us. We always appreciate hearing from our users, as it helps us understand what’s important to you and how we can improve.
We understand that certain features or functionalities are important to you, and we’re continuously working to enhance our platform. Your comments and suggestions have been shared with our development team for consideration in future updates.
We’re always striving to improve, and your feedback is invaluable to that effort. If you would like to speak to one of our team members, please don’t hesitate to contact us at joe@morningstar.com.
Thanks again for helping us improve!
Regards,
Morningstar
Hopeless
Hopeless. Hopeless. Hopeless. Signed up for a Premium subscription for their UK site, twice. Tried to use their x-ray tool, but couldn't get it to work. Kept on getting a runtime error. Tried to access securities through the stock screener, using three different browsers and couldn't. Took multiple screenshots, phoned numerous times, wrote numerous emails. At one stage, I granted their tech team access to my laptop to take screenshots of the problems. No-one got back to me with feedback. In other phone calls they told me that the developers were working on the x-ray issue, and that's the last I heard of that problem. Three weeks down the line I cancelled my membership. Got sick and tired of writing emails, taking screenshots, phoning, being put through the Mumbai office, etc etc.
January 19, 2021
Unprompted review
Reply from Morningstar
Thank you for taking the time to share your feedback with us. We always appreciate hearing from our users, as it helps us understand what’s important to you and how we can improve.
We understand that certain features or functionalities are important to you, and we’re continuously working to enhance our platform. Your comments and suggestions have been shared with our development team for consideration in future updates.
We’re always striving to improve, and your feedback is invaluable to that effort. If you would like to speak to one of our team members, please don’t hesitate to contact us at ukretailsupport@morningstar.com.
Thanks again for helping us improve!
Regards,
Morningstar
Failed IT and failed help desk
Tried to get a premium trial but the payment system wouldn't accept any of my cards so I didn't even start it. 14 days later they tried to take money from my account. I wrote to them explaining that I hadn't had the trial because their IT had failed. The "help" centre sent me a stock response saying they always take money after the trial period has ended and that I couldn't have a refund, but they would turn off the auto renew. They then closed the help ticket so I couldn't reply to tell them that they hadn't bothered to read my original email.
November 11, 2020
Unprompted review
Reply from Morningstar
Thank you for getting in touch and letting us know about the issues you’ve experienced with our support. We’re genuinely sorry to hear that your expectations weren’t met, and we understand how frustrating this must have been.
Providing excellent support is a top priority for us, and we clearly didn’t meet that standard on this occasion. We’re working hard to ensure our team is better prepared to assist you in the future.
If there’s anything we can do to put this right, please don’t hesitate to contact us at ukretailsupport@morningstar.com. We really appreciate your patience as we work to improve.
Thanks again for bringing this to our attention.
Regards,
Morningstar
Appalling service
I have rang the UK Morningstar head office number in London (as per Google search) and tried various options such as zero to speak to reception, 2 to speak to help with the website and on all four occasions my call has been cut off before speaking to anybody. I then called a sales telephone number for Morningstar which ended up in Mumbai, I explained my problem and then the line went dead. I rang back again and explained the problem to the Mumbai office for a second time and they did not seem particularly bothered that my phone call kept getting cut off. I then tried to sign up to the Premium service as Morningstar no longer allow Financial Express access to the their fund research sheets, hence forcing us to subscribe to a service with them but the website gave a message stating that it was experiencing issues creating the premium subscription so was unsuccessful. So far I have wasted an hour and have got absolutely nowhere. Zero customer service, that is if you can get through and not get cut off. Amazing to think Morningstar charge fund management groups to interview them and publish their results only to make these result nigh-on-impossible for Financial Advisers to access.
October 21, 2020
Unprompted review
Reply from Morningstar
Thank you for getting in touch and letting us know about the issues you’ve experienced with our support. We’re genuinely sorry to hear that your expectations weren’t met, and we understand how frustrating this must have been.
Providing excellent support is a top priority for us, and we clearly didn’t meet that standard on this occasion. We’re working hard to ensure our team is better prepared to assist you in the future.
If there’s anything we can do to put this right, please don’t hesitate to contact us at ukretailsupport@morningstar.com. We really appreciate your patience as we work to improve.
