Mortimers Estate Agents - Accrington Reviews 

220
TrustScore 5 out of 5

4.8

22 Blackburn Road, BB5 1HD Accrington, Lancashire, GB


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Rated 5 out of 5 stars

I had the pleasure of dealing with Emily. One of the most polite and professional estate agent staff I'd been with infact, Emily's customer service, prompt response and keeping me up to date even... See more

Company replied

Rated 5 out of 5 stars

Grace and the rawtenstall team were amazing and made the whole buying process very smooth and very quick too. Buying alone I need as much guidance as possible and that’s what I got. Grace was never to... See more

Company replied

Rated 5 out of 5 stars

Grace and the team and rawtenstall made my purchase journey very smooth and quick. Grace was always available to talk and help when needed and as even been helping me with little bits here and there a... See more

Company replied

Rated 5 out of 5 stars

I'd highly recommend Mortimers Accrington and Alex in particular. In what ended up being a tricky chain for our house sale, Alex went above and beyond to make sure all elements in the chain were up... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Appraiser
  4. Real Estate Rental Agency

About Mortimers Estate Agents - Accrington

Written by the company

Family Run Community Driven

At Mortimers, we are proud of what we do and the way we do it. To achieve this we all share the same values. Our mission is to help people move by providing a service from a team of passionate, dedicated professionals who aim to consistently exceed our customers' expectations.

How can we help you move?

Expert Valuation Find a Property Let Your Property Mortgage Advice

Contact info

  • 22 Blackburn Road, BB5 1HD, Accrington, Lancashire, United Kingdom

  • 01254 234266

4.8

Excellent

TrustScore 5 out of 5

220 reviews

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1-star

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4.8

All reviews

(220)

165 reviews in the last 12 months

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Rated 5 out of 5 stars

Just really helpful for me as I’m a lot…

Just really helpful for me as I’m a lot older than most buying a house . It got a bit nervy at the end waiting for the solicitors. All in all really good staff that represent the company very well . All the best for the future Jill Scott

June 20, 2025
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Reply from Mortimers Estate Agents - Accrington

We're happy to hear that our services were helpful during your house buying journey. We appreciate your kind words about our staff and acknowledge the anxiousness caused by solicitor delays. We wish you all the best!

Rated 5 out of 5 stars

I used Mortimers to sell my house

I used Mortimers to sell my house. From their initial advice and securing a sale right through to completion, Mortimers made the whole process simple and straight forward. Particular thanks goes to Jonathan, who was always on hand to answer any queries and was excellent at communicating offers and progress with me.

March 31, 2025
Unprompted review
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Reply from Mortimers Estate Agents - Accrington

We're happy to hear that the sale of your house was simple and straightforward with us. We appreciate your positive feedback and are glad our communication was excellent throughout the process.

Rated 5 out of 5 stars

Jonathan was fantastic from start to…

Jonathan was fantastic from start to finish couldn't praise him enough

June 13, 2025
Unprompted review
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Reply from Mortimers Estate Agents - Accrington

We are so happy to hear that you had a fantastic experience. We appreciate you taking the time to leave us this great feedback.

Rated 5 out of 5 stars

We bought our house with Mortimer’s…

We bought our house with Mortimer’s back in March, we dealt with Jonathan and Emmy. They were very good and answered pretty much every question we had and nothing seemed too much trouble. Would definitely recommend!
Thank you!

March 28, 2025
Unprompted review
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Reply from Mortimers Estate Agents - Accrington

We're happy to hear that your experience buying your house was so positive! We appreciate your recommendation and are glad we could answer your questions. Thank you!

Rated 5 out of 5 stars

Great estate agents!

I have used Mortimers for a number of purchases over the last decade in the East Lancashire area. Jonathan and his colleagues are first class. Really good customer relations and always motivated to help in any way during the purchase process. Fully recommended!

March 10, 2025
Unprompted review
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Reply from Mortimers Estate Agents - Accrington

We appreciate your continued trust over the last decade. We're happy to hear that you've consistently experienced first-class customer relations and helpful support from our team. Thanks for the recommendation!

Rated 5 out of 5 stars

Jonathan was absolutely fabulous and he…

Jonathan was absolutely fabulous and he did his utmost to make quite a difficult and at times stressful situation between solicitors as easy as he possibly could.

June 13, 2025
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Reply from Mortimers Estate Agents - Accrington

We're happy to hear that the service provided was helpful during a difficult time. We appreciate your positive feedback and thank you for sharing your experience.

Rated 5 out of 5 stars

Mortimer’s- professional and helpful

Mortimers were both helpful and realistic when helping us to sell our house. The initial consultation with Matthew was professional and the price suggested for sale reasonable. Photographs were of a far higher quality than those I’ve seen from other agents, with advice given about how to achieve this. Jonathan was good at keeping in touch throughout the process and Emmy was exceptional in helping to get us over the line. Phone calls and emails were answered promptly. Staff were friendly and professional throughout. I would certainly use them again.

May 23, 2025
Unprompted review
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Reply from Mortimers Estate Agents - Accrington

We're happy to hear that you had a positive experience with our team! We appreciate your kind words regarding the quality of our service and photography, and we're glad that our team was helpful throughout the process. Thank you for your feedback!

Rated 1 out of 5 stars

Very poor

Very poor
I am not happy with the way we have been treated by Mortimers
I booked a viewing for my mother after her holiday.
Missed call from Grace.
Telephone call from Grace to state the seller has decided no more viewings due to accepting an offer at a higher price.
Grace stated she had sent me a message - no such message received just a voicemail to state she had called.
I have advised to inform seller that I am disgusted with their treatment & I was not impressed with Grace's attitude.

