Mortgage Call Reviews 92

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and extensive knowledge, making complex processes seem simple and stress-free. The service provided is frequently described as outstanding, with many people highlighting the personalized care and attention received, often going above and beyond expectations. Reviewers are particularly impressed with the prompt response times and clear communication, ensuring they are kept updated and informed throughout their journey. The overall customer service is highly regarded, with consumers appreciating the approachable and supportive nature of the team, which significantly eases the process.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their helpfulness and... See more

Service

People report positive experiences with service, often highlighting the helpfulness and efficiency of the... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and efficiency... See more

Response time

Users describe positive interactions with response times, consistently noting quick and prompt replies to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just to say how I would Highley recommed zoe at morgage call ..zoe was very professional through out my application stage of getting my criteria and understanding our needs ..very helpful in explainin... See more

Company replied

Rated 5 out of 5 stars

Zoe has made the entire process stress free and an absolute breeze! no matter what hurdle has popped up along the way, Zoe has dealt with it quickly and clearly has an incredible amount of knowledge a... See more

Rated 5 out of 5 stars

I highly recommend Mortgage Call. Corinne was my broker for 12 years before she retired and Kelly has just taken over. The transition has been seamless and Kelly has provided the same amount of care a... See more

Company replied

Rated 5 out of 5 stars

Zoe was an absolute godsend! Couldn't have done it without her. Unbelievably helpful and invested in getting my case sorted as best as she could. Couldn't ask for a better mortgage advisor! Would give... See more

Company replied


Company details

  1. Mortgage Broker
  2. Home Insurance Agency
  3. Income Protection Insurance Company
  4. Insurance Broker

Written by the company

Mortgage Call work from a large list of Mortgage and Insurance Companies. We provide individual tailored free advice creating long-term success and financial progression for you, our client, and the best bit, we don't charge Broker Fees! Whether you are looking to purchase your first home or next property, we can help you get the right mortgage. Our Team of experts can also help you with any available schemes. Maybe you are looking to purchase your first rental property or expand your portfolio? Again we can guide and help you with this. Residential, commercial, multi-units, houses of multiple occupancy or short term finance, for further information please do not hesitate to give us a call. Once you have your mortgage in place, it's crucial to ensure that if the 'worst' was to happen, you are fully protected. This could unfortunately mean death, critical illness, accident or sickness and unemployment - or even if your property is damaged, we have you covered. We can arrange cover for you with the UK's best providers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

92 reviews

5-star
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1-star

No history of asking for reviews

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Rated 5 out of 5 stars

Highly recommended

I'd highly recommend Mortgage Call - Zoe was my advisor and she made the whole process of getting a mortgage for my new house so easy and stress-free. She was really friendly, helpful, quick to respond to any queries I had, and she managed to find me a great deal which she locked in quickly before interest rates increased again. I was 100% satisfied and would use Mortgage Call again without hesitation.

November 20, 2024
Unprompted review
Mortgage Call logo

Reply from Mortgage Call

Hi Jennifer, Thank you so much for your lovely 5* review for Zoe. It means such a lot to Mortgage Call and especially our Mortgage Brokers when people take the time to leave feedback. Zoe always wants to achieve the best for her clients and takes great pride in looking after them. I hope you are settled in your new home soon enough and once again thank you so much from myself and Zoe.

Rated 5 out of 5 stars

Corinne

Corinne has been my mortgage advisor for the last few years and she has been amazing. I wouldn’t use any other company. She did my mortgage at my last house and has just done our mortgage at our new house.
She has made the process so much easier, always keeping us updated and sorted the mortgage so quickly. We really appreciate it, thank you so much again!

November 8, 2024
Unprompted review
Mortgage Call logo

Reply from Mortgage Call

Morning Becky, Thank you so much for your lovely 5* review. It means such a lot and thank you for being such a loyal customer. Yes, Corinne is one of our very experienced long term Mortgage Brokers and takes great pride in looking after her customers for them to achieve their new home. May we wish you every happiness in your abode ! Once again, many thanks from Julie, Corinne & the Team

Rated 5 out of 5 stars

Best service from Susan and Lee at mortgage…

We have used Susan and Lee at mortgage call for the last 10 years . Susan everytime our mortgage deal expires or we move house and Lee to organise our Life Insurance. Cannot recommend their service enough, always give the most sound advise, take all the stress away from renewing a mortgage and life insurance , can always trust that they have found the best deal around will continue to use for many years to come , thanks so much

November 4, 2024
Unprompted review
Mortgage Call logo

Reply from Mortgage Call

Hi Louise, thank you so much for taking the time to leave a 5* review for Susan and Lee. It means such a lot! Can I also thank you for being such a loyal client for many years. As you have stated in your review, Susan and Lee always go above and beyond to do the best for their clients and provide a good service. It can be such a minefield out there! I have passed your lovely review onto them both. Once again, many thanks for leaving a review. Love from Julie, Susan and Lee

Rated 5 out of 5 stars

My mortgage broker was Susan and she…

My mortgage broker was Susan and she was excellent, i feel she went above and beyond, it was a very difficult time , I wasn't expecting to be taking a mortgage out at this stage in my life , having been mortgage free for quite some time , but Susan understood my situation and made the process as easy as it could be. Thank you also for the lovely box of treats courtesy of Lottie Shaw . I wouldn't hesitate to recommend Mortgage Call .

