I had some questions regarding the cover for my property, and Joel was extremely helpful & put my mind at rest. He also was true to his word a called me back a few days later to confirm everything ag... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First2Protect are a really smooth way for me to sort out my house insurance. My needs are a bit unusual and broke other providers, however they worked with me to get a deal sorted. Through several ren... See more
Company replied
Great customer experience as always. Used chat to ask for some help with a renewal, and after speaking with Evie, who was super helpful and knowledgeable, I got all the info I needed. We have been... See more
Company replied
As a first-time buyer, this process can be daunting - but James made it completely stress-free. He walked me through every step in plain language and patiently answered all my questions. Excellent car... See more
Company replied
Company details
Written by the company
first2protect.co.uk
Written by the company
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Contact info
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, United Kingdom
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4.9
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Joel was very helpful and provided…
Joel was very helpful and provided clear detailed information for my renewal
May 7, 2026
Unprompted review
Reply from First2Protect
Thank you for your great feedback! We’re so glad Joel was helpful and provided clear, detailed information for your renewal—he’ll really appreciate your kind words
Jade was very professional
Jade was very professional. Extremely helpful.
May 7, 2026
Unprompted review
Reply from First2Protect
Thank you for your kind feedback! We’re delighted to hear Jade provided such professional and helpful service—she’ll really appreciate your comments
The customer rep listened patiently to…
The customer rep listened patiently to my concerns in finding a better company with which I want to insure my property and contents.
He gave me options to consider why the company should be chosen .
I said to him that the true value of a company is when a customer files a claim and how the company deals to resolve the issues quickly and to the satisfaction of the customer.
May 7, 2026
Unprompted review
Reply from First2Protect
Thank you for your thoughtful feedback! We’re really pleased to hear our team took the time to listen and provide you with options.
Nathan was very polite
Nathan was very polite, helpful and patient, especially when I asked him to repeat information as I was making notes during our call.
He double - checked an issue with his manager and thanked me for my patience in holding while he did so.
A very positive call! Thank you, Nathan.
May 7, 2026
Unprompted review
Reply from First2Protect
Thank you for your wonderful feedback! We’re so pleased to hear Nathan was polite, patient, and thorough—he’ll really appreciate your kind words. It’s great to know you had such a positive experience
One phone call
One phone call , a very efficent & friendly company to deal with. They also found me savings on my renewal quote.
April 28, 2026
Reply from First2Protect
Thank you for your kind review! We’re so pleased to hear you found our team efficient and friendly, and even better that we could help you save on your renewal
Customer service
We requested a quote on House insurance. James Riley was excellent taking us through the questions. Sadly the final quote was not acceptable to us.
May 7, 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback! We’re really pleased to hear James provided excellent support and guided you through everything clearly. We’re sorry the quote wasn’t quite right this time, but we truly appreciate you considering us and hope we can help in the future
Lori was very helpful today
Lori was very helpful today, calling to help us finalize some policy updates. Got a small refund from our changes as well, which is always nice!
May 7, 2026
Unprompted review
Reply from First2Protect
Thank you for your lovely feedback! We’re so glad Lori could help finalise your policy updates, and it’s always a bonus to get a refund too
Nathan was really helpful
Nathan was really helpful, and made getting a quote easy! Thank you
May 7, 2026
Unprompted review
Reply from First2Protect
Thank you for your great feedback! We’re delighted to hear Nathan made the process easy and helpful for you—he’ll really appreciate your kind words
Reply from First2Protect
Thank you for your kind review! We’re really pleased to hear you found the service professional, courteous, and good value—your feedback means a lot to us
Excellent service
Excellent service. Chap on the phone called Nathan talked me through all the options and made everything clear. He had all the info and knowledge of the insurance packages and what they provide. Happy with the service and product.
May 7, 2026
Unprompted review
Reply from First2Protect
Thank you for your great feedback! We’re so pleased to hear Nathan was able to clearly explain your options and provide such knowledgeable support. It’s fantastic to know you’re happy with both the service and your cover
From hopeless to success
From the very first call, which provided me with vital information regarding my buildings insurance, I was met with patience, kindness as well as sharp professionalism. When I thought my case was hopeless, I was shown a path to progress and eventually, to success. In this complex situation, the smoothest path was provided by First2Protect. It's left me somewhat speechless out of sheer gratitude.
May 7, 2026
Unprompted review
Reply from First2Protect
Thank you so much for such a heartfelt review. We’re truly grateful for your kind words and are delighted that our team could support you through a complex situation with patience and professionalism. It’s wonderful to hear we were able to help you find a path forward—your feedback really means a lot to us.
Lovely lady
Lovely lady, Jodie, helped set me up for the first time using rent protection - fingers crossed I never need to use it.
May 6, 2026
Unprompted review
Reply from First2Protect
Thank you for your lovely review! We’re so glad Jodie was able to help you get set up with rent protection—she’ll really appreciate your kind words.
Very quick to act and helpful
Very quick to act and had my policy sorted within half an hour.
I use first 2 protect for my residential and a rental and would definitely recommend them.
Great customer service and the member of staff i spoke to was very helpful - really sorry I have forgotten his name
May 6, 2026
Reply from First2Protect
Thank you so much for your lovely feedback! We’re really pleased to hear that your policy was arranged so quickly and smoothly, and that you continue to trust us with both your residential and rental insurance.
Customer experience with Oscar was great!
Customer experience with Oscar was great - he explained everything clearly which is super helpful for someone sorting home insurance for the first time! Great deal too!
May 6, 2026
Unprompted review
Reply from First2Protect
Thank you so much for your kind words! We’re delighted to hear that you had a great experience with Oscar. He’ll be pleased to know that his clear explanations made the process of arranging your home insurance easier, especially as a first-time buyer.
An exemplary service
An untypical situation was dealt with extremely quickly and efficiently with no problems or issues.
The call handler was extremely polite and helpful and he guided me through the process with ease to achieve a successful and reassuring conclusion.
May 6, 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback! We’re pleased to hear your query was handled so quickly and efficiently, and that our team member provided such polite and helpful guidance throughout. We really appreciate your kind words!
I had some questions
I had some questions regarding the cover for my property, and Joel was extremely helpful & put my mind at rest. He also was true to his word a called me back a few days later to confirm everything again & action my payment. Really great service from a cheerful & helpful member from first2protect.
May 6, 2026
Unprompted review
Reply from First2Protect
Thank you for your lovely feedback! We’re delighted to hear Joel was so helpful and reassuring, and that he followed up as promised. We really appreciate your kind words!
Received great service on the phone…
Received great service on the phone when enquiring about my renewal and also a prompt informative response via email from Brian.
May 6, 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback! We’re glad to hear you received great service over the phone and a prompt, informative response from Brian.
Absolutely brilliant straight forward…
Absolutely brilliant straight forward easy to understand and very helpful
May 6, 2026
Unprompted review
Reply from First2Protect
Thank you for your kind words! We’re delighted you found everything straightforward, easy to understand, and very helpful.
Renewal of policy
No problems at all. So easy.
Staff were very professional and helpful.
Great service.
May 6, 2026
Unprompted review
Reply from First2Protect
Thank you for your lovely feedback! We’re so pleased to hear everything was easy and that our team were professional and helpful. We really appreciate it!
Lori was a great help
Lori was a great help. Dealt with the problem quickly efficiently and offered all information we needed!
May 6, 2026
Unprompted review
Reply from First2Protect
Thank you for your kind feedback! We’re so pleased Lori was able to help resolve your issue quickly and efficiently while providing all the information you needed.
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