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Rated 5 out of 5 stars

Great website, easy to use and order. We asked for delivery to be held until we returned from holiday and, guess what, they were! albeit we had to phone to tell them we were home, they then arrived p... See more

Rated 4 out of 5 stars

Having just built our beautiful spacious new bedroom, we needed blackout curtain- linings for the windows. I used the very user-friendly information on the Mostyns website, to determine the sizes I ne... See more

Rated 4 out of 5 stars

Mostyns sent me some samples before I made my choice. Their website gives very clear instructions on ordering and if you want alterations made to ready made curtains, which I did. They arrived 5 days... See more

Rated 4 out of 5 stars

I found company browsing on line, I asked for several swatches of fabric for colour and fabric quality, which arrived promptly. The curtains needed altering from pencil pleat to eyelet. Curtains a... See more

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4.2

Great

TrustScore 4 out of 5

137 reviews

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Rated 5 out of 5 stars

GREAT Value fitted the bill

I am extremely pleased with the my curtains they look great and much improve the room where they have been hung. My only reservation is that the colourways are not totally clear on the website. I thought I was purchasing shades of beige but they turned out to be beige with green. As it it turns out they still look good but it might be a good idea to ensure colourways are clearer on the website. All the same I have no hesitation in recommending Mostyns to my friends.

April 15, 2013
Unprompted review
Rated 2 out of 5 stars

Left with a neighbour without my permission

The delivery service texted to tell me when the iten would be delivered but the only possible responses were to ask for it to be delivered the next day or to be left with a neighbour. The responses would obviously be read by a computer and there was no number to call or any way of contacting a person. As none of the options were appropriate for me, I texted baxk saying so. Obviously this was not read and the delivery person left my items with a neighbour. I was not happy that this was done without my permission. On top of this, the card they put through my door said the item had been left at number 27 but this was incorrect. I then spent more time finding out which neighbour it had actually been left with.

April 14, 2013
Unprompted review
Mostyns logo

Reply from Mostyns

Thanks for your review Ellie and we're sorry that the delivery could have been organised to suit you better.

We have tried a number of couriers in recent years and we do believe that our current choice of courier provides a fast and efficient service which most of our customers find to be very reliable and convenient. Having received your comments, we are going to review the service again to see if additional delivery options may be possible but particularly to see if a telephone number can be provided so that customers such as yourself can easily contact our courier.

For future reference, our customer services team are always available on 01202 703703 Monday to Friday 9am-5pm though I appreciate you may have been away from your paperwork and offline when you received the delivery text.

Kind regards
Mostyns Customer Services

Rated 5 out of 5 stars

excellant

First time i have used this company and so pleased with product and super fast delivery. Would highly recommend as prices are very competitive with quality curtain manufactures.

April 14, 2013
Unprompted review
Rated 5 out of 5 stars

Quality curtains at a very reasonable price

Samples arrived within 48 hours of ordering and curtains arrived within four working days. Well worth the wait as they went from box to curtain pole within 20 minutes without any ironing, unlike the ones you buy from the shelf at other stores and spend hours trying to press the creases out of. The lining is good quality and they come with a handy guide on how to hang your curtains correctly. Top marks Mostyns !!!!!!!

April 10, 2013
Unprompted review
Rated 2 out of 5 stars

NOT IMPRESSED

Order & payment taken. Non receipt of item. No reply to the emails I have sent regarding this.

April 10, 2013
Unprompted review
Mostyns logo

Reply from Mostyns

Dear Mrs Addison
Following your review, as you know we have been in touch by email several times.

As explained, your order delivery time was slightly longer than we would normally achieve which was due to your curtains initially being transferred from one of our other branch locations. I believe that you received your curtains 9 business days following your order when we normally expect to achieve delivery within 2 - 4 business days using our standard carrier service The delay you experienced only happens occasionally but we did fail to keep you updated with the delivery date.

Our procedures are that we aim to reply to any emails within 1 business day, 2 business days at the latest. We are sorry that we failed to meet our own standards in your case and we will do better next time.

However, I think that having received your curtains you are very pleased with them so I hope all is well that ends well.