Thanks again for bringing this to our attention.
Regards,
Morningstar
Morningstar Premium not worth it
I have been a Morningstar Premium customer for 10+ years. This morning the company had a major software problem dropping at least my account update (not sure how many more). This is the 4th problem with my Premium account - the prices are right, the shares are right, but my daily portfolio calculations and totals did not work. In addition, there are no "look back" tools (what was my account on 12/31/19 vs now) but it is "in development".
I'm done - Personal Capital rates #1 in the five surveys I've read - Morningstar only rates #3 in one. I canceled this morning and we'll see how it goes at Personal Capital.
October 13, 2020
Unprompted review
Reply from Morningstar
Thank you for taking the time to share your feedback with us. We always appreciate hearing from our users, as it helps us understand what’s important to you and how we can improve.
We understand that certain features or functionalities are important to you, and we’re continuously working to enhance our platform. Your comments and suggestions have been shared with our development team for consideration in future updates.
We’re always striving to improve, and your feedback is invaluable to that effort. If you would like to speak to one of our team members, please don’t hesitate to contact us at joe@morningstar.com or give us a call on +1 312 424-4288.
Thanks again for helping us improve!
Regards,
Morningstar
I opted for a free 14 day trial service…
I opted for a free 14 day trial service in good faith. Managed to cancel within the 14 days and guess what, they still took my money! Avoid, avoid, avoid.
August 11, 2020
Unprompted review
Reply from Morningstar
Thank you for taking the time to share your feedback with us. We always appreciate hearing from our users, as it helps us understand what’s important to you and how we can improve.
We understand that certain features or functionalities are important to you, and we’re continuously working to enhance our platform. Your comments and suggestions have been shared with our development team for consideration in future updates.
We’re always striving to improve, and your feedback is invaluable to that effort. If you would like to speak to one of our team members, please don’t hesitate to contact us at ukretailsupport@morningstar.com.
Thanks again for helping us improve!
Regards,
Morningstar
Great clearing company
Great clearing company, keeps you informed online and on the phone if that's what you prefer, great company.
July 25, 2020
Unprompted review
It is the most frustrating website and…
It is the most frustrating website and annoying customer service experience.
I paid for a premium service and I spent most of my time waiting for pages to
to load or refresh away from 404 and 500 messages. The website is slow slow slow
And the advertising is continuous. But most recently I am seeing some really
strange website behaviour , pages loading with continuous popups, interstitial advertising etc.
The search bar only works from the home page. The cache apparently has to be cleared every few days….The list goes on and on.
I need a financial website I can trust and Morningstar is not it.
I cancelled my account, I sent an email explaining why and they sent me a standard “its your browsers fault” email back.
I sent an email asking not to be contacted again and they sent another email back to me.
I think they enjoy angering consumers; It’s obvious they don’t read consumers emails.
Don’t waste your money.
July 9, 2020
Unprompted review
Reply from Morningstar
Thank you for taking the time to share your feedback with us. We always appreciate hearing from our users, as it helps us understand what’s important to you and how we can improve.
We understand that certain features or functionalities are important to you, and we’re continuously working to enhance our platform. Your comments and suggestions have been shared with our development team for consideration in future updates.
We’re always striving to improve, and your feedback is invaluable to that effort. If you would like to speak to one of our team members, please don’t hesitate to contact us at ukretailsupport@morningstar.com.
Thanks again for helping us improve!
Regards,
Morningstar
Reply from Morningstar
Thank you for getting in touch and letting us know about the issues you’ve experienced with our support. We’re genuinely sorry to hear that your expectations weren’t met, and we understand how
frustrating this must have been.
Providing excellent support is a top priority for us, and we clearly didn’t meet that standard on this occasion. We’re working hard to ensure our team is better prepared to assist you in the future.
If there’s anything we can do to put this right, please don’t hesitate to contact us at help.au@morningstar.com or give us a call on 1800 03 44 55. We really appreciate your patience as we work to improve.
Thanks again for bringing this to our attention.
