First2Protect are a really smooth way for me to sort out my house insurance. My needs are a bit unusual and broke other providers, however they worked with me to get a deal sorted. Through several ren... See more
Company replied
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Review summary
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Great customer experience as always. Used chat to ask for some help with a renewal, and after speaking with Evie, who was super helpful and knowledgeable, I got all the info I needed. We have been... See more
Company replied
As a first-time buyer, this process can be daunting - but James made it completely stress-free. He walked me through every step in plain language and patiently answered all my questions. Excellent car... See more
Company replied
We are now moving the household building and content to be looked after by First2Protect, and more importantly by Becky.She had the time and patience to listen,discuss and advise. A service that the... See more
Company replied
Company details
Written by the company
first2protect.co.uk
Written by the company
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Contact info
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, United Kingdom
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4.9
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service with James who went…
Excellent service with James who went above and beyond to help me and my partner secure a last minute quote and policy agreement. Thank you for going out your way!
May 8, 2026
Unprompted review
Very happy with the service
Very happy with the service! the customer care team are fantastic.
May 8, 2026
Unprompted review
Thomas!
Thomas!! You’d have never known it was your first week in your new job. You were brilliant! Thanks for your help.
May 8, 2026
Unprompted review
Must say had a brilliant experience…my experience
Must say had a brilliant experience with Thomas Lennon today he was clear and to the point and very polite to talk to on the phone! He answered all my questions to my satisfaction well done!
May 8, 2026
Unprompted review
Spoke to a chap called Joel about…
Spoke to a chap called Joel about cancelling my policy as I was switching property. Got it sorted within minutes, finalised everything and was very straight forward! Great work.
May 8, 2026
Unprompted review
Very helpful customer service
Very helpful customer service. She explained me everything. All questions were professionally answered. Definitely 100% happy and recommend it to everyone.
May 8, 2026
Unprompted review
I rang regarding my renewal quote
I rang regarding my renewal quote and Amber was absolutely brilliant!
She answered all my questions brilliantly and also gave me all the information I needed to know.
Really happy to renew and really pleased with the help Amber gave me.
May 8, 2026
Unprompted review
Joel was very helpful and provided…
Joel was very helpful and provided clear detailed information for my renewal
May 7, 2026
Unprompted review
Jade was very professional
Jade was very professional. Extremely helpful.
May 7, 2026
Unprompted review
The customer rep listened patiently to…
The customer rep listened patiently to my concerns in finding a better company with which I want to insure my property and contents.
He gave me options to consider why the company should be chosen .
I said to him that the true value of a company is when a customer files a claim and how the company deals to resolve the issues quickly and to the satisfaction of the customer.
May 7, 2026
Unprompted review
Nathan was very polite
Nathan was very polite, helpful and patient, especially when I asked him to repeat information as I was making notes during our call.
He double - checked an issue with his manager and thanked me for my patience in holding while he did so.
A very positive call! Thank you, Nathan.
May 7, 2026
Unprompted review
One phone call
One phone call , a very efficent & friendly company to deal with. They also found me savings on my renewal quote.
April 28, 2026
Customer service
We requested a quote on House insurance. James Riley was excellent taking us through the questions. Sadly the final quote was not acceptable to us.
May 7, 2026
Unprompted review
Lori was very helpful today
Lori was very helpful today, calling to help us finalize some policy updates. Got a small refund from our changes as well, which is always nice!
May 7, 2026
Unprompted review
Nathan was really helpful
Nathan was really helpful, and made getting a quote easy! Thank you
May 7, 2026
Unprompted review
Excellent service
Excellent service. Chap on the phone called Nathan talked me through all the options and made everything clear. He had all the info and knowledge of the insurance packages and what they provide. Happy with the service and product.
May 7, 2026
Unprompted review
From hopeless to success
From the very first call, which provided me with vital information regarding my buildings insurance, I was met with patience, kindness as well as sharp professionalism. When I thought my case was hopeless, I was shown a path to progress and eventually, to success. In this complex situation, the smoothest path was provided by First2Protect. It's left me somewhat speechless out of sheer gratitude.
May 7, 2026
Unprompted review
Lovely lady
Lovely lady, Jodie, helped set me up for the first time using rent protection - fingers crossed I never need to use it.
May 6, 2026
Unprompted review
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