Al was phenomenal, he has excellent knowledge of the products that were available and unlike many others we’ve dealt with, he answered the phone, responded to emails and got back to us when he said he... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We can't thank Laura & Al enough for the amazing work they done in order for us to achieve our dream home. Their level of communication & understanding has been exceptional. The team went above... See more
Al was very patient with us whilst we learnt about the process and became aware of what protection we currently had and then helped us tailor it to a budget. Al was always very pleasant to speak to an... See more
Company replied
We were exceptionally pleased by the way Mortgages.Online dealt with our application. Al Baker led a very efficient team, who kept us constantly updated with the progress of our mortgage application,... See more
Company replied
Company details
Information provided by various external sources
Due to the new government guidelines around COVID-19 our team are busy and working from home, but we are still open and operational for all your mortgage and protection requirements. Wishing you and your loved ones all the best during these difficult times. You chose the mortgage, we'll verify your choice or recommend a more suitable mortgage, we'll submit & manage your mortgage application. Visit us at mortgages.online, contact us on 03330 586058 or email us at ask@mortgages.online
Contact info
Floor 2 Tylers House, Tylers Avenue , SS1 2BB, Southend-On-Sea, United Kingdom
- 03300 586058
- ask@mortgages.online
- mortgages.online
4.8
Excellent
63 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly
Friendly, attentive, professional and arranged a brilliant re-mortgage deal.
Couldn't ask any more of Mortgages Online.
Al Baker, in particular must be praised for his patience, persistence and bringing some fun to the proceedings.
Well done, guys. I am a most satisfied client.
David Stenhouse
July 27, 2020
Unprompted review
Reply from Mortgages.Online
HI David
Thank you so much for you 5* review
We are so pleased that you are a most satisfied client and found us to be a Friendly, Attentive and Prefessional Company this means alot to us, I will pass your kind comments onto Al Baker, he will be please to hear that you found the re-mortgage deal to be brilliant.
All the Best for the future
The MO Team
Experienced a few issues but that was…
Experienced a few issues but that was to be expected due to lockdown. But generally really helpful.
June 1, 2020
Unprompted review
Reply from Mortgages.Online
Hi Thank you for your feedback.
We are sorry to hear that you experienced a few issues, but are glad that we could be really helpful to you during this lockdown period.
All the best
Mo and the team
Very friendly
Very friendly chat with Rob at the initial phone call and good constant service thereafter. Even though i am not good on the computer i was able to send documents by post and managed successfully to complete.
May 16, 2020
Unprompted review
Reply from Mortgages.Online
Hi Judith
Thank you for our 5 star review.
We are so pleased that you found our company friendly and that we managed to give a constantly good service to you.
Good Luck and all the best from the Team
Fantastic from start to finish
My first time buying experience (even with lockdown) was an absolute breeze because of Rob, Jamie and Jack at Mortgages.Online.
Throughout the process they were helpful, friendly, enthusiastic and most of all, were in continous contact with me to provide updates and advice. They found a great deal for me which cost well below anything I was expecting.
And they did all the tedious stuff like going through my spending and filling in the application without me really having to do much at all. They also came up with the best quotes for life and house insurance for me.
And this happened through lockdown!
10/10 overall experience and cannot recommend them highly enough.
May 14, 2020
Unprompted review
Reply from Mortgages.Online
Hi Azmal
Thank you for your amazing 5* review.
We can not thank you enough for your kind words "10/10 overall experience and cannot recommend them highly enough"
We are so pleased that we made your experience with us a breeze and found us helpful, friendly, enthusiastic.
Wishing you all the best and look forward to spending all that money you've just saved!
The MO Team
Quick reliable trustworthy service
Quick reliable trustworthy service. I would highly recommend
May 13, 2020
Unprompted review
Reply from Mortgages.Online
Thank you Olatoun for your 5 star review.
It is great that you found us Quick reliable and trustworthy and is great news that you recommend us
Good luck and all the best
The MO Team
Very enjoyable experience
Very enjoyable experience - Simple, quick and easy thanks to all who helped
May 7, 2020
Unprompted review
Reply from Mortgages.Online
Thank you Perry for your kind words,
It is great that you found our company a enjoyable experience .
I will pass your message on to all of the team.
Good luck from all of us
Excellent service
April 28, 2020
Unprompted review
Reply from Mortgages.Online
Hi Richard,
Thank you so much for leaving us a 5* review!
I'm really glad that you too were pleased with the service received.
Wishing you and Colette all the best,
The MO Team
I would definitely recommend using this…
I would definitely recommend using this company . The service and support from the team was excellent
Everyone I spoke to was very helpful and very efficient . They delivered what I requested a good mortgage rate and affordable . I only wished I had known about them before as I would have moved my mortgage way before I did and saved myself a lot of money .
April 28, 2020
Unprompted review
Reply from Mortgages.Online
Hi Dawn,
Thank you so much for leaving us a fantastic 5* review!
We are so so happy that you were happy with the support the team provided you with and that everyone you dealt with was helpful and efficient.
We really appreciate that you would recommend us to anyone who requires mortgage advise and we look forward to helping you once again in the future when the need arises.
Wishing you all the best and look forward to spending all that money you've just saved!
The MO Team
Excellent service and friendly staff
April 21, 2020
Unprompted review
Reply from Mortgages.Online
Hi Carl,
Thank you for leaving us a 5* review!
I'm glad to hear you were pleased with the service and that you found the team friendly and easy to deal with.
All the best,
The MO Team
Efficient
Efficient, knowledgeable and pro-active service from start to finish which i can not fault!