Regards,
Morningstar
I was looking for stock advice and came…
I was looking for stock advice and came across Morningstar. I tried the 14 day free premium service and it was a BIG MISTAKE! My 14th day fell on the weekend. I ended up cancelling the following Monday. Once I cancelled, I called to see about the prorated refund. The lady told me that if I would have called to cancel I would get my money back, but since I did it online there was nothing that she could do.
This is a BIG SCAM and not worth it! The Premium service does nothing for you and they want you to try the 14 day premium hoping that you will forget like I did. They should be ashamed of their business practice!
June 8, 2020
Unprompted review
Reply from Morningstar
Thanks for reaching out and letting us know about the issues you've experienced with our support. We're very sorry to hear that your expectations weren't met, and we completely understand how frustrating this can be.
Providing excellent support is very important to us, and it’s clear we’ve fallen short in this instance. We’re working hard to ensure our team is better equipped to assist you moving forward.
If there’s anything we can do to make this right, please don’t hesitate to get in touch at joe@morningstar.com or give us a call on +1 312 424-4288. We’re here to help and appreciate your patience as we improve.
Thanks again for bringing this to our attention.
Regards,
Morningstar
SCAM
This company does not providing a cancellation of trial period. It seems like a SCAM to get your money. BEWARE
May 25, 2020
Unprompted review
their returns are super average
their returns are super average. They also have legal loopholes that you have to jump through in order to cancel after the trial period is up.
February 27, 2020
Unprompted review
I’m actually a vegetarian
I’m actually a vegetarian! I started eating morning star a couple years ago! Although I adore all the products that I’ve ate! The taste is fabulous! The texture is fabulous! I don’t eat eggs! I actually purchased a huge variety of the products every week! Although I’m not one to read the labels either! Assuming these products were made with plants! Wow! But as I heated my food one day! I saw ingredients! Contains eggs! I’m not a vegan ! I drink milk daily! I don’t eat eggs! So I was so crushed to find out it contained eggs! For anyone that eats eggs! The product is perfect! But for the people that don’t consume eggs we are waiting for your products to become egg free! Thanks
January 9, 2020
Unprompted review
Portfolio Manager terrible at year end
Near the end of every year the daily returns on many of the funds shows losses that are several percentage off from the actual performance for that day. I have never found an explanation for this. It takes a lot of manual editing to keep the portfolio manager accurate. What a hassle!
December 21, 2019
Unprompted review
Reply from Morningstar
Thank you for taking the time to share your feedback with us. We always appreciate hearing from our users, as it helps us understand what’s important to you and how we can improve.
We understand that certain features or functionalities are important to you, and we’re continuously working to enhance our platform. Your comments and suggestions have been shared with our development team for consideration in future updates.
We’re always striving to improve, and your feedback is invaluable to that effort. If you would like to speak to one of our team members, please don’t hesitate to contact us at joe@morningstar.com or give us a call on +1 312 424-4288.
Thanks again for helping us improve!
Regards,
Morningstar
This company steals money by not…
This company steals money by not providing a cancellation of trial period. I will get a lawyer.
December 11, 2019
Unprompted review
Some good features but lousey customer support.....
Some good features but lousey customer support. I wanted to download to a .CSV file, a feature which worked at one time and then failed. I spent 6 months trying to get them to fix it and finally worte a LETTER to their CTO (Chief Technical Officer) That got results! They totally removed the feature!!!! Good service and I am a premium user. Now they are putting ads on the portfolio page which takes up a LOT of screen space, making the facility harder to use. As a premium user, I don't think I should have have to suffer from advertising. If there was another game in town, I would be there.
November 6, 2019
Unprompted review
Reply from Morningstar
Thanks for reaching out and letting us know about the issues you've experienced with our support. We're very sorry to hear that your expectations weren't met, and we completely understand how frustrating this can be.
Providing excellent support is very important to us, and it’s clear we’ve fallen short in this instance. We’re working hard to ensure our team is better equipped to assist you moving forward.
If there’s anything we can do to make this right, please don’t hesitate to get in touch at joe@morningstar.com or give us a call on +1 312 424-4288. We’re here to help and appreciate your patience as we improve.
Thanks again for bringing this to our attention.
Regards,
Morningstar
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