Bought a car from Dan at Motor Gurus…it was easy, efficient and professional. Nothing was too much problem, few marks on the vehicle which he swiftly organised to get a further deep clean and wax whil... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Russ who dealt with us was absolutely fantastic. He was very clear about the car, sent videos and as much information as we could need. He made the process so easy and enjoyable. Would absolutely rec... See more
Company replied
Peter was extremely helpful and patient during the whole process, he made sure I was getting the best deal possible for my finance and kept me updated throughout. I never felt pressured at any point a... See more
Company replied
Russ made our experience easy from start to finish he was approachable and answered all our questions and made it an easy process from start to finish. We have had a great experience so far and we can... See more
Company replied
4.8
Excellent
1K reviews
Replied to 84% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought a new car very happy with the…
Bought a new car very happy with the service and issues we had with the car and how Pete sorted them all for me
March 25, 2026
Unprompted review
Reply from Motorgurus
Thank you for leaving us a 5 star review, we are glad to hear that you are happy with both the service and the car.
Regards
Motorgurus.
Buying new car
Pete was a great help when buying my new car. Full or information and helped me get the best deal that worked for me
March 25, 2026
Unprompted review
Reply from Motorgurus
Thank you for taking the time to leave us a 5 star review, and thank you for your kind words for Pete.
Regards
Motorgurus.
I went to motor gurus for a new car
I went to motor gurus for a new car, I have used them before and was really happy with the service I got. Dan helped me pick the perfect car and made the whole process enjoyable and stress free. He couldn’t do enough to help me and was always on the end of the phone if I needed him. Thanks again I’m sure il be a returning customer
March 24, 2026
Unprompted review
Reply from Motorgurus
Thank you for you lovely 5 star review, its great to read that Dan gave you a great customer journey. Thank you for coming back to us for another car and we look forward to seeing you again in the future.
Regards
Motorgurus.
The service was great by simon
The service was great by simon, and super helpful and straight to it.
Amazing workers
Honorable mentions to-
Young Ali for making this all possible
March 21, 2026
Unprompted review
Reply from Motorgurus
Thank you for review and for your kind words for Simon, I will also pass you regards on to Ali.
Regards
Motorgurus.
We spoke with Pete who was brilliant
We spoke with Pete who was brilliant. He answered any question we had and very quick to show us the car we was looking for. All round great experience.
March 19, 2026
Unprompted review
Reply from Motorgurus
Thank you for leaving us a 5 star review, and its nice to hear you had a great experience.
Kind regards
Motorgurus.
Reply from Motorgurus
Thank you for taking the time to give us a 5 star review.
Regards
Motorgurus.
The sale of my toyota chr 2024 yp24tgx plate…
Honest review of my car buying experience with this company (funny edit)
The guy i dealt with, his name was pete
Walked a bit funny, two left feet
Had the banter to sell me a car
Bought a toyota, a chr
£23000 i paid for the car
The service i recieved,the best by far
Had a hickup after a couple of days
Gearbox mount, decided to part ways
Rang pete to tell him the news,
Put it in an email we'll send it off for sevice aproved
No call no email not even a text
Left me the customer distressed and upset
5 days later pete made it right
Cars now fixed, i'm full of delight
The moral of the review, is never dismay
Evenutually motorgurus will save the
Day
Would i buy a car again? that remains to be seen, although the price was right and car polished and gleamed
And pete himself, he was a top man
Although walked a bit funny, legs like ham
All jokes aside my exsperience was great
Just a pity i had problems and contact 5 days late
Admin error was the excuse, genuine or not, still left me confused
To sum up motorgurus stand by the quality of their cars and when things go tits up they refund gold bars (not really)
But they did offer me compensation by covering my taxi fares to and from work for the past 6 days
So again motorgurus kinda saved the day. Well, for my wallet, anyway.
February 22, 2026
Unprompted review
Reply from Motorgurus
Thank you for your excellent review, its lovely to see (in rhyme) that we managed to sort out the issue on your car, i will show the team your review too it has put a smile on our face.
Kind regards
Motorgurus.
I came 2 hours away to buy my car
I came 2 hours away to buy my car, I had a really great experience with Joel! He was super helpful, and a genuinely nice guy. All over it was a 10/10 experience!
Thanks again!
March 15, 2026
Unprompted review
Reply from Motorgurus
Thank you for leaving us a 5 star review, and also the 10/10. We hope you enjoy your new car and thank you for your business.
Regards
Motorgurus.
Joel was a credit to the company
Joel was outstanding. Very friendly and professional. Gave us total reassurance in the whole process. Thank you!
