I had some questions regarding the cover for my property, and Joel was extremely helpful & put my mind at rest. He also was true to his word a called me back a few days later to confirm everything ag... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
First2Protect are a really smooth way for me to sort out my house insurance. My needs are a bit unusual and broke other providers, however they worked with me to get a deal sorted. Through several ren... See more
Company replied
Great customer experience as always. Used chat to ask for some help with a renewal, and after speaking with Evie, who was super helpful and knowledgeable, I got all the info I needed. We have been... See more
Company replied
As a first-time buyer, this process can be daunting - but James made it completely stress-free. He walked me through every step in plain language and patiently answered all my questions. Excellent car... See more
Company replied
Company details
Written by the company
first2protect.co.uk
Written by the company
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Contact info
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, United Kingdom
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4.9
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
From hopeless to success
From the very first call, which provided me with vital information regarding my buildings insurance, I was met with patience, kindness as well as sharp professionalism. When I thought my case was hopeless, I was shown a path to progress and eventually, to success. In this complex situation, the smoothest path was provided by First2Protect. It's left me somewhat speechless out of sheer gratitude.
May 7, 2026
Unprompted review
Reply from First2Protect
Thank you so much for such a heartfelt review. We’re truly grateful for your kind words and are delighted that our team could support you through a complex situation with patience and professionalism. It’s wonderful to hear we were able to help you find a path forward—your feedback really means a lot to us.
Lovely lady
Lovely lady, Jodie, helped set me up for the first time using rent protection - fingers crossed I never need to use it.
May 6, 2026
Unprompted review
Reply from First2Protect
Thank you for your lovely review! We’re so glad Jodie was able to help you get set up with rent protection—she’ll really appreciate your kind words.
Very quick to act and helpful
Very quick to act and had my policy sorted within half an hour.
I use first 2 protect for my residential and a rental and would definitely recommend them.
Great customer service and the member of staff i spoke to was very helpful - really sorry I have forgotten his name
May 6, 2026
Reply from First2Protect
Thank you so much for your lovely feedback! We’re really pleased to hear that your policy was arranged so quickly and smoothly, and that you continue to trust us with both your residential and rental insurance.
Customer experience with Oscar was great!
Customer experience with Oscar was great - he explained everything clearly which is super helpful for someone sorting home insurance for the first time! Great deal too!
May 6, 2026
Unprompted review
Reply from First2Protect
Thank you so much for your kind words! We’re delighted to hear that you had a great experience with Oscar. He’ll be pleased to know that his clear explanations made the process of arranging your home insurance easier, especially as a first-time buyer.
An exemplary service
An untypical situation was dealt with extremely quickly and efficiently with no problems or issues.
The call handler was extremely polite and helpful and he guided me through the process with ease to achieve a successful and reassuring conclusion.
May 6, 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback! We’re pleased to hear your query was handled so quickly and efficiently, and that our team member provided such polite and helpful guidance throughout. We really appreciate your kind words!
I had some questions
I had some questions regarding the cover for my property, and Joel was extremely helpful & put my mind at rest. He also was true to his word a called me back a few days later to confirm everything again & action my payment. Really great service from a cheerful & helpful member from first2protect.
May 6, 2026
Unprompted review
Reply from First2Protect
Thank you for your lovely feedback! We’re delighted to hear Joel was so helpful and reassuring, and that he followed up as promised. We really appreciate your kind words!
Received great service on the phone…
Received great service on the phone when enquiring about my renewal and also a prompt informative response via email from Brian.
May 6, 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback! We’re glad to hear you received great service over the phone and a prompt, informative response from Brian.
Absolutely brilliant straight forward…
Absolutely brilliant straight forward easy to understand and very helpful
May 6, 2026
Unprompted review
Reply from First2Protect
Thank you for your kind words! We’re delighted you found everything straightforward, easy to understand, and very helpful.
Renewal of policy
No problems at all. So easy.
Staff were very professional and helpful.
Great service.
May 6, 2026
Unprompted review
Reply from First2Protect
Thank you for your lovely feedback! We’re so pleased to hear everything was easy and that our team were professional and helpful. We really appreciate it!
Lori was a great help
Lori was a great help. Dealt with the problem quickly efficiently and offered all information we needed!
May 6, 2026
Unprompted review
Reply from First2Protect
Thank you for your kind feedback! We’re so pleased Lori was able to help resolve your issue quickly and efficiently while providing all the information you needed.
Very professional in explaining the…
Very professional in explaining the home insurance quote unfortunately could not be competitive with my renewal price
May 6, 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback! We’re glad to hear you found our explanation clear and professional, and we appreciate you considering us even though we couldn’t be competitive with your renewal price.
Quickly resolved query on smart lock…
Quickly resolved query on smart lock coverage
May 6, 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback! We’re pleased we could resolve your query on smart lock coverage quickly—happy to help!
Great Service from Nathan
Spoke to Nathan this morning and he was amazing! This is our first time buying a home and everything involved with it! He explained everything clearly and helped us get the best quote that we could for our building and contents insurance! The service was great. Nathan was enthusiastic, very friendly and always happy to answer any questions that I had. Would definitely recommend this service to others and tell people to ask for Nathan!
May 6, 2026
Unprompted review
Reply from First2Protect
Thank you for your great feedback! We’re delighted to hear Nathan made your first home insurance experience clear and stress-free, and helped you find the best quote. We really appreciate your recommendation!
Reply from First2Protect
Thank you! We’re so glad to hear you found us very helpful and it was great to assist you again.
Reply from First2Protect
Thank you for your feedback! We’re glad you found our advice excellent.
I had a great experience working with…
I had a great experience working with Nathan. He has been incredibly helpful in finding me a good price for my home insurance. Throughout the process, he was professional, patient, and took the time to explain everything clearly, making sure I understood my options.
Nathan really went the extra mile to secure a deal that suited my needs and budget, which I truly appreciate. His friendly and approachable manner made the whole experience stress-free and straightforward.
I would highly recommend Nathan to anyone looking for reliable and efficient help with home insurance. Thank you again for your excellent service!
May 6, 2026
Unprompted review
Reply from First2Protect
Thank you for your kind feedback! We’re delighted to hear Nathan was so helpful, professional, and found you a great deal. We’ll be sure to pass on your comments!
Efficient and polite
May 6, 2026
Reply from First2Protect
Thank you for your feedback! We’re pleased to hear you found our service efficient and polite—we really appreciate it!
Reply from First2Protect
Thank you for your feedback! We’re glad to hear Aaron was so helpful and able to answer all your questions—much appreciated!
Fantastic service
Fantastic service, so refreshing to find a genuine company who where so helpful 😀 would be delighted to recommend with 5stars *****
May 5, 2026
Unprompted review
Reply from First2Protect
Thank you for your lovely feedback! We’re so glad you found our service genuine and helpful. We really appreciate the 5-star recommendation 😊
Absolutely brilliant experience in…
Absolutely brilliant experience in Insuring out home could not have been any better well done Jodie
May 4, 2026
Reply from First2Protect
Thank you so much for your fantastic feedback!
We’re absolutely delighted to hear you had such a brilliant experience arranging insurance for your home. Jodie will be especially pleased to know she made the process as smooth and positive as possible for you.
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