Unlike most insurance yours stayed pretty much the same instead of going lots higher. This for me with the ease of taking out is the way to keep customers. (Let's see if I ever need to claim... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
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Able to get a quote renewal but it was cheaper to re-apply for the same insurance via Supermarket.com Problems as both my old and new policies are on the app despite the old one expiring last month
Company replied
I had a minor query with regards to breakdown cover and when I texted through i had communication with Chloe who was very helpful and my query was dealt with efficiently and quickly. Thankyou
Company replied
App is handy. Customer service was decent, although took a while to get the right question answered. Great insurance for near classic cars
Company replied
4.4
Excellent
2K reviews
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Easy application process. The best prices for comprehensive cover anywhere. Highly recommended.
July 16, 2026
Reply from Motor Vision Insurance
Hi,
We're delighted to hear that you found our application process easy and our prices to be the best for comprehensive coverage. Your high recommendation is greatly appreciated!
Kind Regards,
Chloe
Motor Vision.
Reply from Motor Vision Insurance
Hi,
We appreciate your feedback regarding our pricing and service quality. We are always working to improve.
Kind Regards,
Chloe
Motor Vision.
Tried extremely helpful when trying to complete insurance quote…
Tried to complete insurance quote online through a comparison site but failed. Spoke with Joseph Cassidy on the phone at Motor-vision who was extremely helpful, patient and knowledgeable. He guided me through the process and Infact was able to get a better price for me than online. The quote was far less than my last years car insurance . Would definitely recommend and will probably re insure next year.
July 20, 2026
Unprompted review
Reply from Motor Vision Insurance
Hi,
We are delighted to hear about your positive experience with us! It's wonderful to know that our team was able to assist you effectively, especially after encountering difficulties online. We always strive to provide helpful and knowledgeable service, and we're so pleased that we could secure a better price for your car insurance. We truly appreciate your recommendation and look forward to assisting you again next year.
Kind Regards,
Chloe
Motor Vision.
I unfortunately had to sell my car 3…
I unfortunately had to sell my car 3 months before the end of my policy. As a result i had to pay twice the amount that i would have had to pay if i had left it running due to the ridiculous cancellation fee
July 20, 2026
Unprompted review
Reply from Motor Vision Insurance
Hi,
We are sorry hear of your negative experience with our services. Unfortunately, as no policy details or reference number have been provided, we’re unable to investigate your concerns further at this stage.
We have requested your policy details so that we can look into the concerns you have raised regarding the cancellation fee and outstanding balance owed. Please provide the policy details where prompted on the Trust pilot platform or leave a feedback form on our website with the details. Once provided, an agent will review the case and come back to you directly.
Kind regards,
Molly
Motor-Vision
Renewing Motor Insurace
Renewal only a few pounds higher than last year - unlike most insurers who offer competitive price to gain you as a customer in year one and then on renewal hope that you haven't noticed that they have increased renewal price by hundreds of pounds ... and therefore no reward for loyal customers - Well Done Motor Vision !
July 15, 2026
Reply from Motor Vision Insurance
Hi,
We're happy to hear that our renewal pricing has met your expectations and that you appreciate our approach to customer loyalty. We always aim to provide fair and consistent pricing for all our valued customers. Thank you for your positive feedback; it means a lot to us.
Kind Regards,
Chloe
Motor Vision.
Really quick and efficient quote
Really quick and efficient quote. Saved nearly £100 from my previous insurer. Simple direct debit set up now im good to go.
July 14, 2026
Reply from Motor Vision Insurance
Hi,
We're so pleased to hear that our quote process was quick and efficient for you, and that we could help you save money. We appreciate your positive feedback!
Kind Regards,
Chloe
Motor Vision.
I think they actually went back to the…
I think they actually went back to the market and got a better deal!
July 14, 2026
Reply from Motor Vision Insurance
Hi,
We're so glad to hear you feel we provided an excellent deal! We always aim to offer the best value.
