MortgageKey Reviews 2,909

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 228 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, making the entire process smooth and stress-free. Many people highlight the exceptional customer service, noting the team's ability to explain complex details clearly and provide constant updates. The service provided is frequently described as excellent, with consumers appreciating the quick response times and the overall ease of their experience. Reviewers are particularly impressed with the prompt communication and the supportive approach of the staff.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the team for being... See more

Customer service

Reviewers consistently express high satisfaction with customer service. Customers frequently highlight the... See more

User experience

Clients share positive opinions on user experience, consistently describing it as simple, easy, and... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mortgage Key have been brilliant from beginning to end. Zoe Sharp is fantastic to deal with. So professional and efficient. She has kept me informed on everything that was happening from beginning... See more

Rated 5 out of 5 stars

Excellent. I was a bit dubious about submitting my details for a quote expecting it to be cold calls etc but Michael and his team were excellent. They handled my right to buy mortgage, checked in cons... See more

Rated 5 out of 5 stars

We have had a fantastic experience with the team at Mortgage Key,Josh and Amelia were always friendly, polite and willing to help. Liam who was with us every step of the way needs his own mention he w... See more

Rated 5 out of 5 stars

Overall, I had a really pleasant experience with Mortgage Key. Their attention to detail, advice, and communication were exceptional throughout. The advisors found me a lender within just a couple o... See more


Company details

  1. Mortgage Broker

Written by the company

Award Winning Mortgage Mortgages We offer a multitude of mortgage products ranging from Remortgages, Buy to Let Mortgages, Right to Buy Mortgages, House Purchases, Secured Loans and Equity Release Products. We are a friendly vibrant team, please feel free to call and discuss any Mortgage Enquiries you have.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Experts at work

Spot on from start to finish totally professional job, Karl is a star and made things easy for a layman to understand.

July 14, 2025
Rated 5 out of 5 stars

They have very approachable…

They have very approachable advisers,They will make sure you are protected by right policies and schemes in later on in life.The advisers will give all the help you need,on mortgage,They have brilliant coustmer services skills.

July 14, 2025
Rated 5 out of 5 stars

Very Swift and easy response from all…

Very Swift and easy response from all at Mortgage Key.

Same can unfortunately not be said of Solicitors whose Portal System is not easy to use (probably me !!) but they keep sending me emails/txts insisting I sign in !!

Well that's not good for this 69 &75 year old couple - what would happen if we didn't have a computer !!?? - Dammed technology - I prefer people !!

July 8, 2025
Rated 5 out of 5 stars

These guys are the best

These guys are the best. My personal mortgage advisor ( josh) went above and beyond to help us get the best mortgage deal. along with the rest of the team we are very happy.

July 3, 2025
Rated 5 out of 5 stars

I would not change brokers!

MortgageKey has assisted on many properties over the past 11+ years, assisting with different options on multi-purchases. They have always been extremely punctual, patient with changing circumstances in capital raising and different properties, with changes made to products and iterations, and very professional. I would not change brokers!

June 24, 2025
Rated 5 out of 5 stars

This is an outstanding company

This is an outstanding company, and they do everything possible to promote your cause! Simy magnificent! Carl and Amelia were stars!! The best group of people I have ever worked with, so competent, thorough, efficient, and with a Fiest Class touch and PR skills! The Best! Thankyou to everyone there. I am a very happy client indeed!

June 17, 2025

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