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HQ Mortgage & Finance Reviews 

2,234
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being incredibly helpful, professional, and always ready to answer questions at any time of the day. Advisors go above and beyond to ensure everything is clear and precise, making interactions pleasant and productive. People note that securing a mortgage feels remarkably smooth and stress-free, supported by rapid responses and clear guidance. Consumers truly appreciate the dedicated long-term support, giving them complete confidence in returning for future remortgages. Many reviewers also explicitly mention happily recommending these reliable services to their trusted friends and family members.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, patience, and... See more

Service

Users describe positive interactions with service, highlighting professional and efficient assistance from... See more

Customer service

Consumers find customer service to be exceptionally supportive, helpful, and reassuring throughout the... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting prompt and efficient... See more

User experience

Customers had positive experiences with user experience, finding the process simple and hassle free.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having Rob from the get go has been brilliant, really helpful and goes above and beyond to find you the best Mortage possible! He’s replied on weekends and evenings and has been able to answer any que... See more

Rated 5 out of 5 stars

Amazing service as always, helped me secure my house originally when purchasing and have done my remortgage every time since. Brilliant customer service with everything clear and precise. Rob Plaistow... See more

Rated 5 out of 5 stars

Once again we Used HQ Mortgage and Finance to help us acquire a mortgage. Phil Small was assisting us with the task and once again he delivered! Phil’s vast knowledge and experience allowed us... See more

Rated 5 out of 5 stars

We have had a really good experience with Chantal. Her communication is excellent and she’s incredibly responsive. Whenever we needed assistance, she was always happy for us to call her at any time of... See more


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

We are an impartial, whole of market mortgage and insurance brokerage covering the UK, most prominent in the South West and London with headquarters in Taunton, Somerset. Our team of advisers offer whole of market advice on a range of mortgage and protection products including equity release and lifetime mortgages.

Featured Services

Written by the company

Buying your first home
Get the very best deal on your first time buyer mortgage with an expert, first time friendly service.
Moving home
Find out what your options are for moving home, save time and money with expert advice on mortgages for home movers.
Remortgages
Find the very best deal for your mortgage, save time and money with whole of market advice.
Buy to Let
Review your property portfolio, or take your first step in to property investment with our expert advice on Buy to Let mortgages.

Contact info

Mortgages Made Simple.

Find the best deal on your mortgage with expert, independent advice.

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

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5.0

All reviews

(2,234)

189 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rob Plaistow

Rob Plaistow, great professional and friendly broker. Have used Rob for all our remortgages and new mortgages and will continue to do so.

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Mortgage for first time buyer

As a first time buyer, I am glad that I chose Julian Ward to advise me with the mortgage process. He has been patient, very knowledgeable and the communication has been very prompt. He has made this process much less stressful and I would highly recommend him and use him to help me with any future purchases.

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Mortgage advise

Clear line of communication through out the whole mortgage advise process and really helped me to understand the best options possible looking in to the future.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Jack Easton has been amazing throughout…

Jack Easton has been amazing throughout this entire process! No matter how many questions we had as first time buyers, Jack always answered with kindness, patience, and a plethora of knowledge. Couldn’t recommend him enough for all your mortgage needs!

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

We are first time buyers

We are first time buyers, Lauren made everything so much easier from day one.
She was incredibly kind, patient, and supportive throughout our entire journey, always taking the time to answer our questions and explain everything clearly. Her professionalism, reassurance, and genuine care made what could have been a stressful experience feel smooth and manageable.
We are so grateful for all of her help and guidance, and we would highly recommend Lauren to anyone looking for a trustworthy, knowledgeable, and truly supportive mortgage advisor.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Rob Plaistow - Excellent from the start

Excellent from the start! From using a large broker previously who was less than interested in helping us with our onward move, we were put in touch with Rob Plaistow by a friend. Rob has been attentive, easy to contact, and responds in good time, he has made things clear, easy and simple, and was flexible with his time in order to contact us and go through our mortgage. We will certainly recommend Rob and his team to freinds and family!

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Experience again

This is the second time I have worked with Ben Cornish for a mortgage and he has been excellent throughout with his product recommendations and keeping me updated throughout the process.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

We have been dealing with Ben Cornish…

We have been dealing with Ben Cornish throughout the whole house buying process. He has been amazing from start to finish, has explained the processes in detail and has always been contactable for any last minute or random questions. He has been very patient with explaining every detail and has worked very hard at getting us the best deals available, making the process very stress free and enjoyable for us. We would recommend Ben to anyone and will definitely be using his services again!

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Lauren Day - incredible

Lauren Day is such a knowledgeable, approachable, kind and efficient mortgage advisor. I've used Lauren repeatedly for years because she’s someone we completely trust.

She always responds quickly, keeps you informed throughout the whole process and works incredibly hard to ensure you get the best deal possible. Mortgages can be such a complicated and stressful process, but Lauren guides you through everything so clearly and professionally, making it feel so much easier.

She’s always accessible, highly responsive, and clearly at the top of her game. I would highly recommend Lauren to anyone looking for a reliable and supportive mortgage advisor!

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Rob Plaistow mortgage advisor

Have been dealing with Rob Plaistow for a few years now and he has been brilliant, really knowledgeable, helpful and has gone above and beyond to find me the best Mortgage possible. Rob has replied to emails on weekends, evenings and has even answered panicked calls any time I have called and has always been able to answer any questions I’ve had. I would 100% recommend Rob to anyone and have done many times. Rob has been able to make a long and stressful process easy, understandable and as stress free as possible. I look forward to working with Rob again when it’s time to remortgage! Hopefully the next time will be my last remortgage. I cannot thank Rob enough for all his support from buying my home from day one right up to paying my last mortgage payment. Thanks Rob you are a star.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Lauren was amazing!

Lauren was amazing!! As a small business owner she really helped us navigate the challenges of applying for a mortgage, and got us a great deal!

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Jack Easton was brilliant at helping us…

Jack Easton was brilliant at helping us navigate through the process of buying our first home. he was very knowledgeable and answered any questions that we had. he kept us updated on the process throughout and we are very grateful for everything he did for us. we highly recommend him.

March 2, 2026
Unprompted review

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