Hi. so far the support has been great. I hope these guys never fail their customers and the offers and collaboration remain as great. For the past two years and a half they remained my go to shop for... See more
Company replied
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Very good experience with my order.Sportbikeshop and Infinity didn't want to mach Motocard price.My Arai rx7v evo was 20% cheaper than in UK.Little bit longer delivery around 2 weeks but received ear... See more
Company replied
I was told item delivered, by sur .no package no signature and no proof by courier. Motocard have over a week now fobbed me off of were my helmet delivery is. Bad customer service 😑. Still not res... See more
Company replied
I visited Algarve store to find a part from Shoei neotec3 helmet . I had bought a pair. The first guy I talked to was lazy and said " you can't get that part" and then he said we can't help you, a... See more
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Company details
Written by the company
In the new Motocard.com web you'll find the greatest online sales stock for motorcycle accessories and gear. Our maximum guarantee is the trust that the best brands of road and off-road gear have deposited in us. We have offers, novelties, advances and limited editions from AGV, Alpinestars, Arai, Dainese, Fox, Givi, Hebo, Leatt, Nolan, Shark, Shoei and up to 80 brands more, always at a guaranteed minimum price and with maximum service and speed for delivery. Find the best helmets, jackets, gloves and boots for road ; for if you're into long distance touring or if you run around town. And we haven't forgotten that the motorbike is a sport: if you want the maximum features you'll find suits and protections ideal for the track and sports riding. For off-road fans we have all the gear, from head protections to toes, with jerseys, gloves and pants, without forgetting the essential protections for the practise of motocross as well as enduro, and also trial. At Motocard we also have the gear for your bike , from cases and bags to practical navigators and locks. And seeing as our passion doesn't end once off the bike, you'll find casual clothes and biker themed merchandising. The bike can always be where you want it, but the important thing is to always carry it in your heart, as we do at Motocard with passion, which is why we're the motorcycle gear store. What started out as small shop in Andorra is now the largest distributor of motorcycle clothing in Spain, with ten retail outlets distributed between Barcelona, Madrid, Málaga, Valencia and Zaragoza and three more in Andorra and our headquarters in Solsona ...and growing on line to the rest of the world! Thanks to your trust over the years, the new Motocard Bike Store is born, to cover all your needs for cycling gear and equipment. Because Motocard is passion for two wheels in all its forms.
Contact info
3.8
Great
43K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
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Reply from Motocard
Thank you for your feedback!
We’re glad to hear that you found our service fast and reliable. Your satisfaction is very important to us.
Excellent price
Excellent price. Delivery delayed due to dispute with courier but offered discount on future purchase.
March 6, 2026
Unprompted review
Reply from Motocard
Thank you for your feedback!
We’re glad to hear you were satisfied with the price and appreciate your understanding regarding the delivery delay. We’re also pleased that the offered discount was a positive gesture.
Your opinion is very important to us.
Don’t shop with them if you are from…
Don’t shop with them if you are from EU, they will take more money then the currency says. Worst experience with costumer service after giving proof of payment
March 25, 2026
Unprompted review
Reply from Motocard
We’re sorry to hear about your experience and understand your concern regarding the pricing.
We regret any confusion caused and the inconvenience this may have created. This is not the level of service we aim to provide. Please contact us with your order details so we can review your case and clarify the situation.
Arrival 7 days earlier, top communication 10/10
First time buyer, ordered a SHARK Skwal i3 helmet on March 7th, estimated delivery was March 27th, 2026. Even got a reminder on the 11th, that the order is still being prepared. On the 16th I got notified that the package was being prepared for shipping, shipped the next day on the 17th. Was here on the 20th in the morning, even though it was shipped from Spain to Austria, arrived 7 days earlier than expected. 10/10 can really recommend and will most likely purchase again!
March 20, 2026
Unprompted review
Reply from Motocard
Thank you for your detailed feedback!
We’re delighted to hear that your first experience with us exceeded your expectations, especially with the faster-than-expected delivery. It’s great to know everything went smoothly and that you’re happy with your purchase.
