Motorgurus Reviews 1,012

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and approachable, making the car buying process easy and enjoyable. Many highlight the excellent customer service, noting that employees are knowledgeable, patient, and ensure a smooth, stress-free experience from start to finish. People also appreciate the clear communication and the efficiency of the overall user experience. However, some customers were dissatisfied with the product, reporting issues such as mechanical faults or concerns about the condition and description of the vehicles. A few other people also raised concerns about sales practices, or experienced delays and poor communication regarding car issues after purchase.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Service

Users describe positive interactions with service. Many customers praise the helpfulness and friendliness of... See more

Product

Customers had ambiguous experiences with the product. While many reviewers praised the smooth purchase... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the helpfulness and... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently report a smooth, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a car from Dan at Motor Gurus…it was easy, efficient and professional. Nothing was too much problem, few marks on the vehicle which he swiftly organised to get a further deep clean and wax whil... See more

Company replied

Rated 5 out of 5 stars

Russ who dealt with us was absolutely fantastic. He was very clear about the car, sent videos and as much information as we could need. He made the process so easy and enjoyable. Would absolutely rec... See more

Company replied

Rated 5 out of 5 stars

Peter was extremely helpful and patient during the whole process, he made sure I was getting the best deal possible for my finance and kept me updated throughout. I never felt pressured at any point a... See more

Company replied

Rated 5 out of 5 stars

Russ made our experience easy from start to finish he was approachable and answered all our questions and made it an easy process from start to finish. We have had a great experience so far and we can... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 84% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Joel was friendly and approachable and…

Joel was friendly and approachable and professional throughout

November 26, 2025
Unprompted review
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Reply from Motorgurus

Thank you for buying a car from Motorgurus and also for leaving us a 5 star review.
Kind regards
Motorgurus.

Rated 5 out of 5 stars

Great experience with motor gurus

Great experience with motor gurus, very friendly services from Joel, I have had a great experience. Thank you soo much motor gurus for the beautiful experience.

November 26, 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your lovely review and your kind words.
Regards
Motorgurus.

Rated 5 out of 5 stars

Bought a car from Dan at Motor Gurus…it…

Bought a car from Dan at Motor Gurus…it was easy, efficient and professional. Nothing was too much problem, few marks on the vehicle which he swiftly organised to get a further deep clean and wax while we signed the papers. He was reassuring to buy a car from after a previous bad experience at another garage. Relaxed and down to earth and a breeze to do business with, would recommend.

November 25, 2025
Unprompted review
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Reply from Motorgurus

Wow !! Thank you for your lovely review, so great to see that Dan gave you a great customer journey. We hope you enjoy your new car.
Regards
Motorgurus.

Rated 5 out of 5 stars

Dealt with Joel at motorgurus he was…

Dealt with Joel at motorgurus he was absolutely brilliant from start to finish! If you want a car go see Joel he was unbelievable

November 25, 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your lovely review, I will pass your kind words on to Joel, and we look forward to welcoming you back when you are ready to change.
Regards
Motorgurus.

Rated 1 out of 5 stars

Joel was an absolute pleasure to deal…

Joel was an absolute pleasure to deal with be it over the phone and in person. Super efficient and a lovely friendly manner to him. Thanks again to Charlie for picking me up from the station. Would highly recommend.

Update- after 8 weeks. Not received the V5C and nor was the vehicle ever taxed, even though this was paid for in the ‘on the road’ price. Made numerous phone calls, left messages and emails but got no response. Poor.

November 22, 2025
Unprompted review
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Reply from Motorgurus

Thank you so much for your lovely review, and your lovely words for both Joel and Charlie, I will pass on your review to both, and we appreciate your recommendation.
Regards
Motorgurus.

Rated 5 out of 5 stars

Dan was really helpful..

Dan was really helpful from the beginning absolute gent, would highly recommend motor gurus.. 5 star service 👍

November 16, 2025
Unprompted review
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Reply from Motorgurus

Thank you for leaving us a 5 star review, we appreciate your recommedation.
Regards
Motorgurus.

Rated 5 out of 5 stars

10/10 service

10/10 service, very helpful team. Joel helped me from start to finish with my car. Also a very good range of cars.

November 22, 2025
Unprompted review
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Reply from Motorgurus

5 stars and a 10/10, thank you so much.
Regards
Motorugurus.

Rated 5 out of 5 stars

Great service

Great service, no pushy sales, friendly garage. I was struggling to pick the car up so they dropped it off for me, thank you :-)

November 21, 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your 5 star review, and its great to hear we went the extra mile to help you.
Regards
Motorgurus.

Rated 5 out of 5 stars

Massively efficient

Massively efficient. Easy. Car bought within ten minutes! Thanks Simon

November 20, 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for taking the time to leave us a 5 star review, I will pass your thanks on to Simon.
Kind regards
Motorgurus.

Rated 5 out of 5 stars

All members were very friendly and…

All members were very friendly and explained the process well.
Pete helped us from the start and his word is worth it in gold. Everything got sorted that he said and we are driving away happy.

November 18, 2025
Unprompted review
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Reply from Motorgurus

Thank you for your 5 star review, and your kind words for Pete and the team. Please to read that you were happy with everything and we hope you enjoy your new car.
Regards
Motorgurus.

Rated 5 out of 5 stars

Dan was great

Dan made the whole process easy. He was very helpful though out the buying process

November 16, 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for leaving us 5 stars.
Regards
Motorgurus.

Rated 5 out of 5 stars

From start to finish the team have been…

From start to finish the team have been fantastic particularly Peter.
We needed a quick turnaround and they accommodated our requests at each stage and kept us updated.
The car is great and we got warranty, MOT, breakdown and service with safety check meaning we felt confident in the car we bought.
Thanks Peter and team

November 14, 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your lovely review, and we are pleased that Peter offered you a great service and that you are happy with your new car.
Regards
Motorgurus.

Rated 5 out of 5 stars

Pete was brilliant through out the…

Pete was brilliant through out the process of the car. He made the sale process as smooth as possible and was always at hand to answer any questions we had. Would highly recommend motor gurus. Thank you again Pete, amazing man.

November 13, 2025
Unprompted review
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Reply from Motorgurus

Thank you for leaving us 5 stars, great to hear that Pete offered you a great service.
Regards
Motorgurus

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