Mortgages.Online Reviews 

63
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Al was phenomenal, he has excellent knowledge of the products that were available and unlike many others we’ve dealt with, he answered the phone, responded to emails and got back to us when he said he... See more

Rated 5 out of 5 stars

We can't thank Laura & Al enough for the amazing work they done in order for us to achieve our dream home. Their level of communication & understanding has been exceptional. The team went above... See more

Rated 4 out of 5 stars

Al was very patient with us whilst we learnt about the process and became aware of what protection we currently had and then helped us tailor it to a budget. Al was always very pleasant to speak to an... See more

Company replied

Rated 5 out of 5 stars

We were exceptionally pleased by the way Mortgages.Online dealt with our application. Al Baker led a very efficient team, who kept us constantly updated with the progress of our mortgage application,... See more

Company replied

Company details

  1. Mortgage Broker

Information provided by various external sources

Due to the new government guidelines around COVID-19 our team are busy and working from home, but we are still open and operational for all your mortgage and protection requirements. Wishing you and your loved ones all the best during these difficult times. You chose the mortgage, we'll verify your choice or recommend a more suitable mortgage, we'll submit & manage your mortgage application. Visit us at mortgages.online, contact us on 03330 586058 or email us at ask@mortgages.online


Contact info

4.8

Excellent

TrustScore 5 out of 5

63 reviews

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4.8

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(63)

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Rated 5 out of 5 stars

Great service

Great service - followed up several times and was on top of everything.

March 2, 2021
Mortgages.Online logo

Reply from Mortgages.Online

Hi Rachel,

Thank you so much for leaving us a lovely 5* review.

We're really glad to hear that you were pleased with the service provided by the team and we look forward to being of assistance to you once again when the need arises.

All the best,
The MO Team

Rated 5 out of 5 stars

Found a mortgage swiftly and followed up with lender consistently to complete the exchange on time

My mortgage application wasn't strong because of massive income loss due to the pandemic. I went through Trussle first who wasted a ton of time and couldn't find a mortgage. After which, I went with L&C who managed to come back with a not-so-great offer.

Coreco/Mortgage Online team was a saviour from the get-go for a first-time buyer like me. They understood the time-sensitivity, as I could lose both the apartment and the down payment. They put in an incredible amount of effort to find me a good tentative offer in a matter of days. Upon securing the offer, one of their employees consistently followed up with the lender and kept me up to date during that very stressful period, finally leading to exchange completion on time.

I've nothing but good things to say about their quality of service and way of working. I'll surely be working with them again after my fixed term is over.

February 16, 2021
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Reply from Mortgages.Online

Hi Harpal,

Thank you so much for taking the time to leave us an amazing 5* review.

We are so glad we were able to help meet your requirements to the time schedule you were up against and are pleased you were happy with the service the team provided.

We look forward to being of assistance to you once again in the future when the need arises.

All the best,
The MO Team

Rated 5 out of 5 stars

One word- brilliant

February 11, 2021
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Reply from Mortgages.Online

Hi John,

Thank you so much for leaving us a great 5* review.

We're really glad to hear you were pleased with the service received :)

All the best,
The MO Team

Rated 5 out of 5 stars

Excellent service

Excellent service, very efficient and kept questioning the solicitor on a regular basis on the purchase status.

January 14, 2021
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Reply from Mortgages.Online

Thank you for this lovely 5 star review.

We are so pleased that you found our service Excellant and we're really glad to hear you were pleased with the communication provided by the team.

All the Best
The Mo Team

Rated 5 out of 5 stars

Absolutely brilliant service from start…

Absolutely brilliant service from start to finish. I would highly recommend.

December 17, 2020
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Reply from Mortgages.Online

Hi Suzie,

Thank you for leaving us a great 5* review!

I'm really glad to hear you were pleased with the service received and that you would recommend us.

Wishing you a lovely Christmas,
The MO Team

Rated 5 out of 5 stars

Definitely use Mortgages.Online

I was incredibly impressed with the service I received from Mortgages.Online. More importantly than finding me a great deal, they kept in daily contact as we approached completion date and chased both the bank and the solicitors when needed. I'd definitely use them again!

December 15, 2020
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Reply from Mortgages.Online

HI
Thank you for your wonderful 5* feed back, we really appreciate it.
We are so please that you were impressed with our service and that the team kept you updated throughout your application process and that they made the process as smooth as possible., and it is always great to hear that you would recommend us

All the Best
The Mo Team

Rated 4 out of 5 stars

Appreciated all the advice and patience

Al was very patient with us whilst we learnt about the process and became aware of what protection we currently had and then helped us tailor it to a budget. Al was always very pleasant to speak to and always answered our questions promptly - would recommend.

December 13, 2020
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Reply from Mortgages.Online

Thank you so much for leaving us a review

We are happy to hear you were pleased with the service received from Al and look forward to being of assistance to you once again in the future when the need to re-mortgage arises.

All The Best
The Mo Team

Rated 5 out of 5 stars

As someone of advanced years

As someone of advanced years, finding a mortgage was never going to be straightforward. From sourcing the most appropriate mortgage at a very competitive rate, to completion on the required date, the team at Mortgages Online were there to guide and advise. I was kept informed every step of the way, and they promptly dealt with any issues that arose. Finding a mortgage can be a very stressful time, but Mortgages Online made it a very smooth process. I would thoroughly recommend them.

December 8, 2020
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Reply from Mortgages.Online

Hi Steve,

Thank you so much for leaving us a lovely 5* review.

We are really pleased to hear that the team kept you updated throughout your application process and that they made the process as smooth as possible.

