Motorgurus Reviews 1,011

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and approachable, making the car buying process easy and enjoyable. Many highlight the excellent customer service, noting that employees are knowledgeable, patient, and ensure a smooth, stress-free experience from start to finish. People also appreciate the clear communication and the efficiency of the overall user experience. However, some customers were dissatisfied with the product, reporting issues such as mechanical faults or concerns about the condition and description of the vehicles. A few other people also raised concerns about sales practices, or experienced delays and poor communication regarding car issues after purchase.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Service

Users describe positive interactions with service. Many customers praise the helpfulness and friendliness of... See more

Product

Customers had ambiguous experiences with the product. While many reviewers praised the smooth purchase... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the helpfulness and... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently report a smooth, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a car from Dan at Motor Gurus…it was easy, efficient and professional. Nothing was too much problem, few marks on the vehicle which he swiftly organised to get a further deep clean and wax whil... See more

Company replied

Rated 5 out of 5 stars

Russ who dealt with us was absolutely fantastic. He was very clear about the car, sent videos and as much information as we could need. He made the process so easy and enjoyable. Would absolutely rec... See more

Company replied

Rated 5 out of 5 stars

Peter was extremely helpful and patient during the whole process, he made sure I was getting the best deal possible for my finance and kept me updated throughout. I never felt pressured at any point a... See more

Company replied

Rated 5 out of 5 stars

Russ made our experience easy from start to finish he was approachable and answered all our questions and made it an easy process from start to finish. We have had a great experience so far and we can... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worst car buying experience ever

Worst car buying experience ever. Due to distance I bought sight unseen and paid for delivery. Car had body damage, all service history and book pack missing. After loads of lies and excuses they sent me the service book only. So still waiting to hear about the missing book pack, body damage and missing tools from the boot. Buyer beware is all I can say, other than I wish I’d read the bad reviews first.

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Audi TT purchase

Recently bought an Audi TT, I live quite far away so didn’t get the chance to view the vehicle before purchase, however, Russ was extremely helpful from the outset when we spoke on the phone, no pressure selling and extremely transparent about the vehicle, condition, and what work they would be carrying out. I went ahead and purchased the car, it was only that after a small snag was identified by Russ before delivery, however he called me before delivery to ensure I was still happy to accept, and has sent the replacement part to me at their expense. Transparent, honest, no pressure selling, I would 100% feel confident to purchase from again and highly recommend. Thanks for the smooth buying journey Russ!

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

Good

Good experience, everything was quick and smooth. The process was easy, communication was clear, and I’m very happy with the car. Would definitely recommend.

May 2, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible company

Terrible company. I brought a car for over seven thousand pounds and after just one week the gearbox went. After I had it checked over by a mechanic he found that not only was the gearbox gone but three of the tyres needed replacing. It was leaking oil. And the brake pads was worn down to a dangerous level. I tried to contact them to return the car for a refund but I have been ignored. I am now leaving it to my solicitor to sort out as I want my money back. Please do not do business with this company.

April 3, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look