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HQ Mortgage & Finance Reviews 

2,234
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being incredibly helpful, professional, and always ready to answer questions at any time of the day. Advisors go above and beyond to ensure everything is clear and precise, making interactions pleasant and productive. People note that securing a mortgage feels remarkably smooth and stress-free, supported by rapid responses and clear guidance. Consumers truly appreciate the dedicated long-term support, giving them complete confidence in returning for future remortgages. Many reviewers also explicitly mention happily recommending these reliable services to their trusted friends and family members.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, patience, and... See more

Service

Users describe positive interactions with service, highlighting professional and efficient assistance from... See more

Customer service

Consumers find customer service to be exceptionally supportive, helpful, and reassuring throughout the... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting prompt and efficient... See more

User experience

Customers had positive experiences with user experience, finding the process simple and hassle free.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having Rob from the get go has been brilliant, really helpful and goes above and beyond to find you the best Mortage possible! He’s replied on weekends and evenings and has been able to answer any que... See more

Rated 5 out of 5 stars

Amazing service as always, helped me secure my house originally when purchasing and have done my remortgage every time since. Brilliant customer service with everything clear and precise. Rob Plaistow... See more

Rated 5 out of 5 stars

Once again we Used HQ Mortgage and Finance to help us acquire a mortgage. Phil Small was assisting us with the task and once again he delivered! Phil’s vast knowledge and experience allowed us... See more

Rated 5 out of 5 stars

We have had a really good experience with Chantal. Her communication is excellent and she’s incredibly responsive. Whenever we needed assistance, she was always happy for us to call her at any time of... See more


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

We are an impartial, whole of market mortgage and insurance brokerage covering the UK, most prominent in the South West and London with headquarters in Taunton, Somerset. Our team of advisers offer whole of market advice on a range of mortgage and protection products including equity release and lifetime mortgages.

Featured Services

Written by the company

Buying your first home
Get the very best deal on your first time buyer mortgage with an expert, first time friendly service.
Moving home
Find out what your options are for moving home, save time and money with expert advice on mortgages for home movers.
Remortgages
Find the very best deal for your mortgage, save time and money with whole of market advice.
Buy to Let
Review your property portfolio, or take your first step in to property investment with our expert advice on Buy to Let mortgages.

Contact info

Mortgages Made Simple.

Find the best deal on your mortgage with expert, independent advice.

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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5.0

All reviews

(2,234)

189 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ben Cornish at HQ morgage

Ben Cornish has been amazing. With the morgage in principle to a morgage offer, quotes on insurances. It’s helped take away some stress, especially being a first time buyer. Would definitely recommend.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Once again we Used HQ Mortgage and…

Once again we Used HQ Mortgage and Finance to help us acquire a mortgage. Phil Small was assisting us with the task and once again he delivered!
Phil’s vast knowledge and experience allowed us to save money in the long run and get us a fantastic fixed rate.
He gave us many options and presented ideas that allowed us to get the best deal possible. Never letting up until an offer was presented.
Thanks again Phil.
I would highly recommend him.
Sincerely.
Mr Jordan Turner.

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

5* service provided by Jack Easton

Very impressed with the service provided by Jack Easton.

He was professional, clear, and precise throughout the entire process. Jack was also very honest and did a great job of managing my expectations from the outset.

I particularly appreciated his flexibility with appointments, especially around my shift work, which made everything much easier to manage. He took the time to explain each step in detail, ensuring I fully understood the process.

At no point did anything feel rushed — Jack gave me the space to consider my options and offered excellent financial advice while supporting me through my remortgage application.

I wouldn’t hesitate to recommend his services.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

I have been dealing with jack Easton on…

I have been dealing with jack Easton on my morgage offer he has been brilliant. I will be purchasing a new home on my own this time round and he has made the experience so much better for me explaining things I wasnt to sure on. Very professional and knowledgeable would definitely recommend jack.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend Lauren!

