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Rated 5 out of 5 stars

Great website, easy to use and order. We asked for delivery to be held until we returned from holiday and, guess what, they were! albeit we had to phone to tell them we were home, they then arrived p... See more

Rated 4 out of 5 stars

Having just built our beautiful spacious new bedroom, we needed blackout curtain- linings for the windows. I used the very user-friendly information on the Mostyns website, to determine the sizes I ne... See more

Rated 4 out of 5 stars

Mostyns sent me some samples before I made my choice. Their website gives very clear instructions on ordering and if you want alterations made to ready made curtains, which I did. They arrived 5 days... See more

Rated 4 out of 5 stars

I found company browsing on line, I asked for several swatches of fabric for colour and fabric quality, which arrived promptly. The curtains needed altering from pencil pleat to eyelet. Curtains a... See more

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4.2

Great

TrustScore 4 out of 5

137 reviews

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Rated 5 out of 5 stars

happy customer

Great service from Mostyns, excellent communications from point of order through to receipt of goods. Great to deal with and really happy with curtains. Excellent delivery, loved the fact that I could choose the day and having a text to let me know what time my curtains would be delivered was great. Delivery was on time. Would definitely use Mostyns again and many thanks to Denise who dealt with my order from the beginning to the end.

May 6, 2013
Unprompted review
Rated 4 out of 5 stars

Good service

The service was good,curtains lovely, unfortunately too dark for my conservatory, thats the worst of not seeing the product first, however they are nice and good for the price and I will be keeping them for my two back bedrooms.

May 1, 2013
Unprompted review
Rated 1 out of 5 stars

Poor service

I am still waiting for my curtains to be delivered. I was told that they are having a stock take and that delivery would take up to 2 weeks. I placed my order on the 4th April, chased them up on the 18th April and now on the 29th April I AM STILL WAITING. This is terrible service.

April 29, 2013
Unprompted review
Rated 5 out of 5 stars

Good Service No Problems

Ordered a small quantity of fabric, arrived when they said it would.
No problems at all, would definately recommend to any prospective purchaser.
Only down side is that it arrived in a box big enough to fit 100 times the amount of fabric in it.

April 26, 2013
Unprompted review
Rated 5 out of 5 stars

Good value and great material

I looked for curtains i could afford and where made from good material after looking on verious sites i found Moystens there prices where good there was plenty to choose from and the materials where of good quality plus the sale helped to bring down the cost. The delivery charge was great a lot less than i expected and they where delivered within a couple of days even though i went for the 3 to 5 working days. GREAT SERVICE AND GOOD VALUE FOR MONEY

April 25, 2013
Unprompted review
Rated 5 out of 5 stars

Customer service on answering questions was very good

I wanted to order a curtain for a door but didn't know exactly what type of lining and heading to have. A quick phone call to Mostyn's and they gave me all the answers with no pressure to buy from them. I did though as the price was very good for a made to measure service.

April 24, 2013
Unprompted review
Rated 1 out of 5 stars

Lack of communication

i was expecting my order but later noticed on my bank statement that the payment had been returned with no explanation

April 24, 2013
Unprompted review
Mostyns logo

Reply from Mostyns

Dear Mrs Graham

Thank you for your email and sorry that you feel our communication was poor in respect of your recent order. We do make every effort to keep customers fully informed regarding products ordered.

You ordered a pair of curtains from one of our discontinued range that were discounted by 70% and so selling through rapidly. Due to high demand for these curtains at this discounted price, we were internally monitoring the limited stocks remaining.

Your order was placed on Saturday 23rd March 2013 and was processed by our warehouse on Monday 25th March. Unfortunately, our warehouse found that in fact we had sold the last pair of that particular size earlier in the week and that our systems had not yet been updated. We immediately emailed you at 12.35 on Monday 25th March to apologise that we would be unable to fulfill your order and immediately refunded you in full.

We do endeavour to ensure that our website lists only products that are available for customers to order, but very occasionally, there can be a very short delay in updating out of stock situations and we are sorry that this has occurred in the case of your order. In such circumstances, we will always email customers to inform them and immediately process a full refund to the customer.

From you review, it seems that you may not have received the email which we sent to the email provided when you placed your order and we will therefore resend for your records by both email and post.

We are sorry that we were unable to provide you with your chosen curtains and hope that the experience will not deter you from shopping with us again at www.mostynscurtains.co.uk.

Yours sincerely

Mostyns Customer Services Team

Rated 5 out of 5 stars

Very happy with my curtains, hooray to Mostyns!

Have been looking around town for ages for some new curtains in my hallway and couldn't seem to find what I was looking for until I researched Mostyns. Have used Mostyns twice now and on both occasions I have been very pleased with my curtains, ordered my latest curtains in the sale on the Monday and by Friday they had been delivered and are now up at my window. Excellent service and would recommend.

April 22, 2013
Unprompted review
Rated 4 out of 5 stars

good value efficient service

ordered curtains and nets after trailing around town ,unable to get what i wanted, good value as in the sale,fast efficient service. only annoyance is mostyns stil show on there web site ,as do westfield ,as having a store in derby ,after visiting derby i couldnt find it, i was told it shut down ages ago, if this is so web site needs updating as not to confuse people,and to save petrol and parking costs

April 22, 2013
Unprompted review
Rated 5 out of 5 stars

Impressed by Mostyns personal service, far exceeding their competitors.

Staff at Mostyns were exceptional in their approach to our individual needs. The offer of a bespoke solution to encourage our current and future business was gratefully received. They definitely thought 'outside the box' , something lacking in our experience of the industry. Prices were extremely competitive and we were pleased with the quality of the product.

April 16, 2013
Unprompted review

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