June 5, 2025
Unprompted review
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Reply from Mortimers Estate Agents - Accrington

Dear Alison ,
Thank you for your time yesterday and allowing me to discuss your recent experience with our branch.
We understand your disappointment regarding the cancelled viewing and communication. As discussed yesterday, the property in question had unprecedented interest from multiple parties and the sellers on this occasion wanted to agree a sale quickly and cancel all viewings, which is of course their prerogative but disappointing for those who missed out.
We will, as I mentioned over the phone, continue to keep our eye out for any new properties that may match your mother's criteria and hope to be in touch soon.

Kind Regards – Matthew Willcock, Branch Manager, Mortimers Accrington

Rated 5 out of 5 stars

Great Business!

I recently bought a property through Mortimers and had a great experience from start to finish. The team were professional, friendly, and always quick to respond. They kept me well-informed throughout and made the process feel smooth and straightforward.

Highly recommended for anyone looking to buy — Mortimers were a pleasure to deal with!

Special Mention goes to Grace Bleasdale for really looking after us throughout the entire process!

May 26, 2025
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Reply from Mortimers Estate Agents - Accrington

We're happy to hear that you had a great experience buying a property through us. We appreciate your kind words about our team's professionalism and responsiveness. We're also glad you felt well-informed and that the process was smooth. Thank you for the recommendation and special mention!

Rated 5 out of 5 stars

Sarah has been incredibly helpful and…

Sarah has been incredibly helpful and professional throughout the process. Communication has been clear and prompt, and everything has been handled smoothly from the start. Really appreciate the support highly recommended!

May 16, 2025
Unprompted review
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Reply from Mortimers Estate Agents - Accrington

We're so glad everything was handled smoothly and that the communication was clear. We appreciate your recommendation and are grateful for your support!

Rated 5 out of 5 stars

Staff were very nice and helpful

Staff were very nice and helpful. they always kept me updated with progress overall good company and would use again.
Many thanks
Steven wilson

April 25, 2025
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Reply from Mortimers Estate Agents - Accrington

We're happy to hear that our staff was helpful and kept you informed. Thank you for your positive feedback; we appreciate it!

Rated 5 out of 5 stars

Great Team

The team at Mortimers were friendly, professional and went above and beyond to help me as a first time buyer. The customer service was exceptional, responses were timely, I received regular communication and overall lots of support every step of the way.

March 31, 2025
Unprompted review
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Reply from Mortimers Estate Agents - Accrington

We appreciate your kind words! We are so glad we could provide exceptional support during your first home-buying experience. Thank you for the positive feedback.

Rated 5 out of 5 stars

Recommend

Good experience from both sales & lettings team, on the ball & always reply back to concerns & questions swiftly.
Holdings & Holdings.

April 16, 2025
Unprompted review
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Reply from Mortimers Estate Agents - Accrington

We're happy to hear that you had a good experience with our sales and lettings teams. We appreciate your feedback on our prompt responses to your questions and concerns.

Rated 5 out of 5 stars

Definitely recommended!

Had a really great experience with Mortimers. Alex was my key contact and she was incredibly helpful - always keeping me updated, making sure things were actioned swiftly to ensure a smooth purchase and great customer service. Thanks Alex!!!

March 12, 2025
Unprompted review
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Reply from Mortimers Estate Agents - Accrington

We're happy to hear that you had a great experience. We appreciate your positive feedback and we're so glad we could help ensure a smooth purchase.

Rated 5 out of 5 stars

I wouldn't hesitate to deal with…

I wouldn't hesitate to deal with Mortimers again. I recently bought a house and found Jonathan exceptionally efficient and helpful. I was kept up to date at every stage regarding both the seller and the solicitors.
I would definitely recommend.

April 3, 2025
Unprompted review
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Reply from Mortimers Estate Agents - Accrington

We appreciate your recommendation and are so glad that you found our service efficient and helpful during your house purchase. We aim to keep everyone informed throughout the entire process. Thanks for your feedback!

Rated 5 out of 5 stars

Great communicators

Even though I didn’t sell my property through Mortimers, the experience I had with them as a buyer was excellent. Jonathan was fantastic and kept me informed all the way through the procedure. Wouldn’t hesitate to recommend them.

March 28, 2025
Unprompted review
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Reply from Mortimers Estate Agents - Accrington

Hi Leona, thank you for your review. Wishing you all the best in your new home :)

Rated 5 out of 5 stars

Alex and Matt did a great job selling…

Alex and Matt did a great job selling our house very quick and extremely helpful.

Thank you both five stars

March 24, 2025
Unprompted review
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Reply from Mortimers Estate Agents - Accrington

We appreciate your kind words and five-star rating. Wishing you all the best!

Rated 5 out of 5 stars

Would definitely use Mortimers again if…

Would definitely use Mortimers again if selling a house. Very professional, kept informed regularly, Jonathan very helpful at the start of process, Emmy took over after selling the property, updated regularly at various stages. Thank you.

March 28, 2025
Unprompted review
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Reply from Mortimers Estate Agents - Accrington

We're glad you found Jonathan and Emmy to be helpful and communicative throughout the process. Thank you for the 5* review.

Rated 5 out of 5 stars

Good move…

Excellent service from Matthew Willcock and his team with Grace Bleasdale our co-ordinator

March 28, 2025
Unprompted review
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Reply from Mortimers Estate Agents - Accrington

We're thrilled to hear about your positive experience. It's wonderful to know that you were so well taken care of by our team.

Rated 5 out of 5 stars

An amazing experience with this…

An amazing experience with this company. They sold my property within. in 2 days. Grace kept in touch with both solicitors and made sure that the sale was completed in a timely manner. Thanks Grace

March 12, 2025
Unprompted review
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Reply from Mortimers Estate Agents - Accrington

Hi Carl, Thank you for your fantastic review - glad you were pleased with our sales team!

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