Moto Mine Projects Reviews 

62
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being very helpful, friendly, and professional, making the service streamlined and efficient. Many people found the products to be as advertised or even better than expected, often in better condition than depicted in the advertisements. The customer service is frequently highlighted as excellent, with several staff members receiving special mentions for their exceptional assistance and clear communication. However, some customers reported dissatisfaction with the accuracy of product descriptions, noting that bikes had more damage or issues than initially advertised, leading to unexpected repair work. A few other people also felt that the company used high-pressure tactics and that the pictures in the advertisements were not reflective of reality.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, describing them as friendly, helpful, and... See more

Product

People report positive experiences with product, with many customers expressing satisfaction with their... See more

Service

Reviewers highlight positive aspects of service, often describing it as streamlined, well-organized, and... See more

Customer service

Clients share positive opinions on customer service, consistently describing it as efficient, friendly, and... See more

Quality

Customers consistently note positive experiences with quality, often finding that bikes are in better... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ive used Motomine a couple times and found the service to be very well streamlined. After purchase and advising on delivery, things are handled very quickly and its usually the next day i get a call a... See more

Company replied

Rated 5 out of 5 stars

Fantastic company. Very professional. When I won the bid for bike got an email within the hour explaining what happones next and what information they needed. Delivery was excellent guy called when he... See more

Company replied

Rated 5 out of 5 stars

Ana and Ryan really great, friendly and professional, thank you. Very organised. I think you could buy a better camera for your auctions though so they're a bit more detailed

Company replied

Rated 5 out of 5 stars

Great experience, staff very helpful. Bike delivered on time and a few follow up questions I had were quickly answered. The bike (a Honda VFR800 bought well below market value) although declared a rig... See more

Company replied


Company details

  1. Used Motorcycle Dealer

Written by the company

Moto Mine Projects is the leading UK seller of Category N Motorcycles. We upload new stock daily to our eBay store with bidding starting at £50! Visit us at www.ebay.co.uk/str/surreymotorcyclesalvage


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

62 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(62)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Whole process very easy.

Whole process very easy.
Anna was very helpful and polite, a pleasure to deal with, will use again.

September 26, 2025
Unprompted review
Moto Mine Projects logo

Reply from Moto Mine Projects

Thank you for your review we look forward to seeing you again soon.

Rated 5 out of 5 stars

Great experience

Great experience, staff very helpful. Bike delivered on time and a few follow up questions I had were quickly answered. The bike (a Honda VFR800 bought well below market value) although declared a right off was in fact without any damage or mechanical problems and only needed a bulb replacing, I charged the battery for a couple of hours and went for a run. One very happy customer thank you guys 😊

September 22, 2025
Unprompted review
Moto Mine Projects logo

Reply from Moto Mine Projects

Thank you for the great review, we are very happy you are pleased with your purchase, we hope to see you again in the future.

Rated 5 out of 5 stars

Amazing

As a first time buyer I was a little nervous at first but Ana was very helpful. Answered all my questions and explained everything clearly. She was just overall a very pleasant person to talk to.

September 18, 2025
Unprompted review
Moto Mine Projects logo

Reply from Moto Mine Projects

Thank you for your review, we are happy to hear Ana being very helpful to you and look forward to welcoming you back soon.

Rated 5 out of 5 stars

Will use them again

Good experience overall. I bought two Kawasaki Z900s and couldn’t be happier. I was expecting them to be in worse condition, but they turned out better than I thought, one of them not even badly damaged. Minor scratches and ABS not working.

The staff were friendly and helpful. I only dealt directly with Ana at reception, and she was professional, clear, and patient with my questions. She deserves a mention here, as she made the whole process excellent. Checked with me all the paperwork and accessories the bikes came with too.

One important note: you’re not allowed to test the bikes in the parking lot (I tried and got told off by her, firmly but kindly). So just be aware of that before you go.

Overall, a smooth experience and I’d be happy to buy from them again.

September 11, 2025
Unprompted review
Moto Mine Projects logo

Reply from Moto Mine Projects

Thank you for this great review and giving others information regarding our policies, we hope that your review will help others when they come to collect a bike from us. We hope you come back again soon.