We truly appreciate your recommendation and look forward to serving you again!
No problems
The product was delivered in the estimated time. The product was exactly as ordered. Good quality products and wide range of product to buy.
March 4, 2026
Unprompted review
Reply from Motocard
Thank you for your feedback!
We’re glad to hear that your order arrived on time and that the product met your expectations. It’s great to know you’re satisfied with both the quality and our range of products.
wrong recommendation by them, now they don't honor their mistake. CAREFUL
I live in the Caribbean and had ordered with Motocard before with excellent results.
Now I order Denali products and asked their customer service for support and indication on the correct parts, which they did and I ordered based on that.
this was sent to an address in Spain and I took it with me back to where I live. Surprise they had recommended the wrong adapter cable. I had to buy a new, correcto one and now they refuse to honor their responsibility and I'm stuck with a US$ 500.00 peace of hardware which I can't use.
they say they that they can't to anything. so careful when you ask their customer service for advice. double check before you order, don't trust them. They won't honor their responsibility. I HAVE ALL THE DOCUMENTATION TO PROOF IT and have sent it 3 times, they don't care
UPDATE as 27.3.26
MOTOCARD responded and invited me to place my claim again. which I did 4 days ago, got an automated response that they will respond within 24 hours, am still waiting for their response, so cannot change my opinion, which I would love to do, as they have great products but lag completely in customer service
February 9, 2026
Unprompted review
Reply from Motocard
We’re very sorry to hear about your experience and understand your frustration with the situation.
We regret that the product recommended did not meet your needs and the inconvenience this has caused. This is not the level of service we aim to provide.
We would like to review your case in detail. Please contact us again with your order information so we can investigate further and assist you as best as possible.
Their website hasn’t VAT included and it’s not stated.
I live in Switzerland, as I was looking for gloves motocard showed up with a website in deutsch, prices showing in chf and I bought a pair of gloves there. It didn’t state that the prices were without VAT anywhere. Now the gloves have a 50+chf import fee.
Edit1: The problem is that it isn’t told at anywhere that VAT is 0%. There is nothing that states that the final price is without VAT at checkout. If it showed, as soon as I was finishing my order I would see that the payment was without VAT and I would cancel the order directly.
March 20, 2026
Unprompted review
Reply from Motocard
We’re sorry for the inconvenience. Please note that customs duties and import fees are not included in our prices and are not indicated at checkout, as they depend on the destination country.
Thank you for your feedback.
Professional service
impeccable cooperation, I received the wrong item after my own mistake in the initial order, the team very attentively organized and made sure I received the correct item. The best customer experience for me
March 18, 2026
Unprompted review
Reply from Motocard
Thanks fpr your super feedback!
Very bad customer service experience.
Very bad customer service experience.
Ordered an item, store sent a wrong one, wasn't able to provide the one that was ordered. After returning store still charged me for shipping costs.
Sent multiple emails, always got automatic system reply, never got in contact with some actual person.
Two times bought from their store, booth times very bad experience.
January 18, 2026
Unprompted review
Reply from Motocard
We’re very sorry to hear about your experience and understand your frustration.
We regret the error with your order, as well as the inconvenience caused with the return and the lack of direct support. This is not the level of service we aim to provide.
We would like to review your case in detail. Please contact us with your order information so we can investigate and assist you as quickly as possible.
One of my favorite places to shop…
One of my favorite places to shop motorcycle gear.
Great prices, always fast shipping, smooth shopping experience.
March 5, 2026
Unprompted review
Reply from Motocard
Thank you for your valuable feedback!
great service and prices!
March 18, 2026
Unprompted review
Reply from Motocard
Thank you for your valuable feedback!
Excellent shop for motorcyclists
Excellent shop for motorcyclists
Allways my first choice when searcing for motorcycle gear and recommend it often to friends.
Prices are great too and i almost always find coupons.