March 15, 2026
Unprompted review
Reply from Motorgurus
Thank you for taking the time to leave us a 5 star review.
Regards
Motorgurus.
Reply from Motorgurus
Thank you for leaving us 5 stars.
Regards
Motorgurus.
Cant recommend motor guru’s enough
Cant recommend motor guru’s enough, Owen was a great help throughout the process and made sure i was happy with my new car! Highly recommend, showroom looks amazing too!
March 13, 2026
Unprompted review
Reply from Motorgurus
Thank you for leaving us a 5 star review, its nice to see that Owen offered you a great service, and that you are happy with your new car.
Regards
Motorgurus.
STAY AWAY
STAY AWAY, this company sold me a car for over 6 grand, all the money we had been saving for years, just over a week after purchasing I took it to three different garages as it was struggling to go into first gear, I was told the cluch was going, the gearbox was on its way out, the break pads was worn down and it was full of rust, I tried to take it back but was ignored and when I phoned was told they would be in contact and he never did, absolute shocking company, do not trust a word that they say, do not trust these people. To respond to the reply, I have a call log from every time I called and was fobbed off by your sales team, I also have all the emails I sent which was ignored, the reason I’ve waited as you put it to leave this review was because you kept ignoring me and to warn others also all of a sudden after putting this review on your ringing me asking me to take it down and as for the warranty you miss sold me it isn’t worth the paper it’s written on as nothing that’s wrong with the car is covered. Funny that isn’t it.
September 26, 2025
Unprompted review
Reply from Motorgurus
Thank you for leaving a review. I have spoken to aftersales and management and nobody is aware of any problems with your car. You bought the car over 6 months ago and we cannot understand why you have waited this amount of time before writing this review.
The car was sold with a 12 months MOT and service so we are surprised to read that there is an issue with the brakes, clutch or gearbox. I have looked at your order form and you have purchased a 2 year warranty with the vehicle so if you have any issues going forward it would make sense to call the warranty company or call us and we would be able to help.
Regards
Motorgurus.
Buying a new car through Motor Gurus…
Buying a new car through Motor Gurus was very easy and straight forward, I dealt with Joel and nothing was too much trouble he answered all the questions I had and explained everything perfectly. I would highly recommend buying a car through Motor Gurus the service I received was excellent.
March 12, 2026
Unprompted review
Reply from Motorgurus
Thank you for your lovely 5 star review, and also thank you for your recommendation.
Regartds
Motorgurus
Great services excellent job quick and…
Great services excellent job quick and easy hand over
March 11, 2026
Unprompted review
Reply from Motorgurus
Thank you for taking the time to leave us a 5 star review.
Regards
Motorgurus.
Joel gave us excellent service 🙏🏾🙏🏾🙏🏾
Joel gave us excellent service 🙏🏾🙏🏾🙏🏾
Marvellous show around and good pr , hope to shop again soon!!!
March 11, 2026
Unprompted review
Reply from Motorgurus
Thank you for your 5 star review, and also for your kind words for Joel.
Regards
Motorgurus.
Had a great service from Peter
Had a great service from Peter at Motorguru, bought a fantastic car, thanks Peter a genuine top bloke
March 11, 2026
Unprompted review
Reply from Motorgurus
Thank you for your lovely review, I will pass on your kind words to Peter and we hope you enjoy your new car.
Regards
Motorgurus.
Very helpful with all your needs when…
Very helpful with all your needs when buying new car. And Simon was a great help.
March 10, 2026
Unprompted review
Reply from Motorgurus
Thank you for leaving us 5 stars, we look forward to seeing you again in the future.
Regards
Motorgurus.
Purchased an Import car - not as described.
Purchased an Import car. The car has been in an accident and has been imported from Japan and therefore carries no Category. Seller claimed it was imported from Greece. The story the garage sold did not work out. The car is mechanically sound and the garage did advertise it as an Import. If buying from here I would question and fact check information provided. TRUST and HONESTY are questionable here.
February 22, 2026
Unprompted review
Reply from Motorgurus
Thank you for your review, however I am a little confused, if the car is mechanically sound as you state and the car was advertised as an import I cant really understand how you claim you have been misled?
Regards
Motorgurus.
Pete was great and really went out the…
Pete was great and really went out the way to help us with all our queries! Great customer service!
March 7, 2026
Unprompted review
Reply from Motorgurus
Thank you for sending us a 5 star review of your experience, great to hear you had a great customer service.
Regards
Motorgurus.
Beautiful car great service
Beautiful car great service, left a very happy customer
March 7, 2026
Unprompted review
Reply from Motorgurus
Thank you for leaving us a 5 star review.
Regards
Motorgurus.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.