Rated 5 out of 5 stars

I’ve been purchasing motorcycles from…motomine

I’ve been purchasing motorcycles from this company for a couple of years now and have always been extremely happy with their service. Ana, in particular, is absolutely brilliant,always friendly, helpful, and professional. No matter the situation, she’s quick to assist and goes above and beyond every time. Highly recommend!

June 4, 2025
Unprompted review
Moto Mine Projects logo

Reply from Moto Mine Projects

Thank you for the 5 star review and recommending our company to others.

Rated 5 out of 5 stars

Trusted Service

Helpfull people, kind and fast service

May 9, 2025
Unprompted review
Moto Mine Projects logo

Reply from Moto Mine Projects

Thank you for the 5 stars

Rated 5 out of 5 stars

Bought a BMW 1200RS

Bought a BMW 1200RS. As advertised, photos were clear, damage was shown. The staff were friendly and helpful. The floor manager even helped load the bike on my trailer with his ramp ! Would definitely buy from them again. Bikes are clearly sold as crash damaged, not sure why the 1star review guy didn’t understand that…

June 3, 2025
Unprompted review
Moto Mine Projects logo

Reply from Moto Mine Projects

Thank you for your review, we are always happy to help out where we can.

Rated 5 out of 5 stars

Always easy to deal with

Always easy to deal with, great staff, and good communication, ha e used them a few times now and found them to be professional throughout the whole process

May 6, 2025
Unprompted review
Moto Mine Projects logo

Reply from Moto Mine Projects

Thank you for the great review we hope to see you again in the future

Rated 5 out of 5 stars

Excellent service

I won a Kawasaki Z900 from Moto Mine auctions upon collection I was served by Anna she was very professional, extremely helpful and attentive she went above and beyond and made the whole process smooth and easy I am happy with the purchase and highly recommend buying from Moto Mine.
Excellent customer service and will definitely be a returning customer.
Thank you Anna

February 14, 2025
Unprompted review
Moto Mine Projects logo

Reply from Moto Mine Projects

Ana is very pleased with your review, thank you! We hope to see you again soon.

Rated 5 out of 5 stars

Excellent experience and would…

Excellent experience and would definitely use again, very helpful from the start even before I had purchased, plenty of communication and on time delivery, highly recommended.

March 21, 2025
Unprompted review
Moto Mine Projects logo

Reply from Moto Mine Projects

Thank you for the 5 star review Adrian, we hope you come back soon.

Rated 1 out of 5 stars

Don’t trust Motomine company

Don’t trust Motomine they sell not just damaged but with electrical issues! My bike has MTC issue and wont start without battery backup but the problem is not resolved!!! Good help on phone for directions to Motomine company where purchased ktm 1290 gt. I would liked a bit more rapport from company they are too business like for me personally spending a lot of money not treated well, checking my bank card with my credentials never had this before didn’t like it, didn't show me round in warehouse to feel like customer nor a cup of tea, just pushed out bike running, then i couldn’t start it and was left to get on with it,not good enough had more damage than shown and mot expire date of Dec 2024 was stated wrong, it turned out it run out alot earlier!! They even gave me a competition QR code to get good review it is a bit of a con!!! I got assisted by Moto mine just advised with what i already knew about KTM doing fault diagnosis but offered no compensation.They even blocked my number from calling a second time.

May 27, 2024
Unprompted review
Moto Mine Projects logo

Reply from Moto Mine Projects

Good Afternoon, Thank you for leaving your review, we are always looking for ways to improve our services. We are sorry we haven't had the opportunity to assist you with this. We are always happy to try and rectify any issues if you get in touch with us.

Again Please can you contact us to discuss the issues you are having with your bike. We are happy to help.

We will have someone try and contact you today to resolve this.

Rated 5 out of 5 stars

Perfect service

Perfect service. Well transported strapped to a small pallet. Very helpful staff when I called with a question. Received Thursday installed Friday started first click of the starter. Runs like a Jem. Thank you so much for a wonderful service. Recommend to anyone who needs an engine super quick and no hassles.

May 2, 2024
Unprompted review
Rated 5 out of 5 stars

Top quality used parts

I have used Motomine a few times now,all parts I have received have been accurately described,delivered quickly and they are always ready listen to a reasonable offer on the parts,would happily use them again

May 9, 2024
Unprompted review

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