Motorgurus Reviews 1,011

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and approachable, making the car buying process easy and enjoyable. Many highlight the excellent customer service, noting that employees are knowledgeable, patient, and ensure a smooth, stress-free experience from start to finish. People also appreciate the clear communication and the efficiency of the overall user experience. However, some customers were dissatisfied with the product, reporting issues such as mechanical faults or concerns about the condition and description of the vehicles. A few other people also raised concerns about sales practices, or experienced delays and poor communication regarding car issues after purchase.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Service

Users describe positive interactions with service. Many customers praise the helpfulness and friendliness of... See more

Product

Customers had ambiguous experiences with the product. While many reviewers praised the smooth purchase... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the helpfulness and... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently report a smooth, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a car from Dan at Motor Gurus…it was easy, efficient and professional. Nothing was too much problem, few marks on the vehicle which he swiftly organised to get a further deep clean and wax whil... See more

Company replied

Rated 5 out of 5 stars

Russ who dealt with us was absolutely fantastic. He was very clear about the car, sent videos and as much information as we could need. He made the process so easy and enjoyable. Would absolutely rec... See more

Company replied

Rated 5 out of 5 stars

Peter was extremely helpful and patient during the whole process, he made sure I was getting the best deal possible for my finance and kept me updated throughout. I never felt pressured at any point a... See more

Company replied

Rated 5 out of 5 stars

Russ made our experience easy from start to finish he was approachable and answered all our questions and made it an easy process from start to finish. We have had a great experience so far and we can... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 84% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Got through to russ who was very…

Got through to russ who was very helpful and professional, explained everything to me and also made my experience very easy would highly recommend, motogurus are truly the best

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

had a great experience buying my car…

had a great experience buying my car from this dealership. The salesperson was friendly, patient, and never pressured me into making a decision. The whole process was smooth the paperwork. Everything was clearly explained. I will definitely recommend this dealer to anyone looking for a reliable car.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Poor aftersales care and very poor communication

Peter at motor gurus was brilliant from start to finish until I had driven away from the site and found there to be issues with the car. I am.now left in limbo while emails are constantly ignored. So great service and communication when taking your money and then when comes to sorting any legal issues out they forget you exist.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Cannot recommend Simon at MotorGurus enough

I had already found a car that I liked on the website, and Simon was nothing but helpful and friendly from the moment I called him, when I went to look at the car in person, to when I actually purchased it and brought it home. I cannot recommend MotorGurus or working with Simon enough. Incredibly knowledgeable, helpful, and friendly.

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

Dan was very helpful in finding me a…

Dan was very helpful in finding me a car, he got everything sorted and managed to get everything fixed, would definitely recommend and will definitely be coming back. He kept me updated every step of the way and whilst I was deciding whether I want the car or not he was very patient with me.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Car Purchase

I saw the car in Autotrader and made an offer. I spoke to the representative Russ who was very helpful. We came to an agreement and I made a deposit. The next day I caught the train to Sheffield and Russ met me at the station and took me back to the dealership. The car was immaculate so we went in and ran through all the relevant paperwork. Within a short time the car was mine and ready to drive. I could not be more pleased with the service that was provided. 1st class

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Dan helped me to get on the road…

Dan helped me to get on the road quickly, car is lovely

March 28, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for taking the time to write us a 5 star review, we are pleased to hear you are happy with your new car.
Regards
Motorgurus.

Rated 5 out of 5 stars

Just purchased a car with Russ very…

Just purchased a car with Russ very professional and helpful would definitely recommend this company to other people 5star experience.

March 28, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your 5 star review, and thank you for your kind words for Russ.
Regards
Motorgurus.

Rated 5 out of 5 stars

Had a really good experience with Dan

Had a really good experience with Dan, saw a Vehicle online and I was in it the next day with finance all sorted!

March 27, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for taking the time to write us a 5 star review, pleased to hear that Dan gave you a great experience.
Regards
Motorgurus.

Rated 5 out of 5 stars

Joel will brilliant

Joel will brilliant, he went above and beyond to make sure I drove away within the hour

March 26, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your lovely review, I will pass you regards on to Joel.
Regards
Motorgurus.

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