We therefore hope that we'll see you again on mostynscurtains.co.uk very soon.

Yours sincerely
Mostyns Customer Services team

Rated 4 out of 5 stars

Cream or White!

Quality of material very good but although colour was called white, it was definitely a beigy/cream colour and therefore not suitable.
Thanks anyway

April 4, 2013
Unprompted review
Rated 5 out of 5 stars

fabulous curtains for the price

I bought these curtains because I was doing my dinning room and couldn't afford a lot
they are great ,they look expensive and fall beautifully,so glad I found the site on internet will certainly use them again !!

April 4, 2013
Unprompted review
Rated 5 out of 5 stars

HIGH QUALITY CURTAINS - FAST DELIVERY - HIGHLY RECOMMEND MOSTYNS!

After viewing the vast range of great products on there easy to use website, I ordered a pair of curtains and two matching cushions from Mostyn's for the main bedroom. It was so easy! I received the curtains and cushions within just a few days (I expected the delivery to take a couple of weeks). The fabric is luxurious, the fit is perfect and the gathers are very generous. The cushions are just spot on!!
I highly recommend Mostyn's to all who are looking to improve their home with quality, luxurious products at affordable prices. Thank you Mostyn's for providing the best :-)
Angus Cameron - Beckenham, Kent.

April 2, 2013
Unprompted review
Rated 5 out of 5 stars

Great products & prices!

After much searching I finally found some curtains on Mostyn's website which looked ideal. The picture wasn't great quality but I ordered them anyway and was pleasantly surprised when they arrived.
Great quality curtains, great price and quick delivery & they look fab!!

April 1, 2013
Unprompted review
Rated 3 out of 5 stars

Nice curtains

Good quality curtains nicely finnished although colour was not quite as expected probably due to reproduction of picture colours but am able to use them somewhere else, the only grievance i have is that they would not reply to my e-mails when i wanted ask if i could change my order a couple of days after i first placed my order which i am sure would have been possible, very dissapointed with communications.
whats the point in having an e-mail address if you don't read or reply to them.

March 26, 2013
Unprompted review
Rated 5 out of 5 stars

I logged on, I saw, I ordered - they delivered

Having seen the curtains I wanted in a shop only to find they were finishing their display that day and unable to take orders, I went onto Mostyn's website. Unbelievable choice!! But having already seen and decided what I wanted, put in a search for the pattern name and found exactly what I wanted - not just the style, but also the size. It took a two minute 'phone call to also order a swatch for colour matching paintwork, and that arrived the very next day.
I used standard delivery and the curtains duly arrived just five working days after placing my order.

March 25, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent addition to an unusual coloured bedroom

We have recently moved house and the spare bedroom is painted dark red which is also the colour of the carpet. We wanted to buy curtains and bedding as a stop gap until we decorated but we like our purchase so much that we will stick with the colour!

March 25, 2013
Unprompted review
Rated 5 out of 5 stars

A great service

Very pleased with my blinds. They were very easy to install and are excellent quality. They were delivered when expected and I think they were very good value for money

March 25, 2013
Unprompted review
Rated 3 out of 5 stars

Great Product, Competitive Prixe, Average Delivery Speed

After eventually receiving the blind initial perception was great product, competively priced, however upon closer inspection it was clear that the eyelets at the bottom of the blind were scuffed/grubby on the interior side, unfortunately they won't clean up and I cant be bothered to send it back! All that said the kitchen does now look complete, great colour easy to fit. If i'd selected this item in the showroom I would have changed it for an item that did not have the grubby eyelets..

March 24, 2013
Unprompted review
Rated 5 out of 5 stars

quality!

The items I ordered arrived really quickly, were just as shown on the website, and are fantastic value for money. There's so much to chose from on the site and the staff in the shop are knowledgeable and friendly. One of my favourite shops!

March 23, 2013
Unprompted review
Rated 5 out of 5 stars

A Very Happy Customer !!

The curtains are just perfect, excellent quality, right size, delivered within 2 weeks. I could not ask for a better service and I had them altered as well and to top it all the price was extremely good. No hesitation in using Mostyns again.

March 22, 2013
Unprompted review

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