Lauren made the mortgage process so easy and straightforward. She went above and beyond and was always quick to respond. She explained everything clearly and made it simple to know when we needed to take action. I can’t thank her enough and will definitely use her again. Highly recommend to friends and family!

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Lauren Day has been my mortgage advisor…

Lauren Day has been my mortgage advisor for a number of years now and she has always been extremely supportive, professional and reliable. She goes above and beyond to help with any mortgage queries and deal with difficult and challenging mortgage situations and is always very responsive to emails. I would not hesitate to recommend Lauren and will be continuing to use her services in the future.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Cant say enough about Jack Easton

Cant say enough about Jack Easton, very knowledgeable patient and went above and beyond to assist us in understanding the process in straight foward language
He worked tirelessly to pin down and obtain the best deal for us, As we had very odd circumstances we were not a typical application. I will actually go as far as to say if it had not been for Jacks input and expertise home ownership would have continued to be a pipe dream instead it's now a reality
Thank - you Jack could not have done this without you on board!
Will be recommending Jack and HQ Mortgage and finance to anyone who asks

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Jack Easton

Jack has made our first ever mortgage so easy and explained everything really clearly .He has worked constantly answering e mails on days that should of been his day off just to keep everything going smoothly we are very grateful to him and would strongly advise anyone looking for any mortgage to use him .

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Using Ben Cornish for my remortgage

Using Ben Cornish for my remortgage
- five year's after he first secured an excellent mortgage deal during the pandemic - was an excellent decision. Ben remains highly skilled, professional, honest and trustworthy in his approach. He alleviated my concerns about possible challenges owing to my personal complex situation, ensuring various options were throughly assessed, considered and discussed. Keeping me informed and updated at each stage of the remortgaging progress. I would highly recommend using Ben as your mortgage broker for a smooth and stress free journey.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Need a mortgage, speak to Lauren!

Lauren helped me with everything when I was a first time buyer and knew nothing at all, and again 5 years later when I went through a renewal process. She’s been amazing. Guided me through everything I needed to know, sorted stuff out, whatever the time she was always there to answer stuff that I was unsure about, and I really appreciate all her help.

I literally could not do this without her. Would recommend Lauren to anyone 100%.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Damien Grant 5*

Damien was a fab in terms of obtaining my husband life insurance and critical illness. He explained the cover and gave us options and it was all sorted very quickly. Thank you!

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend HQ mortgages

We’ve had the pleasure of dealing with HQ Mortgages, namely Rob for the past 7yrs. Initially for our first mortgage and all subsequent remortgages.
Rob is always approachable (be that in person / on the phone or email), very knowledgeable and provides advice that is relevant to our needs (never appears affiliated to any specific lender).
There’s never been any pressure and Rob genuinely appears interested in making sure we find the right product based on our circumstances.
As a result we have recommended Rob to several friends and family.
We can’t thank Rob enough for all his help in the time we’ve known him.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

We cannot recommend Rob’s service enough. From start to finish he has been great. Communication was excellent and he worked quickly to source our mortgage going through all the options clearly with us. With referrals for life and house insurance it made the process easy. And with long term plans in place to follow up when mortgage terms need renewing we cannot fault him.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied.

I am coming up to 6 months in my first home, bought with the help of HQ. Lynette was warm, polite, and professional throughout and did a great job of explaining the process to someone with no prior experience of buying property.

I would highly recommend.

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

Remortgaging

Every two years Brian contacts us to remind us to remortgage, always happy with his recommendations, speedy turnaround.

March 8, 2026
Unprompted review
Rated 5 out of 5 stars

Lauren has honestly been amazing

Lauren has honestly been amazing. She was available to answer my questions no matter the time of day. I really appreciate how she had explained the process in detail as being a first time buyer I had no experience on how anything worked. I could not recommend her enough. I’m very grateful to Lauren !!

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Lauren Day - Amazing Service

Lauren Day has been amazing with helping us sort our new homes mortgage. She responds to us very quickly, nothing is ever too much to ask! Very re assured and makes us moving feel a lot smoother!
Thanks Lauren!!

March 5, 2026
Unprompted review

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