Kind Regards,
Chloe
Motor Vision.
Easy to join
Easy to join, not pushy like other companies, everything explained in a way the ordinary person can understand. The Service was quick and easy to do and the cancellation esily explained
July 10, 2026
Reply from Motor Vision Insurance
Hi,
We're so happy to hear that you found our service easy to understand and efficient. We truly appreciate your kind words and positive feedback.
Kind Regards,
Chloe
Motor Vision.
Reply from Motor Vision Insurance
Hi,
We're delighted to hear that you found our prices competitive and experienced good customer service. Thank you for sharing your positive feedback; we truly appreciate it!
Kind Regards,
Chloe
Motor Vision.
Clear and efficient.
July 14, 2026
Reply from Motor Vision Insurance
Hi,
Thank you for taking the time to leave us a positive review; we appreciate your feedback.
Kind Regards,
Chloe
Motor Vision.
Very straight forward seems like very…
Very straight forward seems like very well organised thank you
July 14, 2026
Reply from Motor Vision Insurance
Hi,
We're so glad to hear you found our processes straightforward and well-organized. Thank you for your kind feedback!
Kind Regards,
Chloe
Motor Vision.
Quick and easy process for making an…
Quick and easy process for making an car insurance..
July 13, 2026
Reply from Motor Vision Insurance
Hi,
We're delighted to hear that you found the process of getting car insurance to be quick and easy. Thank you for sharing your positive feedback!
Kind Regards,
Chloe
Motor Vision.
Reply from Motor Vision Insurance
Hi,
We're so happy to hear that you were pleased with our service and pricing. Thank you for your kind words!
Kind Regards,
Chloe
Motor Vision.
Have spoken to Emma today clarifying…
Have spoken to Emma today clarifying and query on European cover and renewal notices, she was very helpful, clarified in great detail. Very professional and customer friendly. Recommended..
July 18, 2026
Unprompted review
Reply from Motor Vision Insurance
Hi,
We are so pleased to hear about your positive experience with our team member. It is wonderful to know that we could provide such clear and detailed assistance regarding your European cover and renewal notices. We truly appreciate your recommendation!
Kind Regards,
Chloe
Motor Vision.
Took payment too early
July 8, 2026
Reply from Motor Vision Insurance
Hi,
We are sorry to hear of your negative experience with our auto-renewal process and for any frustration caused by the payment collection.
As part of our renewal process, we email customers in advance to notify them of their renewal and ask them to review their renewal quote and any relevant documents.
The renewal notice also explains that if you do not wish to continue your cover, you should contact us before the renewal date. If we do not hear from you, payment is automatically collected seven days before renewal to ensure your cover continues without interruption.
We apologise for any inconvenience this may have caused. Should you wish to discuss this further please contact us via our website and we will be happy to assist.
Kind regards,
Molly
Motor-Vision
Reply from Motor Vision Insurance
Hi,
Thank you for taking the time to leave us a positive review; we appreciate your feedback.
Kind Regards,
Chloe
Motor Vision.
Reply from Motor Vision Insurance
Hi,
Thank you for taking the time to leave us a positive review; we appreciate your feedback.
Kind Regards,
Chloe
Motor Vision.
Quick and easy
Everything was very straight forward,easy to understand and value for money
July 10, 2026
Reply from Motor Vision Insurance
Hi,
We are so pleased to hear that you found everything straightforward and easy to understand. It's wonderful to know that you also feel it offered great value!
Kind Regards,
Chloe
Motor Vision.
Reply from Motor Vision Insurance
Hi,
We're so pleased to hear that you found our pricing competitive and the online setup process straightforward. Thank you for taking the time to share your positive experience!
Kind Regards,
Chloe
Motor Vision.
Reply from Motor Vision Insurance
Hi,
We're happy to hear that you found our information clear and easy to use. Thank you for your positive feedback!
Kind Regards,
Chloe
Motor Vision.
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