Mortgages First Reviews 

463
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and ability to make complex processes smooth and stress-free. Many highlight the excellent service, noting the quick responses and clear guidance provided throughout their mortgage journey. However, some people were dissatisfied with the communication and support received, describing it as unhelpful and unprofessional.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, knowledge, and... See more

Service

Reviewers consistently express satisfaction with the service, highlighting its excellence and the helpfulness... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness,... See more

Response time

People report positive experiences with response times, highlighting the professionalism and proactive nature... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As first-time buyers, we couldn’t have asked for better support than from Phil and Matthew. They took the time to explain the whole mortgage process clearly and made sure we felt confident and informe... See more

Company replied

Rated 5 out of 5 stars

We used Mortgages first to help us obtain our first time buyer mortgage. We had the pleasure of working with Graham who was amazing. He helped us from start to finish and put our minds at ease if ther... See more

Company replied

Rated 5 out of 5 stars

Our journey began 6 months ago and could not have done this without the amazing Laura Dowsett who helped us to get where we are now. My son David has been guided and updated on his first purchas... See more

Company replied

Rated 5 out of 5 stars

They have very professional staff. I feared the worst based on what I read online, but these guys are the real deal.The whole process was completed in less than a month. Our lender offer came out befo... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

New Build Mortgage Specialists, providing professional regulated advice to customers wishing to buy a new home.


Contact info

4.9

Excellent

TrustScore 5 out of 5

463 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(463)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They are all absolutely amazing!

They are all absolutely amazing!! Spoke to a few different people from there and all been so helpful and honestly. Work very fast and efficient. Explain everything in great detail
Overall fantastic !
Highly recommend

May 6, 2025
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Reply from Mortgages First

Hello, thank you for taking the time to leave us a lovely review, we are so pleased to hear that we made your experience a positive one and that you would recommend our service!

Rated 5 out of 5 stars

Mortgage First provided outstanding…

Mortgage First provided outstanding service throughout the entire mortgage application process. Andrew Goldring was incredibly professional and knowledgeable, offering clear and expert advice that made everything feel smooth and straightforward. When Andrew passed the case to the next team, they continued the same high standard of service, delivering exceptional results with efficiency and care. The seamless teamwork and dedication of everyone involved ensured a stress-free experience, making the whole journey effortless. If you're looking for a mortgage team that works flawlessly together and prioritizes customer satisfaction, Mortgage First is an excellent choice!

April 10, 2025
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Reply from Mortgages First

Hello, we are delighted that you are happy with our services. Your review is really appreciated, thank you for sharing your positive experience.

Rated 5 out of 5 stars

Great service provided by Mortgages…

Great service provided by Mortgages First to find a good mortgage rate deal and they provided good advice on associated insurance requirements. It totally relieved my stress of dealing with re-mortgage. I would strongly recommend anyone from using their service.

April 28, 2025
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Reply from Mortgages First

Hello, thank you for leaving us a lovely review, we are delighted to hear you were happy with our services and look forward to helping you again in the future!

Rated 5 out of 5 stars

Excellent service

Matt was so helpful. Talked me through the process so that I understood.

April 1, 2025
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Reply from Mortgages First

Hi, thank you so much for taking the time to leave us a 5 Star Review! We are committed to delivering high quality service to our customers so we are always delighted to hear about your experience!

Rated 5 out of 5 stars

They are very excellent

They are very excellent. They explain everything to you.

April 15, 2025
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Reply from Mortgages First

Hello, we love hearing about our customer’s experience and are delighted to hear you are happy with our service. Thank you for your 5 star review!

Rated 5 out of 5 stars

Big thanks to David McCullough and the…

Big thanks to David McCullough and the team for all his help and thorough explanation on helping me and my partner. Very professional!

April 25, 2025
Unprompted review
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Reply from Mortgages First

Hello, thank you for the 5 Star Review! We really appreciate you using our services and sharing your positive experience!

Rated 5 out of 5 stars

Exceptional Guidance from Bradley Artus

We had an excellent experience speaking with Bradley Artus today. He was incredibly helpful, professional, and knowledgeable, taking the time to patiently answer all our enquiries in detail. Bradley explained everything clearly, making what could have been a confusing process feel simple and manageable. We’re so grateful for his guidance and couldn’t have asked for better service. Thank you, Bradley, for your outstanding help today!

April 24, 2025
Unprompted review
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Reply from Mortgages First

Hello, we are delighted that you are happy with our services. Your review is really appreciated, thank you for sharing your positive experience.

Rated 5 out of 5 stars

Charlie Partridge

Charlie Partridge is very knowledgeable and super helpful in our query for the mortgage for new house. He quickly addressed all my queries and made the experience of mortgage pretty smooth. I would highly recommend Mortgages First services to everyone and thankful to Charlie's exceptional support.