April 21, 2020
Unprompted review
Reply from Mortgages.Online
Hi Matthew,
Thank you so much for leaving us a great 5* review.
I'm so glad you were pleased with the service and found the team efficient and knowledgable.
Wishing you all the best,
The MO Team
An excellent service from start to…
An excellent service from start to finish. I would recommend this company to anyone.
I don’t normally write reviews but on this occasion it is very well deserved.
April 21, 2020
Unprompted review
Reply from Mortgages.Online
Hi Colette,
Thank you so much for leaving us a lovely 5* review (even more so as you don't normally leave reviews!)
We're really glad to hear that you were pleased with the service and would recommend us to anyone who needs a mortgage.
Wishing you and Richard all the best,
The MO Team
Competent thorough and enabling
Competent thorough and enabling service ensuring I was able to buy the house I wanted. Thoroughly recommended and will be using the service again to review my mortgage requirements.
December 19, 2019
Unprompted review
Reply from Mortgages.Online
HI Lawrence
Thank you for our great 5* review.
We are so pleased that you found us knowledgeable and are so greateful that we could help you buy the house you wanted.
We look forward to being of assistance to you once again in the future and thank you for recommending us.
All the best
The MO team
Brilliant service all round
Brilliant service all round! Advisor Joanne was fabulous and couldn't have done any more for us. Will use them to remortgage as well and can only recommend them. Thank you!
September 4, 2019
Unprompted review
Reply from Mortgages.Online
Hi Lea,
Thank you for leaving us a lovely 5* review!
We're really happy that your adviser Joanne was on hand and attentive throughout your application.
We look forward to being of assistance to you once again in the future when the need to re-mortgage arises.
All the best,
The MO Team
A great service
A great service! You found the perfect mortgage for us and did all of the hard work. You made changing our mortgage so easy -thank you!
August 28, 2019
Unprompted review
Reply from Mortgages.Online
Hi Jaime,
Thank you for leaving us a brilliant 5* review.
I'm really glad to hear that your adviser was able to find the perfect mortgage for you and that the team took care of all the hard work on your behalf.
Mortgaging should be a straight forward process and we're glad this was the case with using us.
All the best,
The MO Team
Expert help in providing the advice and…
Expert help in providing the advice and helping to find the perfect mortgage for our needs. We were always kept in the loop at every stage of the mortgage from offer to completion
August 28, 2019
Unprompted review
Reply from Mortgages.Online
Hi Roy,
Thank you for leaving us a great 5* review!
We're glad to hear that you were pleased with the advice provided to help you find the perfect mortgage for your requirements and that the team kept you up-to-date throughout the application.
We look forward to being of assistance to you once again in the future when the need to re-mortgage arises.
All the best,
The MO Team
Mortgages Online took all of the stress…
Mortgages Online took all of the stress out of the moving process for my family. They helped us understand what we could buy right at the start of the process and were there at every step guiding us through the dreaded paperwork... the only thing they didn’t do was pack our boxes! If you are thinking about buying a property I would wholeheartedly recommend Mortgages Online, it’s a no-brainer.
July 8, 2019
Unprompted review
Reply from Mortgages.Online
Hi James,
Thank you so much for leaving us a wonderful 5* review!
It's lovely to hear that the team were on hand every step of the way to guide you through the process and assist with the paperwork. The team really do go above and beyond to ensure that the house buying process is as smooth as it possibly can be and i'm glad this was the case with your mortgage.
Wishing you all the best in your new home,
The MO Team
They were so helpful
They were so helpful, always keeping in touch with any updates or changes. They pushed other companies to make sure deadlines were met and made the overall process very easy for us - especially when being first time buyers and not having a clue where to start!!
April 25, 2019
Unprompted review
Reply from Mortgages.Online
Hi Rachael,
Thank you so much for leaving us a great 5* review!
I'm so glad to hear that you found the team helpful and that they kept you up-to-date throughout your application, whilst chasing all the other parties involved in the process.
We're over the moon that with our assistance you found the process easy and we look forward to being of assistance to you once again in the future when the need to re-mortgage arises.
All the best,
The MO Team
Excellent service from Rosie and…
Excellent service from Rosie and Joanne. Very helpful and couldnt do enough. Chased everything through to completion and couldnt recommend highly enough!
April 15, 2019
Unprompted review
Reply from Mortgages.Online
Hi Chris,
Thank you so much for leaving us a lovely 5* review!
We're really happy to hear that you enjoyed your Mortgages Online experience with Joanne and Rosie.
They really do go above and beyond to ensure they do everything they can to ensure their clients applications are progressed as quickly and smoothly as possible, whilst keeping them updated throughout the process.
We look forward to being of assistance to you once again the future when the need arises.
All the best,
The MO Team
Excellent Service!!
I have to say that dealing with Joanne at Mortgages.online was a pleasure.
Thank you Joanne.
December 11, 2018
Unprompted review
Reply from Mortgages.Online
Hi Alexandru,
Thank you for leaving us a great 5* review!
We're really happy to hear that you enjoyed your Mortgages Online experience with Joanne.
I will ensure your comments are passed on and we look forward to being of assistance to you once again in the future.
All the best,
The MO Team
Have to say
Have to say, Joanne made the experience as stress free as possible. Her hard work was fantastic and I'd highly recommend her.
December 7, 2018
Unprompted review
Reply from Mortgages.Online
Hello,
Thank you for leaving us a lovely 5* review for Joanne!
I'm really glad to hear that Joanne worked hard was able to take as much of the stress away as possible.
We will ensure your comments are passed on so Jo keeps up the brilliant work!
All the best,
The MO Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.