HQ Mortgage & Finance Reviews 2,194

We are first time buyers, Lauren made everything so much easier from day one.
She was incredibly kind, patient, and supportive throughout our entire journey, always taking the time to answer our questions and explain everything clearly. Her professionalism, reassurance, and genuine care made what could have been a stressful experience feel smooth and manageable.
We are so grateful for all of her help and guidance, and we would highly recommend Lauren to anyone looking for a trustworthy, knowledgeable, and truly supportive mortgage advisor.

What a great experience with Rob Plaistow who was our broker,great updates and constant communication through the whole process

Thanks Rob

Excellent from the start! From using a large broker previously who was less than interested in helping us with our onward move, we were put in touch with Rob Plaistow by a friend. Rob has been attentive, easy to contact, and responds in good time, he has made things clear, easy and simple, and was flexible with his time in order to contact us and go through our mortgage. We will certainly recommend Rob and his team to freinds and family!

Damien Grant was absolutely fantastic from start to finish. After being rejected by another insurance company, I was worried about finding suitable cover, but Damien went above and beyond to help me secure a great policy at a very competitive price. He was professional, responsive, knowledgeable, and made the whole process stress-free.
He took the time to understand my situation, explained everything clearly, and found me cover when I was starting to think it wouldn’t be possible. I genuinely appreciate the effort and support he provided throughout.
I highly recommend Damien Grant to anyone looking for an insurance broker who truly works hard for their clients. 5/5 service

This is the second time I have worked with Ben Cornish for a mortgage and he has been excellent throughout with his product recommendations and keeping me updated throughout the process.

We have been dealing with Ben Cornish throughout the whole house buying process. He has been amazing from start to finish, has explained the processes in detail and has always been contactable for any last minute or random questions. He has been very patient with explaining every detail and has worked very hard at getting us the best deals available, making the process very stress free and enjoyable for us. We would recommend Ben to anyone and will definitely be using his services again!

Lauren Day is such a knowledgeable, approachable, kind and efficient mortgage advisor. I've used Lauren repeatedly for years because she’s someone we completely trust.

She always responds quickly, keeps you informed throughout the whole process and works incredibly hard to ensure you get the best deal possible. Mortgages can be such a complicated and stressful process, but Lauren guides you through everything so clearly and professionally, making it feel so much easier.

She’s always accessible, highly responsive, and clearly at the top of her game. I would highly recommend Lauren to anyone looking for a reliable and supportive mortgage advisor!

Ben has been very helpful with this processess. A great asset to your comoany. Very patient.

Rob is a legend! Sorts everything out for you and makes it stress free and easy! Thankyou!

Have been dealing with Rob Plaistow for a few years now and he has been brilliant, really knowledgeable, helpful and has gone above and beyond to find me the best Mortgage possible. Rob has replied to emails on weekends, evenings and has even answered panicked calls any time I have called and has always been able to answer any questions I’ve had. I would 100% recommend Rob to anyone and have done many times. Rob has been able to make a long and stressful process easy, understandable and as stress free as possible. I look forward to working with Rob again when it’s time to remortgage! Hopefully the next time will be my last remortgage. I cannot thank Rob enough for all his support from buying my home from day one right up to paying my last mortgage payment. Thanks Rob you are a star.

We had a great experience working with Ben Cornish as our mortgage advisor.
He was professional, knowledgeable, and took the time to go through every detail with us, making sure we fully understood each step of the process.
His level of customer service was excellent, always responsive, patient, and genuinely focused on our needs.
We really felt looked after throughout the whole journey.
I would highly recommend Ben to anyone looking for a reliable and supportive mortgage advisor.

Lauren was amazing!! As a small business owner she really helped us navigate the challenges of applying for a mortgage, and got us a great deal!

Responsive, articulate and pleasant experience. Top service and will be recommended.

Jack Easton was brilliant at helping us navigate through the process of buying our first home. he was very knowledgeable and answered any questions that we had. he kept us updated on the process throughout and we are very grateful for everything he did for us. we highly recommend him.

Ben Cornish has been amazing. With the morgage in principle to a morgage offer, quotes on insurances. It’s helped take away some stress, especially being a first time buyer. Would definitely recommend.

Once again we Used HQ Mortgage and Finance to help us acquire a mortgage. Phil Small was assisting us with the task and once again he delivered!
Phil’s vast knowledge and experience allowed us to save money in the long run and get us a fantastic fixed rate.
He gave us many options and presented ideas that allowed us to get the best deal possible. Never letting up until an offer was presented.
Thanks again Phil.
I would highly recommend him.
Sincerely.
Mr Jordan Turner.

Very impressed with the service provided by Jack Easton.

He was professional, clear, and precise throughout the entire process. Jack was also very honest and did a great job of managing my expectations from the outset.

I particularly appreciated his flexibility with appointments, especially around my shift work, which made everything much easier to manage. He took the time to explain each step in detail, ensuring I fully understood the process.

At no point did anything feel rushed — Jack gave me the space to consider my options and offered excellent financial advice while supporting me through my remortgage application.

I wouldn’t hesitate to recommend his services.

I have been dealing with jack Easton on my morgage offer he has been brilliant. I will be purchasing a new home on my own this time round and he has made the experience so much better for me explaining things I wasnt to sure on. Very professional and knowledgeable would definitely recommend jack.

Lauren made the mortgage process so easy and straightforward. She went above and beyond and was always quick to respond. She explained everything clearly and made it simple to know when we needed to take action. I can’t thank her enough and will definitely use her again. Highly recommend to friends and family!

Lauren Day has been my mortgage advisor for a number of years now and she has always been extremely supportive, professional and reliable. She goes above and beyond to help with any mortgage queries and deal with difficult and challenging mortgage situations and is always very responsive to emails. I would not hesitate to recommend Lauren and will be continuing to use her services in the future.