April 23, 2025
Unprompted review
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Reply from Mortgages First

Hi, thank you for recommending us in your review! We are so pleased to hear that we made your experience a positive one!

Rated 5 out of 5 stars

Would highly recommend Mortgage First!

Thomas Haughton and Charlotte Adams were brilliant, very efficient, knowledgeable and helpful - a very quick and speedy process!

Would highly recommend Mortgage First, a top and personalised service.

April 16, 2025
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Reply from Mortgages First

Hello, thank you for taking the time to leave us a lovely review, we are so pleased to hear that you would recommend our services!

Rated 5 out of 5 stars

Excellent service


I couldn’t be happier with the exceptional service provided by Abi Harvey. From start to finish, they were professional, knowledgeable, and truly dedicated to finding the best mortgage solution for my needs. They took the time to explain every step clearly, answered all my questions patiently, and made the entire process stress-free. Thanks to their expertise. I highly recommend Abi to anyone looking for a trustworthy and highly skilled mortgage advisor. 10/10.

April 10, 2025
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Reply from Mortgages First

Hello, thank you for the fantastic review, we are so pleased to hear that we made your experience a positive one and that you would recommend our service!

Rated 5 out of 5 stars

Fantastic service from M/1st as…

Fantastic service from M/1st as usual...Jack very professional abd efficient...

April 22, 2025
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Reply from Mortgages First

Hello, we are delighted that you are happy with our services. Your review is really appreciated, thank you for sharing your positive experience.

Rated 5 out of 5 stars

I am grateful to have Julia as my…

I am grateful to have Julia as my adviser. She consistently finds the best options for us. I would like to thank Mortgage First for having Julia as a member of your team. She demonstrates exceptional efficiency and possesses strong interpersonal skills, ensuring that tasks are completed effectively. This is not my first experience with Julia; it marks my third engagement, and I am pleased to recommend her services to my family and friends.

April 8, 2025
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Reply from Mortgages First

Hello, thank you for taking the time to leave us a lovely review, we are so pleased to hear that we made your experience a positive one and that you would recommend our service!

Rated 5 out of 5 stars

The entire team provides an excellent…

The entire team provides an excellent service to me, walking me through the journey of mortgage processing seamlessly.

April 20, 2025
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Reply from Mortgages First

Hi, thank you so much for taking the time to leave us a 5 Star Review! We are committed to delivering high quality service to our customers so we are always delighted to hear about your experience!

Rated 5 out of 5 stars

Charlie and Brad has been super helpful…

Charlie and Brad has been super helpful and patience. Addressed all my concerns in a professional way. Always good to know the options I have before making a decision.

April 20, 2025
Unprompted review
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Reply from Mortgages First

Hello, thank you for the 5 Star Review! We really appreciate you using our services and sharing your positive experience!

Rated 5 out of 5 stars

Mortgage process has been very well…

Mortgage process has been very well explained. From the beginning till end proper support and guidance was rendered by David and Lauren

April 9, 2025
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Reply from Mortgages First

Hello, thank you so much for the 5 star review! If any of your friends or family need assistance, please let them know about us, we would be happy to help!

Rated 3 out of 5 stars

A really average service.

A really average service.

April 4, 2025
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Reply from Mortgages First

Hello and thank you for your review. If you have any specific feedback or improvements that you would like to discuss with us, please call us on 01206 731800 and ask for Amanda.

Rated 5 out of 5 stars

Bradley Artus was so helpful and…

Bradley Artus was so helpful and knowledgeable. Excellent communication, he answered all my questions. Really good experience, thank you

April 8, 2025
Unprompted review
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Reply from Mortgages First

Hello, we love hearing about our customer’s experience and are delighted to hear you are happy with our service. Thank you for your 5 star review!

Rated 5 out of 5 stars

Charlie

Charlie Partridge was very helpul and explained for me to understand.

April 6, 2025
Unprompted review
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Reply from Mortgages First

Hi, thank you so much for taking the time to leave us a 5 Star Review! We are committed to delivering high quality service to our customers so we are always delighted to hear about your experience!

Rated 5 out of 5 stars

Bradley was welcoming and attentive he…

Bradley was welcoming and attentive he explained everything in detail and made the whole process very easy and stress free thanks

April 13, 2025
Unprompted review
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Reply from Mortgages First

Hello, we are delighted that you are happy with our services. Your review is really appreciated, thank you for sharing your positive experience.

Rated 5 out of 5 stars

Bradley is great!

Bradley is great, super helpful and knowledgeable with assisting us to get what we needed out of a mortgage.

April 13, 2025
Unprompted review
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Reply from Mortgages First

Hello, thank you for the fantastic review, we are happy we could be of assistance and appreciate you sharing your positive experience!

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