July 26, 2024
Unprompted review
Mortgage Call logo

Reply from Mortgage Call

Hi Stephanie, thank you so much for taking the time to leave a 5* review for Susan. It is very much appreciated when our lives seem to be very busy! I have made Susan aware of your lovely review. As I think you may be aware, Susan is one of our long standing Mortgage Brokers and she always aims to deliver above her clients needs and expectations where possible. She literally does hold your hand all the way through helping clients and I am sure you will agree isn't always an easy task for people. We hope you are very happy in your new home and enjoy your treats! Once again, many thanks for your review. Love from Julie & Susan.

Rated 5 out of 5 stars

Zoe was so helpful from start to finish…

Zoe was so helpful from start to finish and secured us a really good rate for our remortgage. No complaints at all - highly recommend!

November 1, 2024
Unprompted review
Mortgage Call logo

Reply from Mortgage Call

Hi Natalie, thank you so much for taking the time to leave a review. This is very much appreciated! Zoe along with all our Brokers like to go the extra mile to obtain what is best for our clients. Once again, many thanks from Julie & Zoe.

Rated 5 out of 5 stars

Zoe was amazing from start to finish I…

Zoe was amazing from start to finish I highly recommend using her for your mortgage/remortgage! Zoe answered all our questions and was very helpful. Thank you for all your support Zoe!

October 30, 2024
Unprompted review
Mortgage Call logo

Reply from Mortgage Call

Hi Kelly, Thank You so much for taking the time to leave a 5* review for Zoe. It does mean such a lot to our Advisers, especially in this present climate! Zoe prides herself on doing her absolute best to deliver what our clients and potential clients require. Once again, many thanks from Julie & Zoe

Rated 5 out of 5 stars

Incredibly helpful

Louise went above and beyond to help me get my mortgage, I will certainly be recommending her and the team to other.

October 29, 2024
Unprompted review
Mortgage Call logo

Reply from Mortgage Call

Hi Dan, Thank you so much for taking the time to leave a 5* review for Louise. It is really appreciated, especially when you have just moved house! Louise is a very valued member of our Team and has been with us for a lot of years and her experience is second to none. May we wish you every happiness in your new home. Many Thanks from Julie, Louise and the Team.

Rated 5 out of 5 stars

Louise was great

Louise was great. Extremely helpful and able to answer all of my many questions.

September 27, 2024
Unprompted review
Mortgage Call logo

Reply from Mortgage Call

Hi Ieuan, Thank you so much for taking the time to leave a 5* review for Louise. It means such a lot and obviously nice to hear that we deliver a good service to our clients. Kind Regards, Julie

Rated 5 out of 5 stars

Corinne is an amazing person she is…

Corinne is an amazing person she is very professional with her work. She was approachable and carries full knowledge of how to deal customers. I was very very satisfied with how I have been dealt and how my process went smooth. It was all because of her professional attitude and dedication towards her work.
I would recommend her to my friends and family. She 100/100

May 27, 2024
Unprompted review
Mortgage Call logo

Reply from Mortgage Call

Hello Arifa, thank you so much for your 5* review for Corinne. Both Corinne & Mortgage Call appreciate you taking the time to leave a review. Many thanks for your loyalty it means a lot. Kind Regards, Julie & Corinne

Rated 5 out of 5 stars

Highly Recommend!!!

Mortgage call are amazing, especially Susan Boullier. They gave us superb advice, were organised and explanatory from start to finish, no pressure, keeping us updated throughout with no issues whatsoever. Highly recommend.

September 7, 2024
Unprompted review
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Reply from Mortgage Call

Hi Samantha, thank you so much for your 5* review. I will pass this on to Susan and can I also thank you for your time in leaving a review. It is very much appreciated. Kind Regards Julie

Rated 5 out of 5 stars

Brilliant

Great experience using Mortgage Call. Zoe was amazing at sorting out my remortgage and Lee sorted out mine and my partners life insurance. Both very friendly and helpful. Fully recommend. Thanks

August 20, 2024
Unprompted review
Mortgage Call logo

Reply from Mortgage Call

Hi Jade, thank you so much for taking the time to leave a 5* review. It means such a lot! I will make sure that Zoe and Lee are aware of your comments. Hope you enjoy the rest of your weekend! Many Thanks Julie, Lee & Zoe

Rated 5 out of 5 stars

The best in the industry

We’ve used mortgage call for the last 5 years, from buying our first family home, remortgaging twice and now for our 2nd home. I cannot recommend them enough. Louise is so lovely and has worked so hard to get us the best rates every time, has given us the answer to every question we’ve had with a super fast response and even put us in contact with an amazing solicitors and insurance brokers too. Nothing seems too much to ask or too much of a daft question. They truly are the best in their industry and would never use anyone else. I tell all my friends and family to use them too!

September 6, 2024
Unprompted review
Mortgage Call logo

Reply from Mortgage Call

Wow Sally… Thank you so much for your fantastic review! I must say I am very proud of the Team at Mortgage Call as our Brokers always do their best to go over and above. Louise has been a part of our Team for many years and gets lots of lovely reviews and referrals thanks to clients like yourselves! Once again thank you so much, love Julie

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