Wishing you all the best and look forward to being of assistance to you again in the future,
The MO Team

Rated 5 out of 5 stars

Excellent Service

Excellent Service. They found a mortgage that was very specific to my needs. No one else could do that which was brilliant.
Then the service & follow up was on the ball all the time.
Could not fault this service one bit.
They deserve 10 stars not 5 !!

December 7, 2020
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Reply from Mortgages.Online

Hi Robert,

Thank you so much for your wonderful 5* review.

We are so glad to hear that you were pleased with the service provided by the team and that they remained on the ball throughout.

We look forward to being of assistance to you once again in the future when the need arises.

All the best,
The MO Team

Rated 5 out of 5 stars

We were exceptionally pleased by the…

We were exceptionally pleased by the way Mortgages.Online dealt with our application. Al Baker led a very efficient team, who kept us constantly updated with the progress of our mortgage application, which was approved very quickly. He dealt promptly with any queries we had. We would highly recommend this company.

November 9, 2020
Mortgages.Online logo

Reply from Mortgages.Online

Hi Heather

Thank you so much for leaving us a wonderful 5* review!

We are so happy to hear you were pleased with the service received from Al and the team and we look forward to being of assistance to you once again in the future when the need to re-mortgage arises.

I will ensure your comments are passed on to the team.

All the best,
The MO Team

Rated 5 out of 5 stars

Excellant communication

Excellant communication. Polite and professional

November 3, 2020
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Reply from Mortgages.Online

Hi Donna,

Thank you so much for leaving us a great 5* review!

We're really glad to hear you were pleased with the communication provided by the team and that you found them polite and professional.

Wishing you all the best in your new home!
The MO Team

Rated 5 out of 5 stars

Excellent help and advice

Constantly checking with solicitors and keeping us informed of developments. A thoroughly professionally company, lovely staff always available and always returned calls. I would not hesitate to recommend this professional company

November 2, 2020
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Reply from Mortgages.Online

Hi Barbara,

Thank you for leaving us a lovely 5* review.

We're so happy to hear that you found the team professional and that they returned any calls that you made to us.

The team work really hard to enusre that everyone is chased and kept up to date along the way and we'd love to be of assistance to you once again in the future, as well as to anyone you recommend us to.

Thank you once again,
The MO Team

Rated 5 out of 5 stars

My case was dealt with by Al Baker who…

My case was dealt with by Al Baker who was very professional and helpful throughout the application process. He was always available when I needed help and he ensured that he got the best deal for me that suited my needs. The mortgage offer was received swiftly as soon as the application was filed. This was mainly due to the competence of Al Baker in complying with all the required backup documentation being presented promptly as required by the prospective lender.
I will have no hesitation in recommending Al Baker to prospective clients.

November 2, 2020
Mortgages.Online logo

Reply from Mortgages.Online

Hi Siva,

Thank you so much for leaving us a wonderful 5* review!

We are so happy to hear you were pleased with the service received from Al and the team and we look forward to being of assistance to you once again in the future when the need to re-mortgage arises.

I will ensure your comments are passed on to the team.

All the best,
The MO Team

Rated 5 out of 5 stars

Good service & communication

Good service & communication, would use them again

October 26, 2020
Mortgages.Online logo

Reply from Mortgages.Online

Hi Keith
Thank you for your 5 star feedback
We are so pleased you found our service and communication good and it is great that you would use us again

All the Best
The Mo Team

Rated 5 out of 5 stars

Excellent service

Excellent service provided! Would recommend!

October 19, 2020
Mortgages.Online logo

Reply from Mortgages.Online

HI Adam
Thank you for your wonderful 5* feed back, we really appreciate it.
We are so please that you found our service Excellent, and it is always great to hear that you would recommend us.

All the Best
The Mo Team

Rated 5 out of 5 stars

Very good service

October 12, 2020
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Reply from Mortgages.Online

Thank you for your 5 star review

We are so glad that you find our service to be very good

All the Best
The Mo team

Rated 5 out of 5 stars

I had a great experience

I had a great experience with Mortgages.Online. My broker was Al Baker who gave an excellent service. The process was made so simple and every thing explained so well. Throughout the pandemic with so many changes happening, the team worked really hard to find the right solutions for me that helped me finance my first home :)

A big thank you to Al and Mortgages.Online

October 6, 2020
Unprompted review
Mortgages.Online logo

Reply from Mortgages.Online

Hi Mysa
Thank you for this wonderful 5 Star review.

We are so pleased that we made financing your first home simple and that everything was explained so well to you throughtout the process.

I will pass your very king words on to Al Baker.

All the best in your new home
The MO Team

Rated 5 out of 5 stars

Professional

Professional and totally reliable - a real service.

September 21, 2020
Unprompted review
Mortgages.Online logo

Reply from Mortgages.Online

Thank you for this wonderful 5 star feedback

We are so pleased that you found our company professional & totally reliable.

We wish you all the best
The Mo Team

Rated 5 out of 5 stars

They were there to talk to whenever we…

They were there to talk to whenever we needed to and very helpful

September 14, 2020
Unprompted review
Mortgages.Online logo

Reply from Mortgages.Online

Hi Angela

Thank you for our 5 star review.

It is great that you found us always there to help you whenever you needed us.

All the best

The MO team

Rated 5 out of 5 stars

Excellent support from the whole team

Excellent support from the whole team. Kept me updated at every step of the way.

September 8, 2020
Unprompted review
Mortgages.Online logo

Reply from Mortgages.Online

Hi Martin,

Thank you so much for leaving us a great 5* review.

We're really glad to hear that you found the team supportive and that they kept you updated every step of the way.

We look forward to being of assistance to you once again in the future when the need arises,

All the best,
The MO Team

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