The only addition that would be appreciated would be the possibility to buy in installments, gear is damn expensive these days :)
March 10, 2026
Unprompted review
Reply from Motocard
Thank you for your valuable feedback!
Wrote to them on WhatsApp to ask about…
Wrote to them on WhatsApp to ask about import duties and shipping costs to the United States. They were completely transparent, honest and offered all the answers to my questions.
Highly recommend Motocard
March 17, 2026
Unprompted review
Reply from Motocard
Thank you for your valuable feedback!
Same story as a few others it seems
Same story as a few others it seems. Ordered my helmet 20th Feb, still nothing. DPD are apparently the issue however DPD haven't even received my order. No updates, just keep getting told to wait. Will be trying to get my money back through PayPal.
March 17, 2026
Unprompted review
Reply from Motocard
We’re very sorry for the delay and the lack of clear communication regarding your order. We understand how frustrating it is not to have any tracking or concrete updates.
This is not the level of service we aim to provide. We would like to review your case and clarify what has happened. Please contact us with your order details so we can investigate and assist you as quickly as possible.
DO NOT TRUST
DO NOT TRUST, OR BUY ANYTHING FROM THIS COMPANY!! THERE AN ABSOLUTE DISGRACE COMPANY!!! TERRIBLE CUSTOMER SERVICE!! STILL HAVEN'T RECEIVED MY PRODUCT OVER A MONTH NOW AND NOTHING!! TOLD ME DPD HAD MY PARCEL, THEY HAVEN'T!! ADVERTISED AS 3 DAY DELIVERY, 5 WEEKS LATER NOTHING...PLEASE DO NOT
DEAL WITH THIS PATHETIC
COMPANY!!
February 12, 2026
Unprompted review
Reply from Motocard
We’re truly sorry to hear about your experience and understand your frustration. This is certainly not the level of service we aim to provide.
We would really like to look into this matter and clarify what happened with your order and the delivery. Please contact us directly with your order details so we can investigate and work towards a solution as quickly as possible.
This company drags their heels…
This company drags their heels dispatching items and then blames problems with DPD. They promise delivery later on in the week or early next week. Well it's now early next week and no sign on my DPD app that they're even expecting an order from Motocard. Don't touch this company with a bargepole. They waste your time whilst earning interest off the money you've paid them. Absolute shambles
March 16, 2026
Unprompted review
Reply from Motocard
We’re very sorry for the delay and the confusion regarding the shipment. We understand how frustrating it is not to see any updates from the carrier.
This is not the experience we want to provide, and we would like to review your case in detail. Please contact us with your order information so we can check the status and assist you as quickly as possible.
I ordered a helmet 23 days ago and I…
I ordered a helmet 23 days ago and I still dont even have tracking for it. They're blaming DPD, I know there are no issues with dpd as I have a family member that works at the UK International depot. They are blatantly lying to their customers and dont give a damn. They have your money and dont care of you get your product or not. Avoid this company at all costs.
March 16, 2026
Unprompted review
Reply from Motocard
We’re very sorry to hear about your experience and understand your frustration with the lack of updates.
This is not the level of service we aim to provide. We would like to review your case and clarify the situation with your order. Please contact us directly with your order details so we can investigate and assist you as quickly as possible.
Very easy to order from and very cheap
Very easy to order from and very cheap. Customer service and amazing they help you straight away . I've had 2 items of them and been very happy with them both.
March 16, 2026
Unprompted review
Reply from Motocard
Thank you for your valuable feedback!
Ordered two weeks ago,still no helmet.
Ordered two weeks ago,still no helmet.
February 26, 2026
Unprompted review
Reply from Motocard
We’re sorry for the delay with your order. We understand how frustrating it is not to have received your helmet yet.
Please contact us with your order details so we can check the status and assist you as quickly as possible.
Excellent web shop
Excellent web shop, good offer, good prices, professional and serious approach to customers and fast and quality delivery.
March 16, 2026
Unprompted review
Reply from Motocard
Thank you for your valuable feedback!
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